ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997
Page 2 of 73
•New T1 Card (T1C) Revision Level Changes (see
page 37)
•T1 Gain Control (TGC) Daughter Card (see page
37)
•DKSC-16 Extended Loop Length Modification
(see page 38)
•New Voice Processing Card (VPC) Models (see
page 38)
•CPU020/PCM Card Software Installation Infor-
mation (see page 38)
•New FCC Part 68 PBXRating (see page 38)
•New Fax Card Models (see page 38)
•New PC Motherboard (see page 41)
•Config.sys File Change (see page 41)
•ACD Agent IDs (see page 43)
•Primary Rate T1 Service(see page 50)
•Customized AXXESSORY Talk Prompts (see
page 53)
•Digital Keyset Enhancements(see page 60)
•“Enable Database Server Compression” Prefer-
ences Flag (see page63)
•“Forced Delayed Major Reset” SystemFlag (see
page 64)
•“CO Provides Progress Tones” T1 Programming
Flag (see page 65)
•Canadian Information (see page 66)
•Changes and Corrections to the Issue 4 Manual
(see page 67)
Agent Set
The Agent Set is used in place of a keyset with an at-
tached PCDPM. It is connected to a Digital Keyset
Card (DKSC or DKSC-16) port just as a keyset would
be.
It has a jack for plugging in an Inter-Tel handset or
headset.It also has a serialconnector (DB9) for attach-
ingittoaPC.
The Agent Set does not require a transformer or exter-
nal power source.
To operate properly, the Agent Set must be pro-
grammedfor headset mode. This can be done in one of
the following ways:
•EnableHeadset Mode via Station Programming in
the AXXESS or Axxent System database
•At the keyset, unplug the headset or handset (to
take the Agent Set off hook) and enter the Headset
On/Offfeature code (317)to enabl e headset mode.
Then plug in the headset or handset.
NOTE: There is nothing to prevent the user from dis-
ablingheadset mode using the Headset On/Off feature
code at the station.
Because the Agent Setdoes not have feature keys, a
dialing pad, or a speaker, it must be connected to a PC
that is equipped with AXXESSORY Connect (or a sim-
ilarOAI product that emulates a keyset). The AXXES-
SORY Connect is used for dialing and featureaccess.
The Agent Set also requires an Inter-Tel headset or
handset. Only Inter-Tel equipment should be used.
Other manufacturer’s equipment may not be compat-
ible with the Agent Set.
Ifthe user wishes to receive audible signalsat the head-
set, there is a newstation flag (described below) that
willsend a single tone to the headsetwhen a call is ring-
ing.
“Send Alert Burst To Headset” StationFlag
Thereis a new station flag that will senda single tone to
a headset, instead of normal keyset ring tones, whena
call is ringing at the station (non-handsfree intercom
call, outside call, queue callback, or reminder mes-
sage).The flag, called “Send Alert Burst To Headset,”
is programmed on a station-by-station basis.
The “Send Alert Burst To Headset” flag appears inthe
Station MiscellaneousFlags screen and the Individual
Station/Miscellaneous Flags screen below the “Ring
IntercomAlways” flag. By default the flag is disabled.