HP Storage Essentials File System Viewer Software manual 20

Name of the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	608
Troubleshooting After Upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	609
SMI-S Switches Must Be Removed
and Rediscovered After Upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	609
Troubleshooting Discovery and
Discovery Data Collection/Get Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	609

Names are Changed After Running Discovery Data Collection/Get Details for Cisco SMI-S Switches 610

Configuring E-mail Notification for Discovery Data Collection/Get Details . . . . . . . . . . . . . .	610
Increasing the Time-out Period and Number
of Retries for Switches in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	611
“Connection to the Database Server Failed” Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	613
DCOM Unable to Communicate with Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	613
Duplicate Listings for Brocade Switches in Same Fabric . . . . . . . . . . . . . . . . . . . . . . . . . . .	614
Element Logs Authentication Errors During Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	614
EMC Device Masking Database Does Not Appear
in Topology (AIX Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	614
Management Server Does Not Discover Another
Management Server's Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	614
Microsoft Exchange Drive Shown as a Local Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	614
Unable to Discover Microsoft Exchange Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	614
Nonexistent Oracle Instance Is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	614
Requirements for Discovering Oracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	615
Do Not Run Overlapping Discovery Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	615
"This storage system uses unsupported
firmware. ManagementClassName: ???"
Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	615
Troubleshooting Topology Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	615
About the Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	616
No Stitching for Brocade Switches with Firmware 3.2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . .	619
Link Between a Brocade Switch and a Host
Disappears from the Topology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	619
Incorrect Topology Sometimes Displayed for CNT Switches . . . . . . . . . . . . . . . . . . . . . . . .	619
Unable to Find Elements on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	619
Unable to See Path Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	620
Device Locking Mechanism for Brocade Element
Manager Query/Reconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	620
A Discovered Sun StorEdge A5000 JBOD Does
Not Display Its WWN Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	620
Unable to Monitor McDATA Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	620
Unable to Detect a Host Bus Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	620
Navigation Tab Displays Removed Drives as Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . .	621
Unable to Obtain Information from a CLARiiON Storage System . . . . . . . . . . . . . . . . . . . . .	621
Discovery Fails Too Slowly for a Nonexistent IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . .	621
“CIM_ERR_FAILED” Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	622
Re-establishing Communication with EFCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	623
Communicating with HiCommand Device Manager Over SSL . . . . . . . . . . . . . . . . . . . . . . .	624

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