Step 3: Can you print a demo page?
Press the Go button when the device Ready light is on and no other jobs are printing to print a demo page.
Yes | If the demo page printed, go to Step 4: Is the print quality |
| acceptable? on page 65. |
|
|
No | If no paper came out, see Media problem solving |
| on page 77. |
| If you are unable to resolve the problem, Contact |
| HP support on page 66. |
|
|
Step 4: Is the print quality acceptable?
Yes | If the print quality is acceptable, go to Step 5: Is the printer |
| communicating with the computer? on page 65. |
|
|
No | If the print quality is poor, see Improve print quality |
| on page 82. |
| Verify that the print settings are correct for the media you are |
| using. See Media type and tray loading on page 28 for |
| information about adjusting the settings for various types of |
| media. |
| If you are unable to resolve the problem, Contact |
| HP support on page 66. |
|
|
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes | If the document prints, go to Step 6: Does the printed page look |
| like you expected? on page 65. |
|
|
No | If the document does not print, see Printer software |
| problems on page 81. |
| If you are using a Macintosh computer, see Common |
| Macintosh problems on page 74. |
| If you are unable to resolve the problem, Contact |
| HP support on page 66. |
|
|
Step 6: Does the printed page look like you expected?
Yes | The problem should be resolved. If it is not resolved, Contact |
| HP support on page 66. |
|
|
No | See Printed page is different than what appeared on screen |
| on page 79. |
| If you are unable to resolve the problem, Contact |
| HP support on page 66. |
|
|
ENWW | Finding the solution 65 |
