Getting Service, 137 | Lenovo ThinkPad 560Z Notebook PC Model 560Z

Title: C79FPMST CreationDate: 06/22/98 12:26:52

Getting Service

If you need further assistance, you can call your IBM r marketing representative.

You will need to know the following information when requestin repair service:

Identification number of your computer

Options installed in your system

Note: Use the record sheet on page 139.

Error message or problem

Note: Error messages can help identify which service act required and help the service representative provi and efficient service.

Use the record sheet on page 140.

Copyright IBM Corp. 1998

137

Image 151

Lenovo ThinkPad 560Z Notebook PC Model 560Z manual Getting Service, 137

Contents

Title C79FPMST CreationDate 06/22/98 1998 FirstJune Iii Thank You for Selecting an IBM ThinkPad 560Z Computer Functional Highlights Communication Vi IBM ThinkPad 560Z Users Reference Contents Your Connector Appendix B. Handling Tips Getting Service Index IBM ThinkPad 560Z Users Reference About This Icons Used in This Book Must Used With Safety InformationBelow This Trash That NotOr short-circuit Do not Getting Familiar with Your Computer Front View Identifying the Hardware Features Card Eject PortDrive Card Slots Rear View Bottom View with Battery Installed Each Icon System-Status Indicators ScrLk ColorTheShift Attaching the External Diskette Drive Functions of Your Computer1Open the cover on the external-diskette-drive connect External diskette drive External-diskette-drive connector TrackPoint Keyboard Functions Buttons Your Computer Cap Fn Key Lock Function Fn KeyPgDn PgUp Icon Key Combination + PgDn Key Keypad, Shiftpressand To enable or disable NumericNumeric Keypad Hold ThinkPad Utility Programs Easy-SetupThen Power Computer. Hold Until Easy-Setup menu appears Change Using the arr Keys TrackPoint Click Icon Changing the Screen Color Resources Initialize Simple Boot Flag functionIf you Are going to use a Will Click onOK to save the changesCancel or toon cancel them 1Click Easy-Setup Themenu Click on one of the following Power-Onin the submenu Move Cursor Network in the submenu Save Changes ThinkPad ThinkPad Configuration ProgramConfiguration For Windows Device Manager For Windows NT 1Click onStart at the bottom corner of the screen MoveThinkPad Then click on View Angle Here to Online Users GuideUsers Guide Library ThinkPad Customization Recovery CDBacking Up Your System Diskette Factory ThinkPad Web Site or Bulletin ConfigSafeBoard To replace the battery pack, do as follows Replacing the Battery Pack Turn the computer over again then power on Replacing the Battery Pack Extending the Features of Your Computer Customizing the TrackPoint Setting Press-to-SelectClick onTrackPoint Properties Clickthe Pace stick TowardLight Touch Setting Sensitivity Increasing Memory Computer by installingdual ainline memory module Dimm Installing the Dimm Install the Dimm into the memory slot For example, if you install 32-MB Removing the Dimm How to CalculateTotal Memory Size Increasing Memory Drop Upgrading the Hard Disk DriveAny Shock Not RepairedYou. should not replace it often Computer Right-side up, Power Mouse KeyboardKeypad Or Numeric Keyboard Mouse External Keyboard Attaching an External Keyboard and Mouse Space Saver Keyboard Using Disabling the TrackPoint 1Start the ThinkPad Configuration program Attaching an External Monitor OrExternal Restart the computer to make the changes effective Resolutions, Color Depths, and Frame TheRates Color ResolutionExternal monitorLCD orLCD + External Display Depth Installing a PC Card Upper slot Lower slot TheOnline Users Guide 1Stop Card Removing the PC Card OnStart CursorSettingstoPC Card slot 1Insert Outlet Release the telephone jack socket Card Modem Users Guide ThinkPad Port Replicator with Advanced EtherJet Feature Using a Port ReplicatorYou can also attachThinkPad the560 Port Replicator You Can Dock Power is turned offOff Then Click ForEnabling the CardBus Sockets 1Click On Start , move Using a Port Replicator Protecting Your Computer Computer goes off standby check box in the Power Using PasswordsPower-on password Hard-disk-drive password Supervisor password Entering a PasswordOther passwords Key 1Type Your Password1Start Easy-Setup Power-on Type Your Desired Appropriate Password Click Type of password You want to setHDD Your password is set Hard Do Not Forget Your PasswordReset No way For a Power-On Password or Hard-Disk-Drive Password Changing or Removing a Password Enter On the menu For a Supervisor PasswordEnter the supervisor password SelectPassword Then Enter press SelectPower on Removing a Power-On Password with Supervisor Authority SelectRestart Press Enter Again Click Entering Your Personal Data Using the Personalization Editor Editor Open thePersonalization Editor ThenAttribute . SpecifyWidth a Personalization Editor WindowDraw Image or Color Background Select File Data Deleting the Personalization WindowMenu Window then follow Instructions On the window Using Locks Using the Security Screw Using the Security Screw Solving Computer Problems Questions Frequently Asked Questions AndThinkPad ThinkPad Configuration Frequently Asked Questions How Desk? Disable Orauto disableHow Can Use But Then It? List All the drivers in aHow can I set Does Drivers for This How can I maximize battery life?How Can Load On my computer? Using the Recovery CD on Shut Down TimerEntering Suspend Mode Considerations On theDevice Manager OnStartNotification BoxOptions SelectProperties For OS/2 Warp 16550A TypeFor DOS PS2 Disk Using a PC Card Using Power ManagementTheCritical CardWizard Consideration USB Connector ConsiderationMicrophone Accessories Entertainment Using the NetMeeting Software Occurs Troubleshooting GuideIf a Function-related Troubleshooting Charts Message Or MessagesYes Charts 2xx Have Computer Serviced Video Error Action Messages Codes or Problem Action Input Problems Hibernation ProblemsPS/2 This ComputerValue Now Problem LCD Problems Battery Problems Indicator ProblemsDiskette-drive-in-use Hard-Disk-Drive Problem ProblemsInfrared Bus Cursor toSettings andControl Panel IRQ Card Click onAdvanced DialingEitherTone dialing Click onPC Card Slots Port Printer Problem External Monitor Problems Port InSettings heReplicator Get Bus Click onMIDI/Joystick Port Problems COM3 , orCOM4 For Windows NT Other Problems Software Problems Temporarily Environment Easy-Setup Testing Your Computer Select theTest icon then selectStart theicon or press ThinkPad 560 then Recovering Lost or Damaged SoftwareUsing the Diskette Factory Using the ThinkPad Customization CD System Customization News UpdatesUsing the ThinkPad Customization CD Getting Started 9Press Restart Using the Recovery CD Recovering Lost or Damaged Software 137 Getting Service About Your Warranty Option List Information on Your Computer Problem Recording Sheet Help by ThinkPad Web Site Customer Support and ServiceHelp by Telephone World ThinkPad EasyServ Fax Information Electronic Support Services Prodigy Use Support and Service Enhanced PC Support Line Purchasing Additional ServicesClient Support Line Network and Server Support Line Ordering Support Line Services Warranty and Repair Services Getting Update Diskettes Obtaining IBM Operating System UpdatesOrdering Publications Features Appendix A. Features and Specifications MB, 3.5-inch, unformatted diskette Features External Diskette DriveExternal interface Environment SpecificationsSpecifications Size Number IBM Power CordsIBM Power Cords Used Countries Cords IBM Power Cords ThinkPad Dos Appendix B. Handling TipsHandling Tips 157 Ruggedized Mobile Computers Battery Head Thighs Ergonomics Information Handling Tips 161 Appendix C. Product Warranty and NoticesProduct Warranty Service Liability Extent of Warranty Year 2000 Readiness and Instructions Trademarks Federal Communications Commission FCC Statement Electronic Emission Notices Avis de conformité à la réglementation dIndustrie Canada Industry Canada Class B Emission Compliance StatementEuropean Community Directive Conformance Statement 167 Glossary Dimm Midi Prompt 171 Index EDO Dram Online Users Guide, using Screen Problem 119 Index