Lantronix ETS16PR, ETS8PS Contact Information, Technical Support Europe, Middle East, and Africa

A: Contact Information

If you are experiencing an error that is not described in this book, or if you are unable to fix the error, you may:

‹To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support.

‹Email us at support@lantronix.com.

‹Call us at:

(800)422-7044 Domestic

(949)453-7198 International

(949)450-7226 Fax

Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday excluding holidays.

Technical Support Europe, Middle East, and Africa

Phone: +49 (0) 89 31787 817

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support

When you report a problem, please provide the following information:

‹Your name, and your company name, address, and phone number

‹Lantronix ETS model number

‹Lantronix ETS serial number

‹Software version (use the Show Server command to display)

‹Network configuration, including the information from a Netstat command

‹Description of the problem

‹Debug report (stack dump), if applicable

‹Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

ETS Installation Guide 47