Printer software problems, Problem Solution | HP P2010 guide

Printer software problems

Table 9-5Printer software problems

Problem	Solution

The printer icon is not visible in the Printer folder	● Reinstall the printer software. In the Windows task bar,
	click Start, click Programs, click HP, click your printer,
	and then click Uninstall. Install the printer software from
	the CD-ROM.

					NOTE: Close any applications that are
					NOTE: Close any applications that are
					running. To close an application that has an icon
					running. To close an application that has an icon
					in the system tray, right-click the icon, and
					select Close or Disable.

	● Try plugging the USB cable into a different USB port on
	the PC.

An error message was displayed during the software installation

●Reinstall the printer software. In the Windows task bar, click Start, click Programs, click HP, click your printer, and then click Uninstall. Install the printer software from the CD-ROM.

NOTE: Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable.

●Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

	● If necessary, run the Disk Defragmenter, and reinstall the
	printer software.

The printer is in Ready mode, but nothing prints	● Print a Configuration page from the control panel of the
	printer, and verify the printer functionality.
	● Verify that all of the cables are properly seated and within
	specifications. This includes the USB, network, and
	power cables. Try a new cable.

ENWW	Printer software problems 81

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HP P2010 manual Printer software problems, Problem Solution

Contents

HP LaserJet P2010 Series Page HP LaserJet P2010 Series Page Table of contents Print tasks Managing and maintenanceProblem solving Appendix B Service and support Appendix a Accessory/Consumable addendum 121 Appendix C Printer specificationsAppendix D Regulatory information Product basics Network model features Product featuresStandard features Following figures identify the components of the product Identify product parts Enww Paper out light Indicates the printer is out of paper Control panelReady light Indicates the printer is ready to print Go button and light Control panel Connectivity Network connections Printer connectionsUSB and parallel connections 10/100Base-TX Networking options Connect the printer to the network Enww Software for Windows Supported operating systems Configure the Windows printer driver Install Windows softwareWindows printer drivers Windows driver types Embedded Web server network model only Software for Macintosh Macintosh printer drivers Install the Macintosh printer driverConfigure the Macintosh printer driver Macintosh printer drivers PostScript Printer Description files PPDs Print Media Understand paper and print media use Supported paper and print media sizes Size Dimensions Tray Optional tray Custom paper sizes Media type Special paper or print media guidelines Tray 2 and optional tray Load mediaTray Manual feed Straight-through output path Enww Print tasks 1Tray 1 media information Media type and tray loading Media type and tray loading Enww Print-quality settings Microsoft Windows Manual two-sided printing using the top output binManual two-sided printing Mac OS Microsoft Windows Mac OS Enww Enww Print booklets Print watermarks Cancel a print job Managing and maintenance Printer information pages ConfigurationDemo Supplies Status Open the embedded Web server Information tab Settings tabNetworking tab Links Replace the print cartridge Enww Redistribute toner Clean the print-cartridge area Clean the printer Clean the printer media path Enww Clean the pickup roller tray Enww Enww Enww Clean the pickup roller tray 2 Enww Enww Enww Enww Enww Enww EconoMode Problem solving Is the Ready light on? Finding the solutionIs the printer set up correctly? Is the print quality acceptable? Can you print a demo page?Is the printer communicating with the computer? Does the printed page look like you expected? Contact HP support Light status State of the printer Action Status-light patterns Light status State of the printer Manual Feed or Continuable Error Accessory Error Toner Low Enww 3Accessory error indicators 4Problems with Mac OS Common Macintosh problems Software troubleshooting Cause Solution Ensure that you do not have too many USB devices drawing Problem Cause Solution Media problem solving Problem Cause Missing graphics or text, or blank pages Printed page is different than what appeared on screenGarbled, incorrect, or incomplete text Graphics quality Format is different than on another HP LaserJet printer Problem Solution Printer software problems Light print or faded Improve print qualityToner specks Dropouts Gray background Vertical linesToner smear Loose toner Misformed characters Vertical repetitive defectsSkew Curl or wave Toner scatter outline Wrinkles or creases Print-cartridge area Clear jams Clear jams Input trays Enww Enww Output bin Straight-through output path Enww Click the Entire Contents link Network-setup problem-solving Accessory/Consumable addendum Order through service or support providers Order parts, accessories, and suppliesOrder directly from HP Order directly through the embedded Web server Description or use Order number Supplies and accessories table Item and description Order number 10/100 networking print servers HP policy on non-HP print cartridges HP print cartridgesStoring print cartridges Print cartridge life expectancy Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for print cartridges and image drums HP Software License Terms Hewlett-Packard software license agreement HP Customer Care Online troubleshooting tools HP service agreements HP Care Pack Services and Service Agreements Availability of support and service Guidelines for repacking the printer Printer specifications Physical specifications Table C-1HP LaserJet P2010 Series printers Electrical specifications Acoustic emissions Environmental specifications Regulatory information FCC compliance Environmental product stewardship program Material restrictions Return and recycling instructionsPaper Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of Conformity statements Regulatory statements Laser safety statementCanadian DOC regulations Korean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for Finland Index Symbols/Numerics Enww Recycling Warranty Page CB450-90906* *CB450-90906