Sprint Operator Services

Sprint Operator Services provides assistance when placing collect calls or when placing calls billed to a local telephone calling card or third party.

To access Sprint Operator Services:

From the Phone screen, dial and then press the Talk key.

For more information or to see the latest in products and services, visit us online at www.sprint.com.

8Section 1A. Setting Up Service

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HTC RAPH800 manual To access Sprint Operator Services

Contents

User Guide HTC Touch ProTMPage Table of Contents 2D. Entering Text Sprint Service 2I. Experiencing Multimedia Safety Information and Other Notices Index Introduction User Guide NotePage Getting Started Setting Up Service Setting Up Your Smart DeviceInstalling the Battery Setting Up Service Press and hold the Power key for a few seconds Turning the Device On for the First Time Activating Your Device Making Your First Call Setting Up Your Voicemail To set up your voicemail Account Password Voicemail Password Sprint Account PasswordsData Services Password Reaching Sprint Customer Service Getting HelpManaging Your Account Automated Billing Information Sprint Operator Services To access Sprint Operator Services Your Device Top Panel Device BasicsDevice Basics Front Panel Left and Right Panels Bottom Panel Accessories Back Panel Features of Your Device Turning the Power OnTurning the PowerOff Switching to Sleep Mode When Not In Use Using Your Device’s Battery and Charger Installing and Removing the BatteryTo install the battery To remove the battery Battery Saving Tips Charging the BatteryTo charge the battery Navigating On Your Device Finger-touch ControlTouchor tap Swipe Stylus Navigation ControlFlick Finger-zooming andfinger-panning Home Screen 3 4 Status Icons Device Basics Start Menu Quick Menu Adjusting the Volume LED Alerts To learn the basics through the Getting Started application Using the Getting Started ApplicationTap Start Programs Getting Started Using Phone Features Using Phone FeaturesPhone Screen To display the Phone screen Displaying Your Phone Number Making a CallMaking a Call from the Phone Screen To call a phone number or contact Setting the Device to Vibrate When a Call is Established Making a Call from ContactsMaking a Call from the TouchFLO 3D Home screen Making an International Call Answering a Call Calling VoicemailAccepting an Incoming Call To answer the call Rejecting an Incoming Call In-Call Options Ending a Call Checking Missed CallsCall History Missed Call Notification Making a Call from Call History Filtering Calls in Call HistoryCall History Options Speed Dial Voice and Data RoamingUnderstanding Roaming Recognizing the Roaming Icon on the Display Screen Setting Roaming Options for Your Device Choosing aRoaming ModeTap Start Settings Personal tab Phone Services tab Checking forVoicemailMessages WhileRoaming Using Call Guard Using Data Roam Guard Enabling or Disabling Airplane Mode Tap Start Settings Connectionstab Comm ManagerTap Start Settings Connections tab Comm Manager Turning the Phone On and Off TouchFLO 3D Using the TouchFLO 3D Home ScreenTouchFLO 3D Switching Between Tabs on the Home Screen Home To select an item on the Home tab AddingFavoriteContacts PeopleChoosing fromYourFavoriteContacts TouchFLO 3D Messages To add an email account MailTo check email Playing Music Sprint MusicTo advance forward or backward in the music Library To set repeat and shuffle modesTo browse and play music in the Library To create a new playlist Photos and Videos TypesofPlaylistsTo add more music files to a playlist Touch Menu Edit Touch Menu Add To watch a preset channel Setting an Album as a FavoriteSprint TV Internet WeatherAddingaCity Viewing Weather Information On the Weather tab, touch Menu Settings Choosing DownloadOptions Settings ChangingtheBackgroundImage Programs Finger Gestures Finger-scrollingFinger-zooming To scroll up and down Finger-panning Entering Text Sliding Qwerty Keyboard vs. Onscreen Input MethodsSliding Qwerty Keyboard Entering Text To show or hide the Input Panel Onscreen Input MethodsTo select an input method Using the Sliding Qwerty Keyboard To use a single uppercase letter, press Using the Full Qwerty Layout To enter text using the Full Qwerty layout Using the Compact Qwerty Layout To enter text using the Compact Qwerty layout Using the Phone Keypad To enter text using the Phone keypad Multitap Mode Using Multitap and T9 ModesT9 Mode Using Numeric and Symbol Mode Using Block RecognizerTo lock the keyboard in Numeric and Symbol mode Clear the Turn on one-touch symbol entry check box Using Letter Recognizer Using Transcriber Synchronizing Information With Your Computer About SynchronizationWays to Synchronize Synchronizing Information With Your Computer Setting Up Windows Mobile Device Center on Windows Vista Setting Up Synchronization in Windows Mobile Device Center Using Windows Mobile Device Center Setting Up ActiveSync on Windows XPInstalling ActiveSync Synchronizing With Your Computer Setting Up Synchronization in ActiveSyncStarting and Stopping Synchronization Synchronizing via Bluetooth Troubleshooting Sync Connection ProblemsSpecifying What Information Is Synchronized On your device, tap Start Programs ActiveSync Synchronizing Music and Video Contacts Contacts, Calendar, and Other ToolsAdding New Contacts Managing Contacts Contacts, Calendar, and Other ToolsTo group similar contacts Tap Categories Calendar Creating Appointments Calendar Screen Viewing AppointmentsSending Appointments Sending a Meeting Request To create a note To draw in a note Tasks To record a voice noteTo create a task To change the priority of a task To access the Comm Manager Comm Manager Adobe Reader LE To open Adobe Reader LE Tap Start Programs Adobe Reader LE To search for text in the document To use Microsoft Office Mobile Microsoft Office MobileTap Start Programs Office Mobile ClearVue Presentation 5 Pro Automatic Speech Recognition ASR Voice Recorder To open a programTo request information from your calendar To request for date and time To beam a voice recording via Bluetooth To play back a voice recordingTo send a voice recording via email To set a voice recording as a ring tone Zip To start Zip on your deviceTo open a zip file and extract files To create a new zip archive WorldCard Mobile Business Card Scanner To access WorldCard Mobile Tap Start Programs WorldCard Mobile Tip Jetcet Print 5 Wireless Printing Application To access Jetcet PrintTo set up a printer Tap Start Programs Jetcet Print To print a Web Tap Start Programs Internet Explorer Using a microSD Card on Your Phone MicroSD CardInserting the microSD card Removing the microSD card Managing the microSD Card Copying files to the microSD cardEncrypting files on your microSD card Checking the available microSD cardmemory Using Your Device as a USB Drive Bluetooth Using BluetoothBluetooth Modes TurningBluetooth Onand Making Your DeviceVisible Bluetooth Partnerships Connecting a Bluetooth Hands-free or Stereo HeadsetCreating aBluetooth Partnership Accepting a Bluetooth Partnership Beaming Information Using Bluetooth Windows Vista Bluetooth Explorer and Bluetooth File Sharing To use Bluetooth Explorer Printing Files via Bluetooth Printing Contact InformationPrinting a Calendar Appointment Printing a Jpeg File Experiencing Multimedia Taking Photos and VideosCapture Modes Experiencing Multimedia Using Auto-focus Supported File Formats Onscreen Controls and Indicators Menu Panel To zoom ZoomingTo zoom out Multimedia Review Screen Settings on the Advanced Options Screen Advanced OptionsNavigatingthe Advanced OptionsScreen Experiencing Multimedia 101 Experiencing Multimedia Viewing Photos and Videos Launching AlbumExperiencing Multimedia 103 To open Album Selecting a Photo or Video to View To launch the camera from the Album program Viewing an Image Experiencing Multimedia 105Back To rotate the image To view the next or previous image To zoom in or out of an image Viewing Still Images as a Slideshow Experiencing Multimedia 107 Playing Back Video Closing Album Using Windows Media Player Mobile Supported File FormatsExperiencing Multimedia 109 To open Windows Media Player Mobile About the Controls SynchronizingContent to YourDevice Automatically Synchronizing Content Manually to Your DevicePlaylists and Library List Content List Sync List Synchronizing Video and Audio Files Playing Media TroubleshootingPlaylists Using Audio Booster Experiencing Multimedia 113 To trim the MP3 file Using MP3 TrimmerTap Start Programs MP3 Trimmer To manage files on your device using File Explorer Managing Your DeviceCopying and Managing Files Managing Your Device 115 Personal Tab Settings on Your DeviceManaging Your Device System Tab Managing Your Device 117 Connections Tab Changing Basic Settings Regional SettingsDisplay Settings Date and Time Alarms and Notifications Ringer SettingsDevice Name Phone Services To choose how to be notified about events or actionsTo access and change settings of phone services On the Personal tab, tap Phone Services tab Using Task Manager Managing Your Device 123 Connecting to an External DisplayTo connect the device to an external display To set a device password Protecting Your Device Adding and Removing Programs Managing MemoryManaging Your Device 125 Resetting Your Device Soft ResetHard Reset To perform a soft reset Clearing Storage Windows UpdateManaging Your Device 127 Using the Strap Holder Sprint Service Sprint Service Features The Basics Using VoicemailSetting Up Your Voicemail Voicemail Notification Sprint Service Features The Basics 131 Retrieving Your Voicemail Messages Using Expert Mode Voicemail Menu KeyVoicemail-to-Voicemail Message Forwarding Extended Absence Greeting Using SMS Text Messaging Sprint Service Features The Basics 133Creating a New Text Message From theTouchFLO3DHomeScreen Composing and Sending a Text Message Managing Threaded Text MessagesFrom the Messaging Screen From the Contacts Screen Changing the Text Messaging Mode Using Caller IDSprint Service Features The Basics 135 Responding to Call Waiting Using Call ForwardingMaking a Three-Way Call Ways of Connecting to the Internet Connecting via Wi-FiInternet Internet 137 ConnectingtoaWirelessNetwork TurningWi-FiOn andOffInternet Saving Battery Power WhileUsing Wi-Fi CheckingWireless NetworkStatusInternet 139 Getting Started With Data Services Data ServicesYour User Name Finding Your UserName Connecting to Data Services Connecting to Data Services Using Opera MobileConnectingtoData Services from the Connections Screen ConnectingtoDataServicesfromtheCommManager Disconnectingfrom Data Services DataConnection Status Icons Using Opera Mobile Navigating the WebInternet 143 To open Opera Mobile To go to a Web site Viewing Web PagesTo change the screen orientation Using Internet Explorer Mobile Opera Mobile MenuInternet 145 To launch Internet Explorer Mobile To save an image from a Web To use the browser menu Using Windows Live Setting Up Windows LiveTo set up Windows Live for the first time Internet 147 Windows Live Interface Windows Live MessengerLaunching MessengerandSigningIn To open Windows Live Messenger Adding Windows Live Contacts Internet 149 Installing Pocket Express Using Pocket ExpressTap Start Programs Get Pocket Express Initializing Your Pocket Express Service Accessing Pocket Express InformationTo access News information using Pocket Express To access Movies information using Pocket Express Using RSS Hub Updating Pocket Express InformationSubscribing to and Organizing News Channels To subscribe to news channels Internet 153 To add new channelsTo filter the channels in the display To manage channel categories Viewing and Organizing Headlines Viewing the News Summary Internet 155To change view options To download, play, or save podcasts Using Your Device As a Modem Setting Up Your Device as a USB ModemUsing Your Device as a Bluetooth Modem To send the headline link via email Using Remote Desktop Mobile To configure the remote desktop displayEnding the Modem Connection Internet 157 Accessing Sprint Instant Messaging To connect to a remote computerTo disconnect from the remote computer Tap Disconnect Internet 159 Using Sprint Picture Mail To register your Sprint Picture Mail accountTap Submit Tap Start Messaging Sprint Picture Mail Internet 161 To select a picture or video and send it Email Setup Wizard Email MessagingTypes of Email Accounts Adding an Email Account Specifying Email Server Settings Setting Up an Internet EmailAccountInternet 163 Setting Up a Custom Domain Email Customizing Download and Format SettingsTapping Menu Send/Receive Composing and Sending an EmailMessage Creating a New Email MessageInternet 165 Filtering the Inbox Message List Viewing and Replying to MessagesTo filter your Inbox To download a complete email message Synchronizing Email Customizing Email SettingsInternet 167 Setting Up an Exchange Server Connection Working With Company Email and Meeting Appointments Starting Synchronization Internet 169To manually start synchronization Tap Start Programs ActiveSync and then tap Sync AutomaticSynchronizationUsingDirectPush Working With Company EmailScheduled Synchronization To turn on Direct Push in Comm Manager InstantEmail Download Using FetchMail Searching for Email on the Exchange ServerFlagging Your Messages Internet 171 To flag or unflag a message Out-of-officeAuto-replyTo send out-of-office auto-reply messages Managing Meeting Requests Internet 173To reply to a meeting request To view the list of meeting participants Finding Contacts in the Company Directory In Contacts, tap Menu Company Directory Entertainment TV, Music, and Video Your Sprint TV Channel OptionsPlaying a Video or Audio Clip 175 Entertainment TV, Music, and Video Sprint TV FAQsAre the videos that I’m viewing live videos? Accessing the Sprint Music Store Sprint Music StorePurchasing and Downloading Music 177 Backing Up Your Downloaded Music Files Playing MusicReceiving an Incoming Call While Playing Music Introducing the YouTube Screen YouTube179 Browsing for Videos To add a new program channel into the Program Guide listTo change the program channel To delete a program channel from the Program Guide list Watching Videos 181 Usingthe Navigation Control BookmarksTo view Bookmarks To add a video into Bookmarks History Streaming Media183 Tap Start Programs Streaming Media To configure streaming video connection settingsTo view streaming video information GPS Navigation Guidelines and Preparation for Using GPSGPS Navigation 185 Downloading Satellite Data via QuickGPS Download OptionsGPS Navigation To open QuickGPS Launching Sprint Navigation Using Sprint NavigationGPS Navigation 187 Main Menu Using Sprint NavigationEntering an Address GPS Navigation 189 Page Safety Information and Other Notices Safety Information Important Health Information and Safety PrecautionsElectrical Safety Safety Precautions for Proper Grounding Installation Prevention of Hearing Loss Road Safety Safety Precautions for Direct SunlightSafety Information 193 Interference with Medical Equipment Functions Safety Precautions for RF ExposureNonionizing Radiation General Precautions Safety Information 195 Additional Safety Information When DrivingWhen Using Your Device Near Other Electronic Devices UsingThePhone WhileDriving Is ExtremelyDangerous General Safety and Other Precautions Safety Information 197Turn Off Your Device Before Flying Turn Off Your Device in Dangerous Areas Antenna Safety Battery Safety Safety Information 199 Use the Correct ExternalPower SourceAC Phone Charger Regulatory Notices Regulatory Agency IdentificationsFederal Communication Commission Interference Statement Regulatory Notices Industry Canada Statement Regulatory Notices 201 Http//tap.gallaudet.edu/DigWireless.KS/DigWireless.htm SAR Information IC Statement PacemakersHearing Aids Regulatory Notices 203 RoHS Compliance Weee NoticeOther Medical Devices Warranty, Disclaimers and Other Notices Manufacturer’s WarrantyMonth Limited Warranty Warranty, Disclaimers and Other Notices Warranty, Disclaimers and Other Notices USA Warranty Disclaimer Privacy RestrictionsWeather Disclaimer Limitation of Damages Copyright, Trademark, and Properietary Notices Copyright, Trademark, and Properietary Notices Index IndexAdding and Removing Programs 125 Adobe Reader LE Jetcet Print 5 Phone 26 Vibrate 21, 28