Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
●Is the printer plugged into a power outlet that is known to work?
●Is the on/off switch in the on position?
●Is the print cartridge properly installed? See Replace the print cartridge on page 45.
●Is paper properly loaded in the input tray? See Load media on page 24.
Yes | If you answered yes to the questions above, go to Step 2: Is |
| the Ready light on? on page 64. |
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No | If the printer will not turn on, Contact HP support |
| on page 66. |
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Step 2: Is the Ready light on?
Verify that the Ready light (1) is illuminated on the control panel.
Yes | Go to Step 3: Can you print a demo page? on page 65. |
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No | If the control panel lights do not look like the picture above, |
| see |
| If you are unable to resolve the problem, Contact |
| HP support on page 66. |
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|
64 Chapter 9 Problem solving | ENWW |
