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HP Pro X X451dn CN459AB1H, Pro X X551dw Inkjet CV037AB1H Clear jams in Tray 1Multi-purpose tray

Models: Pro X X551dw Inkjet CV037AB1H Pro X X451dn CN459AB1H

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Clear jams in Tray 1(Multi-purpose tray)

1.If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1.

NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing.

2.The jammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it to the right and then out of the product.

3.If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet.

122 Chapter 11 Solve problems

ENWW

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HP Pro X X451dn CN459AB1H, Pro X X551dw Inkjet CV037AB1H manual Clear jams in Tray 1Multi-purpose tray

Contents

Officejet PRO X451 Page HP Officejet Pro X451 and X551 MFP Series Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Load Tray 2 or optional Tray Configure trays 101 107117 153 155165 161173 179 181Product basics Product overview HP Officejet Pro X451 MFP Series modelsOfficejet Pro X451dn models Paper handling Supported operating systemsEnvironmental features HP Officejet Pro X551 MFP Series modelsOfficejet Pro X551dw models Paper handling ConnectivityProduct views Accessibility featuresFront view X451 Series Front view X551 Series Back view Interface ports Serial number and model number location Control panel layout X451 Series Buttons on the Home screen X451 Series Control panel layout X551 Series Control panel help systemEnww Jan 00 00 0000a Buttons on the Home screen X551 SeriesEnww Control panel help system Enww Control panel menus Status menuApps Plug and Print Officejet Pro X551 models onlySetup Menu Network menu PINMenu item Sub-menu item Description HP Web Services menu Officejet Pro X451 models only Enable Web Services YesDevice Setup menu LanguageDefault Paper Plain Paper Tray Lock Menu item Sub-menu item Description Tools menu Menu item DescriptionPrint Reports menu UsageEnww CD installation Connect the product using a USB cableConnect the product Connect the product to a network Install the product on a wired networkSupported network protocols Install the software Obtain the IP addressConfigure IP network settings View or change network settingsSet or change the product password HP OfficeJet ProTouch the Manual IP Address button Setting Description Link speed and duplex settingsHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Enww Enww Recommended software installation Use the product with WindowsSupported operating systems and printer drivers for Windows Select the correct printer driver for WindowsUse the product with Windows Change print job settings for Windows Priority for print settingsUPD installation modes HP Universal Print Driver UPDChange the default settings for all print jobs Change the product configuration settingsRemove the printer driver from Windows Supported utilities for WindowsWindows XP Windows VistaEnww Use the product with Mac Supported operating systems and printer drivers for MacSoftware for Mac computers HP Utility for MacChange printer-driver settings for Mac Priority for print settings for MacHP Utility features Click the Options & Supplies button Solve problems with Mac Remove the printer driver from Mac operating systemsSupported utilities for Mac HP Embedded Web ServerPaper and print media Understand paper useSupported paper sizes Media typeSize Dimensions Tray Automatic duplex Printing 1Supported paper and print media sizes3Supported cards Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity7Tray 2 main tray and Tray 3 accessory tray Paper type Weight CapacityLoad paper trays Load Tray 1 multi-purpose tray on left side of the productLoad Tray 2 or optional Tray Configure trays Paper use Configure the productConfigure trays Ink cartridge information Ink cartridgesColor Cartridge number Part number Change settings for ink cartridges Print when an ink cartridge is at estimated end of lifeSupplies views Manage ink cartridgesPrint with General Office mode Store and recycle suppliesHP anticounterfeit website Recycle supplies Ink cartridge storageReplacement instructions Replace the ink cartridgesReplacement instructions Check the ink cartridges Solve issues with suppliesRefilled or remanufactured ink cartridges Interpret the Print Quality Report SectionMagenta Yellow Interpret control panel messages for supplies Genuine HP supply installed Install color cartridgeUsed color installed, to accept press OK Incompatible colorRecommended action Enww Print tasks Windows PrintOpen the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with WindowsPrint on both sides duplex with Windows Select a custom page size with WindowsSelect the paper type with Windows Select the paper tray with WindowsEnww Print multiple pages per sheet with Windows Select page orientation with Windows Print tasks Mac Create and use printing presets with MacSet Advanced color options with Windows Create a printing preset Use printing presetsPrint a cover page with Mac Print multiple pages on one sheet of paper with MacSet the color options with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Cancel a print job Cancel a print job with WindowsAdditional print tasks Windows Print colored text as black grayscale with WindowsAdditional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Cancel a print job with Mac Additional print tasks Mac OSUse HP ePrint Change the paper size and type with MacResize documents or print on a custom paper size with Mac Use watermarks with MacUse the HP ePrint Mobile Driver AirPrint Supported operating systemsConnect the printer with HP Wireless Direct Connect and print from a WiFi capable mobile deviceConnect the printer with HP Wireless Direct Plug and Print USB Drive printing For Officejet Pro X551 Series printersTouch Start Black or Start Color to start the print job Enww Color Adjust colorChange the color theme for a print job Change the color options Dry Time Saturation Black Ink SpreadUse the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Print information pages Manage and maintainMenu Item Sub Menu Item Description Use the HP Embedded Web Server About cookiesOpen the HP Embedded Web Server FeaturesHome tab Network tab Web Services tabTools Tab Use HP Web Jetadmin software Product security featuresSettings Tab Security statementsDisable unused protocols and services Control Panel LockAdministrator Settings Color Access Control Protected Protocols HttpsScan-to and Fax-to Folder Authentication FirewallEconomy settings Set Sleep After Standby Set StandbySchedule On/Off Product updates Clean the productClean the control panel Problem-solving checklist Solve problemsCustomer support Check that the product power is on Check the control panel for error messagesTest print functionality Try sending a print job from a computerRestore the factory-set defaults Factors that affect product performancePaper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jamsClear jams Jam locationsClear jams in Tray 1Multi-purpose tray Enww Reinstall the duplexer Close the left door Solve problems Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Use the correct paper type setting in the printer driver Adjust colorChange the paper type and size setting for Windows Change the paper type and size setting for MacChange the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Report Inspect the ink cartridge for damage Clean the printhead Clean ink smearsUse the printer driver that best meets your printing needs HP PCL 6 driver HP UPD PS driverProduct does not print or it prints slowly Product does not printProduct prints slowly File does not print from the USB storage deviceSolve product connectivity problems Solve USB direct-connect problemsSolve network problems Poor physical connectionComputer or workstation might be set up incorrectly Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklistIi. Click All Programs Cannot connect more computers to the wireless product Solve product software problems with Windows Network does not appear in the wireless networks listWireless network is not functioning ProblemSolutionSolve product software problems with Mac Printer driver is not listed in the Print & Fax list Software troubleshootingPrint job was not sent to the product that you wanted Hardware troubleshooting Supplies and accessories Order parts, accessories, and suppliesPart numbers Part number Cartridge number DescriptionEnww Service and support Hewlett-Packard limited warranty statementEnd User License Agreement Transfer OpenSSL Customer support Enww Product specifications Physical specifications Environmental specificationsProduct Height Depth Width Weight Operation LwAd-mono B LwAd-color BEnvironmental specifications Enww Protecting the environment Environmental product stewardship programOzone production Power consumption Paper usePlastics HP Officejet print suppliesReturn and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returnsNon-U.S. returns Battery disposal Printer recycling PaperMaterial restrictions HP Officejet Pro X451 and X551 MFP SeriesDisposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement VietnamRegulatory information Regulatory NoticesRegulatory model identification number FCC StatementVcci statement Japan Power cord instructions Power cord statement Japan EMC statement KoreaGS statement Germany European Union Regulatory NoticeAdditional statements for wireless products FCC compliance statement-United StatesAustralia statement Brazil Anatel statementCanadian statements Japan statement Korean statement Taiwan statementAnonymous usage information storage To disable the usage information functionMexico statement How do I? Appendix F How do I? Index USBLabels Enww TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P