•”Unable to Find Elements on the Network” on page 619

•”Unable to See Path Information” on page 620

•”Device Locking Mechanism for Brocade Element Manager Query/Reconfiguration” on page 620

•”A Discovered Sun StorEdge A5000 JBOD Does Not Display Its WWN Properly” on page 620

•”Unable to Monitor McDATA Switches” on page 620

•”Unable to Detect a Host Bus Adapter” on page 620

•”Navigation Tab Displays Removed Drives as Disk Drives” on page 621

•”Unable to Obtain Information from a CLARiiON Storage System” on page 621

•”Discovery Fails Too Slowly for a Nonexistent IP Address” on page 621

•”“CIM_ERR_FAILED” Message” on page 622

•”Communicating with HiCommand Device Manager Over SSL” on page 624

•”Unable to Discover a UNIX Host Because of DNS or Routing Issues” on page 625

About the Topology

The software determines the topology by looking at the following:

•Fibre channel switch The fibre channel switch contains a list of all elements within the fabric. The software obtains a detailed listing of all elements connected to the switch fabric.

•A host containing a Host Bus Adapter (HBA) All fibre channel host adapters look for available elements attached to the HBA. This information is gathered by CIM Extensions and sent to the management server.

Table 139 Troubleshooting Discovery and Discovery Data Collection/Get Details

Scenario

Description

What to do

 

 

 

 

The software is aware of the

Verify that a CIM Extension is

 

host, but it cannot obtain

installed on the host.

 

additional information about it.

Discovery from HP SIM

 

 

Discover the host again in HP

 

 

Systems Insight Manager. Then,

 

 

run Discovery Data Collection.

 

 

Discovery from HP SE

 

 

Try discovering the element

 

 

again in HP SE. Then, run Get

The host appears discovered

 

Details.

 

 

and it is connected to the

 

 

switch.

 

 

 

 

 

616 Troubleshooting