Troubleshooting

Problem

 

 

 

Possible Solutions

 

 

 

 

 

 

 

 

 

 

Print quality

For best results, use KODAK Paper or a paper with the COLORLOK Technology logo

 

 

 

on the package.

 

Make sure the paper is loaded correctly. See Loading paper, page 38.

 

Clean the printhead:

 

 

Press Home.

 

 

Press

to select Maintenance, then press OK.

 

 

Press

to select Clean Printhead, then press OK.

 

Calibrate the printer:

 

 

Press Home.

 

 

Press

to select Maintenance, then press OK.

 

 

Press

to select Calibrate Printer, then press OK.

 

For more information, go to www.kodak.com/go/hero5_1support, then type the

 

problem in the search field.

 

 

 

 

 

Ink cartridge errors

Make sure KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or

 

 

 

refilled ink cartridges.

 

Remove, then install the cartridges again. Make sure the cartridges click into place.

 

 

 

 

 

Paper jam

Check for paper in the duplexer.

 

 

Open the access door and gently remove any paper from inside the printer.

 

Make sure the paper in the tray is free of tears or creases.

 

Make sure you do not overload the paper input tray.

 

For more information, go to www.kodak.com/go/hero5_1support, then type jam in the

 

search field.

 

 

 

 

 

 

Error codes/messages

Go to www.kodak.com/go/aiosupport, then type your error code or message.

or other problems

If you need to contact Kodak (see www.kodak.com/go/contact), have the following

you cannot resolve

information available:

 

 

Kodak Service Number (located inside the printer when you open the access door)

 

Printer model number (located on the control panel)

 

Computer model, operating system, and version of Home Center Software

 

Exact wording of any error message(s) and the error code.

 

 

 

 

 

97

www.kodak.com/go/aiosupport

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Kodak 5.1 manual Troubleshooting