HP service agreements | HP P2010 guide

To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United States) or 1-800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.

For service for your HP product in other countries/regions, call the HP Customer Support telephone number for your country/region. See the flyer that came in the box with the device.

HP service agreements

Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada).

Out-of-Warranty Service: 1-800-633-3600.

106 Appendix B Service and support

ENWW

Image 114

HP P2010 manual HP service agreements

Contents

HP LaserJet P2010 Series Page HP LaserJet P2010 Series Page Table of contents Managing and maintenance Problem solvingPrint tasks Appendix a Accessory/Consumable addendum Appendix B Service and support Appendix C Printer specifications Appendix D Regulatory information121 Product basics Product features Standard featuresNetwork model features Identify product parts Following figures identify the components of the product Enww Ready light Indicates the printer is ready to print Control panelPaper out light Indicates the printer is out of paper Go button and light Control panel Connectivity Printer connections USB and parallel connectionsNetwork connections Connect the printer to the network 10/100Base-TX Networking options Enww Software for Windows Supported operating systems Windows printer drivers Install Windows softwareConfigure the Windows printer driver Windows driver types Embedded Web server network model only Software for Macintosh Install the Macintosh printer driver Configure the Macintosh printer driverMacintosh printer drivers Macintosh printer drivers PostScript Printer Description files PPDs Print Media Understand paper and print media use Size Dimensions Tray Optional tray Supported paper and print media sizes Custom paper sizes Special paper or print media guidelines Media type Load media TrayTray 2 and optional tray Straight-through output path Manual feed Enww Print tasks Media type and tray loading 1Tray 1 media information Media type and tray loading Enww Print-quality settings Manual two-sided printing using the top output bin Manual two-sided printingMicrosoft Windows Mac OS Microsoft Windows Mac OS Enww Enww Print booklets Print watermarks Cancel a print job Managing and maintenance Demo ConfigurationPrinter information pages Supplies Status Open the embedded Web server Networking tab Settings tabInformation tab Links Replace the print cartridge Enww Redistribute toner Clean the printer Clean the print-cartridge area Clean the printer media path Enww Clean the pickup roller tray Enww Enww Enww Clean the pickup roller tray 2 Enww Enww Enww Enww Enww Enww EconoMode Problem solving Finding the solution Is the printer set up correctly?Is the Ready light on? Is the printer communicating with the computer? Can you print a demo page?Is the print quality acceptable? Does the printed page look like you expected? Contact HP support Status-light patterns Light status State of the printer Action Light status State of the printer Manual Feed or Continuable Error Accessory Error Toner Low Enww 3Accessory error indicators Common Macintosh problems 4Problems with Mac OS Cause Solution Software troubleshooting Ensure that you do not have too many USB devices drawing Media problem solving Problem Cause Solution Problem Cause Printed page is different than what appeared on screen Garbled, incorrect, or incomplete textMissing graphics or text, or blank pages Format is different than on another HP LaserJet printer Graphics quality Printer software problems Problem Solution Toner specks Improve print qualityLight print or faded Dropouts Toner smear Vertical linesGray background Loose toner Skew Vertical repetitive defectsMisformed characters Curl or wave Wrinkles or creases Toner scatter outline Clear jams Print-cartridge area Clear jams Input trays Enww Enww Output bin Straight-through output path Enww Network-setup problem-solving Click the Entire Contents link Accessory/Consumable addendum Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Order directly through the embedded Web server Supplies and accessories table Description or use Order number 10/100 networking print servers Item and description Order number Storing print cartridges HP print cartridgesHP policy on non-HP print cartridges Print cartridge life expectancy Enww Service and support Hewlett-Packard limited warranty statement Limited warranty for print cartridges and image drums Hewlett-Packard software license agreement HP Software License Terms Online troubleshooting tools HP Customer Care HP service agreements Availability of support and service HP Care Pack Services and Service Agreements Guidelines for repacking the printer Printer specifications Physical specifications Electrical specifications Table C-1HP LaserJet P2010 Series printers Environmental specifications Acoustic emissions Regulatory information FCC compliance Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions Material Safety Data Sheet Msds For more information Declaration of Conformity statements Declaration of Conformity Canadian DOC regulations Laser safety statementRegulatory statements Korean EMI statement Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Symbols/Numerics Index Enww Recycling Warranty Page CB450-90906* *CB450-90906