Step 3: Can you print a demo page?

Press the Go button when the device Ready light is on and no other jobs are printing to print a demo page.

Yes

If the demo page printed, go to Step 4: Is the print quality

 

acceptable? on page 65.

 

 

No

If no paper came out, see Media problem solving

 

on page 77.

 

If you are unable to resolve the problem, Contact

 

HP support on page 66.

 

 

Step 4: Is the print quality acceptable?

Yes

If the print quality is acceptable, go to Step 5: Is the printer

 

communicating with the computer? on page 65.

 

 

No

If the print quality is poor, see Improve print quality

 

on page 82.

 

Verify that the print settings are correct for the media you are

 

using. See Media type and tray loading on page 28 for

 

information about adjusting the settings for various types of

 

media.

 

If you are unable to resolve the problem, Contact

 

HP support on page 66.

 

 

Step 5: Is the printer communicating with the computer?

Try printing a document from a software application.

Yes

If the document prints, go to Step 6: Does the printed page look

 

like you expected? on page 65.

 

 

No

If the document does not print, see Printer software

 

problems on page 81.

 

If you are using a Macintosh computer, see Common

 

Macintosh problems on page 74.

 

If you are unable to resolve the problem, Contact

 

HP support on page 66.

 

 

Step 6: Does the printed page look like you expected?

Yes

The problem should be resolved. If it is not resolved, Contact

 

HP support on page 66.

 

 

No

See Printed page is different than what appeared on screen

 

on page 79.

 

If you are unable to resolve the problem, Contact

 

HP support on page 66.

 

 

ENWW

Finding the solution 65

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HP P2010 Can you print a demo page?, Is the print quality acceptable?, Is the printer communicating with the computer?