HP P2010 manual Cause Solution, Software troubleshooting

Table 9-4Problems with Mac OS X (continued)

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause Solution

The PostScript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide for instructions.

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The interface cable might be defective or of poor quality.	Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the printer that you wanted.
Cause	Solution
The print queue might be stopped.	Restart the print queue. Open print monitor and select Start Jobs.
The wrong printer name or IP address is being used. Another printer	Print a configuration page to check the printer name, IP address, or
with the same or similar name, IP address, or Rendezvous or Bonjour	Rendezvous or Bonjour host name. Verify that the name, IP address,
host name might have received your print job.	or Rendezvous or Bonjour host name on the configuration page
	matches the printer name, IP address, or Rendezvous or Bonjour
	host name in the Print Center or Printer Setup Utility.

You are unable to print from a third-party USB card.

Cause Solution

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify that your Macintosh operating system is Mac OS X v10.2 or later.

●Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

●Check that the printer is turned on.

●Verify that the USB cable is connected correctly.

●Check that you are using the appropriate high-speed USB cable.

ENWW Common Macintosh problems 75