ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997
Page 48 of 73
ACD Hunt Group Programming For Agent IDs
ACD Hunt groups can now be programmed to route
calls on the basis of Agent IDs,as shown in the new
hunt group screen below. ACD Agent IDs can be in-
cluded in ExtensionLists, whichallows several Agent
IDs to receive a call at once.
The new hunt group flag is “USE ACD AGENT IDs.”
If the ACD Hunt Group Option is checked, you ca n
chooseto routecalls according to ACD Agent IDnum-
bers insteadof station extensions. When the Use ACD
AgentIDs option is checked, the “Members”command
button changes to an “Agents”command button. The
Agent ID list is programmed exactly as described for
the member list on page 6–93 of the manual.
NEW OPTION →