Clean the printhead .........................................................................................................

140

Use the printer driver that best meets your printing needs ..............................................

140

The product does not print or it prints slowly ....................................................................................

142

The product does not print ...............................................................................................

142

The product prints slowly .................................................................................................

143

Solve Plug and Print USB Drive printing problems (X551 Series) ...................................................

143

The USB Print menu does not open when you insert the USB accessory ......................

143

The file does not print from the USB storage device .......................................................

143

The file that you want to print is not listed in the USB Print menu ...................................

144

Solve product connectivity problems ................................................................................................

144

Solve USB direct-connect problems ................................................................................

144

Solve network problems ..................................................................................................

144

Solve wireless network problems .....................................................................................................

146

Wireless connectivity checklist ........................................................................................

146

The control panel displays the message: The wireless feature on this product has

 

been turned off .................................................................................................................

147

The product does not print after the wireless configuration completes ............................

147

The product does not print, and the computer has a third-party firewall installed ...........

147

The wireless connection does not work after moving the wireless router or product ......

148

Cannot connect more computers to the wireless product ................................................

148

The wireless product loses communication when connected to a VPN ..........................

149

The network does not appear in the wireless networks list .............................................

149

The wireless network is not functioning ...........................................................................

149

Solve product software problems with Windows ..............................................................................

149

Solve product software problems with Mac ......................................................................................

150

The printer driver is not listed in the Print & Fax list ........................................................

151

The product name does not appear in the product list in the Print & Fax list ..................

151

The printer driver does not automatically set up the selected product in the Print &

 

Fax list .............................................................................................................................

151

A print job was not sent to the product that you wanted ..................................................

151

When connected with a USB cable, the product does not appear in the Print & Fax list

 

after the driver is selected. ...............................................................................................

151

You are using a generic printer driver when using a USB connection .............................

152

Appendix A Supplies and accessories ........................................................................................................

153

Order parts, accessories, and supplies ............................................................................................

153

Part numbers ....................................................................................................................................

153

Appendix B Service and support .................................................................................................................

155

Hewlett-Packard limited warranty statement ....................................................................................

155

End User License Agreement ..........................................................................................................

156

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ENWW