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HP Pro X X551dw Inkjet CV037AB1H manual Interpret the Print Quality Report, Section

Models: Pro X X551dw Inkjet CV037AB1H Pro X X451dn CN459AB1H

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quality. If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.

NOTE: If you replace a non-HP ink cartridge with a genuine HP ink cartridge, the printhead may still contain non-HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP ink cartridge.

Interpret the Print Quality Report

1.On the product control panel, press (X451 Series) or touch (X551 Series) the Setup button.

2.Press or touch the Print Reports menu item.

3.Press or touch the Print Quality Report item to print it.

4.Follow the instructions on the page that prints.

This page contains four bands of color, which are divided into the groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular ink color.

1

2

3

4

Section

Ink cartridge

1Black

2Cyan

ENWW

Solve issues with supplies

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Image 79

HP Pro X X551dw Inkjet CV037AB1H, Pro X X451dn CN459AB1H manual Interpret the Print Quality Report, Section

Contents

Officejet PRO X451 Page HP Officejet Pro X451 and X551 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Load Tray 2 or optional Tray Configure trays 107 101117 155 153165 161173 181 179Product basics Supported operating systems Product overviewHP Officejet Pro X451 MFP Series models Officejet Pro X451dn models Paper handlingConnectivity Environmental featuresHP Officejet Pro X551 MFP Series models Officejet Pro X551dw models Paper handlingProduct views Accessibility featuresFront view X451 Series Front view X551 Series Back view Interface ports Serial number and model number location Control panel layout X451 Series Buttons on the Home screen X451 Series Control panel help system Control panel layout X551 SeriesEnww Buttons on the Home screen X551 Series Jan 00 00 0000aEnww Control panel help system Enww Plug and Print Officejet Pro X551 models only Control panel menusStatus menu AppsSetup Menu PIN Network menuMenu item Sub-menu item Description Enable Web Services Yes HP Web Services menu Officejet Pro X451 models onlyLanguage Device Setup menuDefault Paper Plain Paper Tray Lock Menu item Sub-menu item Description Menu item Description Tools menuUsage Print Reports menuEnww CD installation Connect the product using a USB cableConnect the product Connect the product to a network Install the product on a wired networkSupported network protocols Obtain the IP address Install the softwareHP OfficeJet Pro Configure IP network settingsView or change network settings Set or change the product passwordTouch the Manual IP Address button Setting Description Link speed and duplex settingsHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Enww Enww Select the correct printer driver for Windows Recommended software installationUse the product with Windows Supported operating systems and printer drivers for WindowsUse the product with Windows HP Universal Print Driver UPD Change print job settings for WindowsPriority for print settings UPD installation modesChange the product configuration settings Change the default settings for all print jobsWindows Vista Remove the printer driver from WindowsSupported utilities for Windows Windows XPEnww HP Utility for Mac Use the product with MacSupported operating systems and printer drivers for Mac Software for Mac computersChange printer-driver settings for Mac Priority for print settings for MacHP Utility features Click the Options & Supplies button HP Embedded Web Server Solve problems with MacRemove the printer driver from Mac operating systems Supported utilities for MacUnderstand paper use Paper and print mediaMedia type Supported paper sizes1Supported paper and print media sizes Size Dimensions Tray Automatic duplex Printing3Supported cards Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientationPaper type Weight Capacity 7Tray 2 main tray and Tray 3 accessory trayLoad Tray 1 multi-purpose tray on left side of the product Load paper traysLoad Tray 2 or optional Tray Paper use Configure the product Configure traysConfigure trays Ink cartridge information Ink cartridgesColor Cartridge number Part number Manage ink cartridges Change settings for ink cartridgesPrint when an ink cartridge is at estimated end of life Supplies viewsRecycle supplies Ink cartridge storage Print with General Office modeStore and recycle supplies HP anticounterfeit websiteReplace the ink cartridges Replacement instructionsReplacement instructions Check the ink cartridges Solve issues with suppliesRefilled or remanufactured ink cartridges Section Interpret the Print Quality ReportMagenta Yellow Interpret control panel messages for supplies Incompatible color Genuine HP supply installedInstall color cartridge Used color installed, to accept press OKRecommended action Enww Print tasks Windows PrintOpen the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with WindowsSelect the paper tray with Windows Print on both sides duplex with WindowsSelect a custom page size with Windows Select the paper type with WindowsEnww Print multiple pages per sheet with Windows Select page orientation with Windows Print tasks Mac Create and use printing presets with MacSet Advanced color options with Windows Print multiple pages on one sheet of paper with Mac Create a printing presetUse printing presets Print a cover page with MacSet the color options with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Print colored text as black grayscale with Windows Cancel a print jobCancel a print job with Windows Additional print tasks WindowsAdditional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Additional print tasks Mac OS Cancel a print job with MacUse watermarks with Mac Use HP ePrintChange the paper size and type with Mac Resize documents or print on a custom paper size with MacUse the HP ePrint Mobile Driver Supported operating systems AirPrintConnect and print from a WiFi capable mobile device Connect the printer with HP Wireless DirectConnect the printer with HP Wireless Direct For Officejet Pro X551 Series printers Plug and Print USB Drive printingTouch Start Black or Start Color to start the print job Enww Color Adjust colorChange the color theme for a print job Dry Time Saturation Black Ink Spread Change the color optionsUse the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Print information pages Manage and maintainMenu Item Sub Menu Item Description About cookies Use the HP Embedded Web ServerOpen the HP Embedded Web Server FeaturesHome tab Network tab Web Services tabTools Tab Security statements Use HP Web Jetadmin softwareProduct security features Settings TabControl Panel Lock Disable unused protocols and servicesFirewall Administrator SettingsColor Access Control Protected Protocols Https Scan-to and Fax-to Folder AuthenticationEconomy settings Set Sleep After Standby Set StandbySchedule On/Off Product updates Clean the productClean the control panel Problem-solving checklist Solve problemsCustomer support Try sending a print job from a computer Check that the product power is onCheck the control panel for error messages Test print functionalityFactors that affect product performance Restore the factory-set defaultsPrevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paperJam locations Clear jamsClear jams in Tray 1Multi-purpose tray Enww Reinstall the duplexer Close the left door Solve problems Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Change the paper type and size setting for Mac Use the correct paper type setting in the printer driverAdjust color Change the paper type and size setting for WindowsChange the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Report Inspect the ink cartridge for damage Clean the printhead Clean ink smearsUse the printer driver that best meets your printing needs HP UPD PS driver HP PCL 6 driverProduct does not print Product does not print or it prints slowlyFile does not print from the USB storage device Product prints slowlyPoor physical connection Solve product connectivity problemsSolve USB direct-connect problems Solve network problemsComputer or workstation might be set up incorrectly Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Wireless connectivity checklist Solve wireless network problemsIi. Click All Programs Cannot connect more computers to the wireless product ProblemSolution Solve product software problems with WindowsNetwork does not appear in the wireless networks list Wireless network is not functioningSolve product software problems with Mac Printer driver is not listed in the Print & Fax list Software troubleshootingPrint job was not sent to the product that you wanted Hardware troubleshooting Part number Cartridge number Description Supplies and accessoriesOrder parts, accessories, and supplies Part numbersEnww Hewlett-Packard limited warranty statement Service and supportEnd User License Agreement Transfer OpenSSL Customer support Enww Product specifications Operation LwAd-mono B LwAd-color B Physical specificationsEnvironmental specifications Product Height Depth Width WeightEnvironmental specifications Enww Protecting the environment Environmental product stewardship programOzone production HP Officejet print supplies Power consumptionPaper use PlasticsSingle returns Return and recycling instructionsUnited States and Puerto Rico Multiple returns more than one cartridgeHP Officejet Pro X451 and X551 MFP Series Non-U.S. returns Battery disposal Printer recyclingPaper Material restrictionsDisposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Vietnam Restriction on Hazardous Substances statement UkraineFCC Statement Regulatory informationRegulatory Notices Regulatory model identification numberPower cord statement Japan EMC statement Korea Vcci statement Japan Power cord instructionsEuropean Union Regulatory Notice GS statement GermanyBrazil Anatel statement Additional statements for wireless productsFCC compliance statement-United States Australia statementJapan statement Korean statement Taiwan statement Canadian statementsAnonymous usage information storage To disable the usage information functionMexico statement How do I? Appendix F How do I? USB IndexLabels Enww TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P