
Printer software problems
Table 9-5 Printer software problems
Problem | Solution | |||||
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The printer icon is not visible in the Printer folder | ● Reinstall the printer software. In the Windows task bar, | |||||
| click Start, click Programs, click HP, click your printer, | |||||
| and then click Uninstall. Install the printer software from | |||||
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| NOTE: Close any applications that are | |
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| running. To close an application that has an icon | |
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| in the system tray, | |
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| select Close or Disable. | |
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| ● Try plugging the USB cable into a different USB port on | |||||
| the PC. |
An error message was displayed during the software installation
●Reinstall the printer software. In the Windows task bar, click Start, click Programs, click HP, click your printer, and then click Uninstall. Install the printer software from the
NOTE: Close any applications that are running. To close an application that has an icon in the task bar,
●Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.
| ● If necessary, run the Disk Defragmenter, and reinstall the |
| printer software. |
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The printer is in Ready mode, but nothing prints | ● Print a Configuration page from the control panel of the |
| printer, and verify the printer functionality. |
| ● Verify that all of the cables are properly seated and within |
| specifications. This includes the USB, network, and |
| power cables. Try a new cable. |
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ENWW | Printer software problems 81 |