Lenovo ThinkPad 560Z Notebook PC Model 560Z manual ThinkPad EasyServ, World

Title: C79FPMST CreationDate: 06/22/98 12:26:52

Customer Support and Service

If possible,		be	at your computer	when you call:
In	the U.S. and Puerto Rico,			call 1-800-772-2227.
In	Canada,	call	1-800-565-3344.

These lines are available 24 hours a day, 7 days a week answering technical-support representative can also fax or mai you technical or product information, such as:

Product brochures

Location of IBM resellers

Services available from IBM

ThinkPad EasyServ

ThinkPad EasyServ is a courier repair service for IBM mobile products whereby your ThinkPad computer is picked up, sent t for repair, and then returned to the location of your choi service is available at no additional charge during the limit warranty period. Most computers can be repaired the day th arrive at the IBM repair location.

Support personnel first try to solve your problem over the ph they are unsuccessful, you can arrange for EasyServ service calling the PC Support Line.

If possible, you should use the	original ThinkPad shipping				mat
that your computer came in for re-sending it to IBM. If th
available, the courier will deliver	a	shipping	carton	and	will
later to pick it up. This service	is	available	only	in the U
Canada.

Getting Help around the	World
If	you	make	frequent	overseas trips or you are	residing a
can register with the International Warranty Service Office.
office		will	issue an	International Warranty Service	Certificat

you can use wherever IBM or IBM resellers sell and service products.

For more information on registering with the International

Warranty Service Office, call 1-800-497-7426 in the U.S. or

Canada.

142 IBM ThinkPad 560Z User's Reference