HP Officejet Pro X X451dn CN459AB1H, Pro X X551dw Inkjet CV037AB1H manual 11

Firewall ............................................................................................................................	113
Scan-to and Fax-to Folder Authentication .......................................................................	113
Syslog ..............................................................................................................................	114
Certificates .......................................................................................................................	114
Signed Firmware ..............................................................................................................	114
Wireless Authentication ...................................................................................................	114
Economy settings .............................................................................................................................	114
Print with General Office mode ........................................................................................	114
Power handling ................................................................................................................	114
Clean the product .............................................................................................................................	116
Clean the control panel ....................................................................................................	116
Product updates ...............................................................................................................................	116
11 Solve problems .........................................................................................................................................	117
Customer support .............................................................................................................................	117
Problem-solving checklist .................................................................................................................	117
Step 1: Check that the product power is on .....................................................................	118
Step 2: Check the control panel for error messages .......................................................	118
Step 3: Test print functionality .........................................................................................	118
Step 4: Try sending a print job from a computer ..............................................................	118
Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series) ..............	118
Factors that affect product performance ..........................................................................	119
Restore the factory-set defaults .......................................................................................................	119
Paper feeds incorrectly or becomes jammed ...................................................................................	120
The product does not pick up paper ................................................................................	120
The product picks up multiple sheets of paper ................................................................	120
Prevent paper jams ..........................................................................................................	120
Clear jams ........................................................................................................................................	121
Jam locations ...................................................................................................................	121
Clear jams in Tray 1(Multi-purpose tray) .........................................................................	122
Clear jams in Tray 2 .........................................................................................................	125
Clear jams in optional Tray 3 ...........................................................................................	126
Clear jams in the left door ................................................................................................	127
Clear jams in the output bin .............................................................................................	129
Clear jams in the duplexer ...............................................................................................	130
Improve print quality .........................................................................................................................	132
Use the correct paper type setting in the printer driver ....................................................	133
Adjust color ......................................................................................................................	133
Use paper that meets HP specifications ..........................................................................	137
Check the ink cartridges ..................................................................................................	137
Clean ink smears .............................................................................................................	140

ENWW ix