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HP Pro X X451dn CN459AB1H, Pro X X551dw Inkjet CV037AB1H manual Hardware troubleshooting

Models: Pro X X551dw Inkjet CV037AB1H Pro X X451dn CN459AB1H

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Hardware troubleshooting

1.Make sure that the product is turned on.

2.Make sure that the USB cable is connected correctly.

3.Make sure that you are using the appropriate high-speed USB cable.

4.Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer

5.Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

NOTE: The iMac keyboard is a non-powered USB hub.

You are using a generic printer driver when using a USB connection

If you connected the USB cable before you installed the software, you might be using a generic printer driver instead of the driver for this product.

1.Delete the generic printer driver.

2.Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you.

3.If multiple printers are installed, make sure that you have selected the correct printer in the Format For drop-down menu in the Print dialog box.

152 Chapter 11 Solve problems

ENWW

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HP Pro X X451dn CN459AB1H, Pro X X551dw Inkjet CV037AB1H manual Hardware troubleshooting

Contents

Officejet PRO X451 Page HP Officejet Pro X451 and X551 MFP Series Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Load Tray 2 or optional Tray Configure trays 101 107117 153 155165 161173 179 181Product basics Officejet Pro X451dn models Paper handling Product overviewHP Officejet Pro X451 MFP Series models Supported operating systemsOfficejet Pro X551dw models Paper handling Environmental featuresHP Officejet Pro X551 MFP Series models ConnectivityProduct views Accessibility featuresFront view X451 Series Front view X551 Series Back view Interface ports Serial number and model number location Control panel layout X451 Series Buttons on the Home screen X451 Series Control panel layout X551 Series Control panel help systemEnww Jan 00 00 0000a Buttons on the Home screen X551 SeriesEnww Control panel help system Enww Apps Control panel menusStatus menu Plug and Print Officejet Pro X551 models onlySetup Menu Network menu PINMenu item Sub-menu item Description HP Web Services menu Officejet Pro X451 models only Enable Web Services YesDevice Setup menu LanguageDefault Paper Plain Paper Tray Lock Menu item Sub-menu item Description Tools menu Menu item DescriptionPrint Reports menu UsageEnww CD installation Connect the product using a USB cableConnect the product Connect the product to a network Install the product on a wired networkSupported network protocols Install the software Obtain the IP addressSet or change the product password Configure IP network settingsView or change network settings HP OfficeJet ProTouch the Manual IP Address button Setting Description Link speed and duplex settingsHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Enww Enww Supported operating systems and printer drivers for Windows Recommended software installationUse the product with Windows Select the correct printer driver for WindowsUse the product with Windows UPD installation modes Change print job settings for WindowsPriority for print settings HP Universal Print Driver UPDChange the default settings for all print jobs Change the product configuration settingsWindows XP Remove the printer driver from WindowsSupported utilities for Windows Windows VistaEnww Software for Mac computers Use the product with MacSupported operating systems and printer drivers for Mac HP Utility for MacChange printer-driver settings for Mac Priority for print settings for MacHP Utility features Click the Options & Supplies button Supported utilities for Mac Solve problems with MacRemove the printer driver from Mac operating systems HP Embedded Web ServerPaper and print media Understand paper useSupported paper sizes Media typeSize Dimensions Tray Automatic duplex Printing 1Supported paper and print media sizes3Supported cards Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity7Tray 2 main tray and Tray 3 accessory tray Paper type Weight CapacityLoad paper trays Load Tray 1 multi-purpose tray on left side of the productLoad Tray 2 or optional Tray Configure trays Paper use Configure the productConfigure trays Ink cartridge information Ink cartridgesColor Cartridge number Part number Supplies views Change settings for ink cartridgesPrint when an ink cartridge is at estimated end of life Manage ink cartridgesHP anticounterfeit website Print with General Office modeStore and recycle supplies Recycle supplies Ink cartridge storageReplacement instructions Replace the ink cartridgesReplacement instructions Check the ink cartridges Solve issues with suppliesRefilled or remanufactured ink cartridges Interpret the Print Quality Report SectionMagenta Yellow Interpret control panel messages for supplies Used color installed, to accept press OK Genuine HP supply installedInstall color cartridge Incompatible colorRecommended action Enww Print tasks Windows PrintOpen the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with WindowsSelect the paper type with Windows Print on both sides duplex with WindowsSelect a custom page size with Windows Select the paper tray with WindowsEnww Print multiple pages per sheet with Windows Select page orientation with Windows Print tasks Mac Create and use printing presets with MacSet Advanced color options with Windows Print a cover page with Mac Create a printing presetUse printing presets Print multiple pages on one sheet of paper with MacSet the color options with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Additional print tasks Windows Cancel a print jobCancel a print job with Windows Print colored text as black grayscale with WindowsAdditional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Cancel a print job with Mac Additional print tasks Mac OSResize documents or print on a custom paper size with Mac Use HP ePrintChange the paper size and type with Mac Use watermarks with MacUse the HP ePrint Mobile Driver AirPrint Supported operating systemsConnect the printer with HP Wireless Direct Connect and print from a WiFi capable mobile deviceConnect the printer with HP Wireless Direct Plug and Print USB Drive printing For Officejet Pro X551 Series printersTouch Start Black or Start Color to start the print job Enww Color Adjust colorChange the color theme for a print job Change the color options Dry Time Saturation Black Ink SpreadUse the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Print information pages Manage and maintainMenu Item Sub Menu Item Description Use the HP Embedded Web Server About cookiesOpen the HP Embedded Web Server FeaturesHome tab Network tab Web Services tabTools Tab Settings Tab Use HP Web Jetadmin softwareProduct security features Security statementsDisable unused protocols and services Control Panel LockScan-to and Fax-to Folder Authentication Administrator SettingsColor Access Control Protected Protocols Https FirewallEconomy settings Set Sleep After Standby Set StandbySchedule On/Off Product updates Clean the productClean the control panel Problem-solving checklist Solve problemsCustomer support Test print functionality Check that the product power is onCheck the control panel for error messages Try sending a print job from a computerRestore the factory-set defaults Factors that affect product performanceProduct picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jamsClear jams Jam locationsClear jams in Tray 1Multi-purpose tray Enww Reinstall the duplexer Close the left door Solve problems Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Change the paper type and size setting for Windows Use the correct paper type setting in the printer driverAdjust color Change the paper type and size setting for MacChange the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Report Inspect the ink cartridge for damage Clean the printhead Clean ink smearsUse the printer driver that best meets your printing needs HP PCL 6 driver HP UPD PS driverProduct does not print or it prints slowly Product does not printProduct prints slowly File does not print from the USB storage deviceSolve network problems Solve product connectivity problemsSolve USB direct-connect problems Poor physical connectionComputer or workstation might be set up incorrectly Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklistIi. Click All Programs Cannot connect more computers to the wireless product Wireless network is not functioning Solve product software problems with WindowsNetwork does not appear in the wireless networks list ProblemSolutionSolve product software problems with Mac Printer driver is not listed in the Print & Fax list Software troubleshootingPrint job was not sent to the product that you wanted Hardware troubleshooting Part numbers Supplies and accessoriesOrder parts, accessories, and supplies Part number Cartridge number DescriptionEnww Service and support Hewlett-Packard limited warranty statementEnd User License Agreement Transfer OpenSSL Customer support Enww Product specifications Product Height Depth Width Weight Physical specificationsEnvironmental specifications Operation LwAd-mono B LwAd-color BEnvironmental specifications Enww Protecting the environment Environmental product stewardship programOzone production Plastics Power consumptionPaper use HP Officejet print suppliesMultiple returns more than one cartridge Return and recycling instructionsUnited States and Puerto Rico Single returnsMaterial restrictions Non-U.S. returns Battery disposal Printer recyclingPaper HP Officejet Pro X451 and X551 MFP SeriesDisposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement VietnamRegulatory model identification number Regulatory informationRegulatory Notices FCC StatementVcci statement Japan Power cord instructions Power cord statement Japan EMC statement KoreaGS statement Germany European Union Regulatory NoticeAustralia statement Additional statements for wireless productsFCC compliance statement-United States Brazil Anatel statementCanadian statements Japan statement Korean statement Taiwan statementAnonymous usage information storage To disable the usage information functionMexico statement How do I? Appendix F How do I? Index USBLabels Enww TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P