Appendix B

Troubleshooting

Calculator not responding

If the calculator does not respond, you should first try to reset it. This is much like restarting a PC. It cancels certain operations, restores certain conditions, and clears temporary memory locations. However, it does not clear stored data (variables, apps, programs, etc.).

To reset

Turn the calculator over and insert a paper clip into the Reset hole just above the battery compartment cover. The calculator will reboot and return to Home view.

If the calculator does not turn on

If the HP Prime does not turn on, follow the steps below until the calculator turns on. You may find that the calculator turns on before you have completed the procedure. If the calculator still does not turn on, contact Customer Support for further information.

1.Charge the calculator for at least one hour.

2.After an hour of charging, turn the calculator on.

3.If it does not turn on, reset the calculator as per the preceding section.

Troubleshooting

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HP Prime Graphing NW280AAABA Troubleshooting, Calculator not responding, To reset, If the calculator does not turn on