TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■Is the main or regulator gas shutoff valve in the off position?
See Installation Instructions.
■Is the grill properly connected to the gas supply? Contact a trained repair specialist or see Installation Instructions.
WARNING
Electrical Shock Hazard
Use only a UL listed, 14 gauge, 3 wire extension cord approved for outdoor use, marked
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Failure to follow these instructions can result in death, fire, or electrical shock.
■Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.
■Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■Has the circuit breaker on the back of the grill tripped? Reset the circuit breaker. If the problem continues, call an electrician.
For models with electronic grill display
■Was a Flame Time™ feature used and all of the burner valves not turned “OFF” after the end of the cycle?
Turn all of the burner valves to “OFF” position and then light the burner using its lighting instructions.
■Does an E-1 show in the display?
Turn all burner valves to their “OFF” position. Press Start/ Reset button. The
■Does “NP” show in the display?
Replace both 1.5 V “D” size alkaline batteries.
Drawer does not slide properly
■Has the drawer been mounted properly on the slides? See “Warming Drawer Care” section.
■Has the drawer been overloaded?
The weight inside the drawer should not exceed 100 lbs (45 kg).
■Is the drawer load uneven?
Redistribute the food to balance the weight evenly.
Excessive moisture on the drawer
■Did you preheat the drawer?
Preheat the drawer before each use. See “Warming Drawer Use” section.
■Is the
Set the
Cooking results not what expected
■The exterior of beef and pork may become very dark, but not burnt. This is normal. The interior will remain tender and juicy. Poultry will also darken, especially in areas not covered by skin.
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