![](/images/new-backgrounds/1173877/173877201x1.webp)
10
Troubleshooting
Basic troubleshooting
If you experience a problem with your printer, restarting it will sometimes fix the problem. Turn off your printer, wait five seconds, then turn on your printer.
If you are still experiencing a problem, use the following information to troubleshoot your printer.
| Problem |
| Possible Solutions |
|
|
|
|
|
|
|
|
| Printer does not | • Make sure you are using the power cord that came with your printer. | |
| power on | ||
| • Make sure the power cord is connected to the AC adapter, it is plugged into an | ||
|
| ||
|
| outlet or power strip, and that the LED on the AC adapter is lit. | |
|
| • Make sure that the power cord is securely connected to the power cord port in the | |
|
| back of the printer. | |
|
|
|
|
| Printer not detected | • Make sure your printer is plugged in and turned on. | |
|
| ||
|
| • If you are using a USB cable, make sure that: | |
|
| – it is a USB 2.0 | |
|
| – it is connected to both your printer and your computer. | |
|
| – you restart the computer if the USB cable was disconnected from the printer | |
|
| then reconnected, or if power to the printer was interrupted. | |
|
| • If you are using a wireless connection, make sure: | |
|
| – the | |
|
| – the printer is connected to your wireless network. | |
|
| To check: |
|
|
| a. On the printer, press Home. | |
|
| b. Press | to select Network Settings, then press OK. |
|
| c. Press | to select View Network Configuration, then press OK. |
|
| Make sure that the Active Connection Type is | |
|
| Address is not zeros. | |
|
| – your router is transmitting data. | |
|
| – the firewall (excluding WINDOWS Firewall) is allowing the services needed for | |
|
| your printer. |
|
|
| For additional information, go to www.kodak.com/go/inkjetnetworking. | |
|
|
| |
| Wireless connectivity | For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking. | |
| problems |
|
|
|
|
|
|
| Carriage jam | • Open the access door and clear any obstructions. | |
|
| ||
|
| • Make sure the printhead and ink cartridges are installed correctly. (The printhead | |
|
| and ink cartridges are installed correctly when you hear them click into place.) | |
|
|
| |
96 | www.kodak.com/go/aiosupport |