
Table 9-4 Problems with Mac OS X (continued)
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause | Solution |
The PostScript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The interface cable might be defective or of poor quality. | Replace the interface cable. Make sure to use a |
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A print job was not sent to the printer that you wanted. |
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Cause | Solution |
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The print queue might be stopped. | Restart the print queue. Open print monitor and select Start Jobs. |
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The wrong printer name or IP address is being used. Another printer | Print a configuration page to check the printer name, IP address, or |
with the same or similar name, IP address, or Rendezvous or Bonjour | Rendezvous or Bonjour host name. Verify that the name, IP address, |
host name might have received your print job. | or Rendezvous or Bonjour host name on the configuration page |
| matches the printer name, IP address, or Rendezvous or Bonjour |
| host name in the Print Center or Printer Setup Utility. |
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You are unable to print from a
Cause | Solution |
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This error occurs when the software for USB printers is not installed.
When adding a
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause | Solution |
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This problem is caused by either a software or a hardware component.
Software troubleshooting
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS X v10.2 or later.
●Ensure that your Macintosh has the appropriate USB software from Apple.
Hardware troubleshooting
●Check that the printer is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate
ENWW | Common Macintosh problems 75 |