ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 45 of 73
ACD Agent ID Programming
The“ACD Agent IDs” programming option appears in
the main screen (shown on page 6–23 of the manual)
whenyou select System-Wide Programming. The new
optionis located between “Account Code Information”
and “ARS Programming.” The abbreviated command
forACD Agent IDs is “AGID” (other abbreviated com-
mands are shown on page 6–25 in the manual).
New program planning sheets for Hunt Groups and
Agent IDs are includedon page 49.
When you select the ACD Agent IDs option from the
System-Wide Programming menu, the window shown
aboveappears. Use the followingprocedures t o create,
program, or delete Agent IDs.
PROGRAM or CREATE: To create a new ACD
Agent ID, select the Create commandbutton. Or, to
program an existing Agent ID, highlight the Agent ID
to be programmed and select the Program command
button. The Window at the right appears:
•AGENTID/ PICK AGENT ID: Enter an Agent ID
number ofup to five digits. If desired, you can use
thePick Agent ID command button to viewa list of
available numbers and select your Agent IDfrom
the list.(Do not enter the same number as an exist-
ing Agent ID, or you will receive an error message
when you try to exit.)
•DESCRIPTION: Enter a descriptionfor the Agent
ID. You can use up to 20 characters.
•OK/CANCEL: When you have entered the Agent
IDand its description, select the OK command but-
ton to exit and save the information. Or, to exit
without saving your entry, select the Cancel com-
mand button.
DELETE:To delete one or more Agent IDs, select the
Delete command button. A window appears as shown
on the next page.