Lenovo ThinkPad 560Z Notebook PC Model 560Z manual Software Problems, Other Problems

Title: C79FPMST CreationDate: 06/22/98 12:26:52

Troubleshooting Charts

Software Problems

Problem

Action

An

application

does

not Check the following to

make

sure

that

the

problem

is

not

being

caused

run

correctly.

application:

Your computer has the minimum required memory

to run

the

application.

Refer

to

the

manuals

supplied

with

the

application.

The application is designed to operate

with

your

operating

system.

Other

applications

run

correctly

on

your

computer.

The necessary device drivers are

installed“Advanced”( inOnlinethe

User's

Guide).

The

application

works

OK when it is run on some other computer.

If

an

error

message

appears when you are using

the application

prog

to

the

manuals

supplied

with the

application.

If these items are correct and you still have a

problem,

contact y

purchase

or

a service

representative

for

help.

The

main

window bitmap

Installing

Activethe

Desktop

,

bundled with

Internet Explorer

Version

4.0

on

in

the

ThinkPad

Windows

NT,

might

cause

this

problem. Do one

of

the

following:

Configuration

program

is

Uninstall

theActive

Desktop

. (Merely

disablingActivetheDesktop

is

not

distorted (Windows

NT

effective

to

avoid the problem.)

only).

Close the ThinkPad Configuration program and start it again. (This is

temporary

recovery.)

Other Problems

Problem

Cause

or

Action

The

computer

locks

or

Your

computer

might lock when it enters

suspend

mode

during

a

does

not

accept

any

inputcommunication.

operation. Disable

the

suspend timer

when

you

are workin

on

the

network.

To

power off the computer, press the

power

shutdown

switch

using

a

ballpoint

pen.

The

computer

does

not If

the

suspend

indicator

is

on

and

you

are working under battery po

power off with the powther battery to

a

fully

charged

one

or

change

your

power

source

to

switch.

If you still have a problem, press the

power

shutdown

switch

using

t

ballpoint

pen.

The

computer

does not Make sure that the startup sequence in Easy-Setup

is

set so

that

the

start from

a

diskette.starts

up

from

the

diskette

drive (see

page

20).

Chapter 4. Solving Computer Problems129