Manuals / Lenovo / Computer Equipment / Personal Computer

Lenovo ThinkPad 560Z Notebook PC Model 560Z Purchasing Additional Services, Client Support Line

Models: ThinkPad 560Z Notebook PC Model 560Z

1 189

Download 189 pages 53.98 Kb

Page 160

Title: C79FPMST CreationDate: 06/22/98 12:26:52

Purchasing Additional Services

Purchasing Additional Services

During and after the limited warranty period, you can purch additional services, such as:

Support for IBM and non-IBM hardware, operating systems, an application programs

Network setup and configuration

Upgraded or extended hardware repair services

Custom installation

The availability of the service and its name might vary by

Enhanced PC Support Line

Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical suppo provided for IBM computers and IBM or non-IBM options, operat systems, and application programs on the supported products li

This service includes technical support for the following:

Installing and configuring your out-of-warranty IBM computer

Installing and configuring non-IBM options in IBM computers

Assistance with the preloaded operating system

Using selected application software and games

Tuning performance, such as memory management

Installing device drivers remotely

Setting up and using multimedia devices

Identifying system problems

Interpreting documentation

You can purchase this service for a single incident or for

incidents.		For more information about purchasing the Enhanced PC
Support		“Ordering Support Line Services” on page 148.

Client Support Line

Client support is available to provide assistance with the fo

Installation and configuration of clients

Identification of system problems related to the client i network environment

146 IBM ThinkPad 560Z User's Reference

Image 160

Lenovo ThinkPad 560Z Notebook PC Model 560Z Purchasing Additional Services, Enhanced PC Support Line, Client Support Line

Contents

Title C79FPMST CreationDate 06/22/98 1998 FirstJune Thank You for Selecting an IBM ThinkPad 560Z Computer Iii Functional Highlights Communication Vi IBM ThinkPad 560Z Users Reference Contents Connector Your Getting Service Appendix B. Handling Tips Index IBM ThinkPad 560Z Users Reference This About Icons Used in This Book Safety Information BelowThis Must Used With Not Or short-circuitDo not Trash That Getting Familiar with Your Computer Identifying the Hardware Features Front View Port DriveCard Slots Card Eject Rear View Bottom View with Battery Installed System-Status Indicators Each Icon ScrLk ColorTheShift Attaching the External Diskette Drive Functions of Your Computer1Open the cover on the external-diskette-drive connect External diskette drive External-diskette-drive connector Keyboard Functions TrackPoint Your Computer Buttons Cap Fn Key PgDnPgUp Fn Key Lock Function Key Combination Icon Key + PgDn To enable or disable Numeric Numeric KeypadHold Keypad, Shiftpressand Easy-Setup Then Power Computer. Hold Until Easy-Setup menu appearsChange Using the arr Keys TrackPoint Click Icon ThinkPad Utility Programs Changing the Screen Color Simple Boot Flag function If you Are going to use aWill Resources Initialize Click onOK to save the changesCancel or toon cancel them Easy-Setup Themenu 1Click Click on one of the following Power-Onin the submenu Network in the submenu Move Cursor Save Changes ThinkPad Configuration Program ConfigurationFor Windows ThinkPad Manager Device 1Click onStart at the bottom corner of the screen Move ThinkPadThen click on For Windows NT View Angle Online Users Guide Users GuideLibrary Here to Recovery CD Backing Up Your SystemDiskette Factory ThinkPad Customization ThinkPad Web Site or Bulletin ConfigSafeBoard Replacing the Battery Pack To replace the battery pack, do as follows Turn the computer over again then power on Replacing the Battery Pack Extending the Features of Your Computer Customizing the TrackPoint Setting Press-to-SelectClick onTrackPoint Properties Clickthe Pace stick Setting Sensitivity TowardLight Touch Computer by installingdual ainline memory module Dimm Increasing Memory Installing the Dimm Install the Dimm into the memory slot For example, if you install 32-MB Removing the Dimm How to CalculateTotal Memory Size Increasing Memory Upgrading the Hard Disk Drive Any Shock NotRepairedYou. should not replace it often Drop Computer Right-side up, Power Keyboard KeypadOr Numeric Mouse Keyboard Attaching an External Keyboard and Mouse Mouse External Keyboard Using Space Saver Keyboard 1Start the ThinkPad Configuration program Disabling the TrackPoint Attaching an External Monitor OrExternal Resolutions, Color Depths, and Frame TheRates Restart the computer to make the changes effective Resolution External monitorLCD orLCD + External DisplayDepth Color Installing a PC Card Upper slot Lower slot TheOnline Users Guide Removing the PC Card 1Stop Card CursorSettingsto PC Card slot1Insert OnStart Release the telephone jack socket Card Modem Outlet Users Guide ThinkPad Port Replicator with Advanced EtherJet Feature Using a Port ReplicatorYou can also attachThinkPad the560 Port Replicator You Can Dock Power is turned offOff For Enabling the CardBus Sockets1Click On Start , move Then Click Using a Port Replicator Protecting Your Computer Using Passwords Power-on passwordHard-disk-drive password Computer goes off standby check box in the Power Supervisor password Entering a PasswordOther passwords 1Type Your Password 1Start Easy-SetupPower-on Key Type Your Desired Appropriate Password Click Type of password You want to setHDD Your password is set Do Not Forget Your Password ResetNo way Hard Changing or Removing a Password For a Power-On Password or Hard-Disk-Drive Password Enter For a Supervisor Password Enter the supervisor passwordSelectPassword On the menu Then Enter press Removing a Power-On Password with Supervisor Authority SelectPower on Press Enter Again Click SelectRestart Using the Personalization Editor Entering Your Personal Data Open thePersonalization Editor Editor Personalization Editor Window Draw Image or Color BackgroundSelect File ThenAttribute . SpecifyWidth a Deleting the Personalization Window MenuWindow then follow Instructions On the window Data Using Locks Using the Security Screw Using the Security Screw Solving Computer Problems Frequently Asked Questions Questions ThinkPad Configuration AndThinkPad Frequently Asked Questions How Disable Orauto disable How Can UseBut Then Desk? List All the drivers in a How can I setDoes It? How can I maximize battery life? How Can LoadOn my computer? Drivers for This Using the Recovery CD on Timer Entering Suspend ModeConsiderations Shut Down OnStart NotificationBoxOptions On theDevice Manager For OS/2 Warp SelectProperties 16550A TypeFor DOS PS2 Disk Using a PC Card Using Power ManagementTheCritical CardWizard Consideration USB Connector ConsiderationMicrophone Using the NetMeeting Software Accessories Entertainment Troubleshooting Guide If aFunction-related Occurs Troubleshooting Charts Message Or MessagesYes Charts 2xx Have Computer Serviced Video Error Action Codes or Messages Input Problems Problem Action Hibernation ProblemsPS/2 This ComputerValue Problem Now LCD Problems Battery Problems Indicator ProblemsDiskette-drive-in-use Hard-Disk-Drive Problem ProblemsInfrared Cursor toSettings andControl Panel Bus Card IRQ Click onAdvanced DialingEitherTone dialing Click onPC Card Slots Printer Problem Port External Monitor Problems Port InSettings heReplicator Bus Get Problems Click onMIDI/Joystick Port For Windows NT COM3 , orCOM4 Software Problems Other Problems Temporarily Environment Testing Your Computer Easy-Setup Select theTest icon then selectStart theicon or press Recovering Lost or Damaged Software Using the Diskette FactoryUsing the ThinkPad Customization CD ThinkPad 560 then News Updates Using the ThinkPad Customization CDGetting Started System Customization Using the Recovery CD 9Press Restart Recovering Lost or Damaged Software Getting Service 137 About Your Warranty Information on Your Computer Option List Problem Recording Sheet Help by ThinkPad Web Site Customer Support and ServiceHelp by Telephone ThinkPad EasyServ World Electronic Support Services Fax Information Prodigy Use Support and Service Enhanced PC Support Line Purchasing Additional ServicesClient Support Line Network and Server Support Line Ordering Support Line Services Warranty and Repair Services Getting Update Diskettes Obtaining IBM Operating System UpdatesOrdering Publications Appendix A. Features and Specifications Features MB, 3.5-inch, unformatted diskette Features External Diskette DriveExternal interface Specifications SpecificationsSize Environment IBM Power Cords IBM Power CordsUsed Number Cords Countries IBM Power Cords Appendix B. Handling Tips Handling Tips157 ThinkPad Dos Battery Ruggedized Mobile Computers Ergonomics Information Head Thighs Handling Tips Appendix C. Product Warranty and Notices Product WarrantyService 161 Extent of Warranty Liability Year 2000 Readiness and Instructions Trademarks Electronic Emission Notices Federal Communications Commission FCC Statement Avis de conformité à la réglementation dIndustrie Canada Industry Canada Class B Emission Compliance StatementEuropean Community Directive Conformance Statement Glossary 167 Dimm Midi Prompt Index 171 EDO Dram Online Users Guide, using Screen Problem 119 Index