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Lenovo ThinkPad 560Z Notebook PC Model 560Z manual Customer Support and Service, Help by Telephone

Models: ThinkPad 560Z Notebook PC Model 560Z

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Title: C79FPMST CreationDate: 06/22/98 12:26:52

Customer Support and Service

Customer Support and Service

Purchasing an IBM PC hardware product entitles you to rece support and services during the limited warranty period. I additional support and services, a wide variety of extend that addresses most needs are available for purchase.

Help by ThinkPad Web Site

You	can	get	support and		information at the ThinkPad Web sit
The		latest	information		about the	ThinkPad computers
	http://www.ibm.com/thinkpad
	http://www.ibm.com/thinkpad
The		technical		support	information
	http://www.pc.ibm.com/support
	http://www.pc.ibm.com/support
IBM	may	make	improvements		or changes	in these Web sites a
time	without		any	notice.

Help by Telephone

You

can

get support and information by telephone during the

warranty

period

at no additional charge, through

the

IBM

Line. Experienced technical-support representatives

will

be

on

to

assist

you

in

answering

any questions

you

might have,

su

How

to

set

up

your

computer

How

to

install

and

set

up

your

IBM

options purchased

d

from

IBM or

through

an

IBM

reseller

How

to

use

the

30-day

support

for

the

preinstalled

ope

system

How

to

get

service

Please have the following information ready when you call:

Serial number of your computer and proof of purchase

Description of the problem

Exact wording of the error message

Hardware and software configuration information for your

Chapter 5. Getting Service141

Image 155

Lenovo ThinkPad 560Z Notebook PC Model 560Z Customer Support and Service, Help by ThinkPad Web Site, Help by Telephone

Contents

Title C79FPMST CreationDate 06/22/98 June First1998 Iii Thank You for Selecting an IBM ThinkPad 560Z Computer Functional Highlights Communication Vi IBM ThinkPad 560Z Users Reference Contents Your Connector Appendix B. Handling Tips Getting Service Index IBM ThinkPad 560Z Users Reference About This Icons Used in This Book Must Used With Safety InformationBelow This Trash That NotOr short-circuit Do not Getting Familiar with Your Computer Front View Identifying the Hardware Features Card Eject PortDrive Card Slots Rear View Bottom View with Battery Installed Each Icon System-Status Indicators TheShift ColorScrLk 1Open the cover on the external-diskette-drive connect Functions of Your ComputerAttaching the External Diskette Drive External diskette drive External-diskette-drive connector TrackPoint Keyboard Functions Buttons Your Computer Cap Fn Key Lock Function Fn KeyPgDn PgUp Icon Key Combination + PgDn Key Keypad, Shiftpressand To enable or disable NumericNumeric Keypad Hold ThinkPad Utility Programs Easy-SetupThen Power Computer. Hold Until Easy-Setup menu appears Change Using the arr Keys TrackPoint Click Icon Changing the Screen Color Resources Initialize Simple Boot Flag functionIf you Are going to use a Will Click onOK to save the changesCancel or toon cancel them 1Click Easy-Setup Themenu Click on one of the following Power-Onin the submenu Move Cursor Network in the submenu Save Changes ThinkPad ThinkPad Configuration ProgramConfiguration For Windows Device Manager For Windows NT 1Click onStart at the bottom corner of the screen MoveThinkPad Then click on View Angle Here to Online Users GuideUsers Guide Library ThinkPad Customization Recovery CDBacking Up Your System Diskette Factory Board ConfigSafeThinkPad Web Site or Bulletin To replace the battery pack, do as follows Replacing the Battery Pack Turn the computer over again then power on Replacing the Battery Pack Extending the Features of Your Computer Click onTrackPoint Properties Setting Press-to-SelectCustomizing the TrackPoint Clickthe Pace stick TowardLight Touch Setting Sensitivity Increasing Memory Computer by installingdual ainline memory module Dimm Installing the Dimm Install the Dimm into the memory slot For example, if you install 32-MB Total Memory Size How to CalculateRemoving the Dimm Increasing Memory Drop Upgrading the Hard Disk DriveAny Shock Not RepairedYou. should not replace it often Computer Right-side up, Power Mouse KeyboardKeypad Or Numeric Keyboard Mouse External Keyboard Attaching an External Keyboard and Mouse Space Saver Keyboard Using Disabling the TrackPoint 1Start the ThinkPad Configuration program Attaching an External Monitor OrExternal Restart the computer to make the changes effective Resolutions, Color Depths, and Frame TheRates Color ResolutionExternal monitorLCD orLCD + External Display Depth Installing a PC Card Upper slot Lower slot TheOnline Users Guide 1Stop Card Removing the PC Card OnStart CursorSettingstoPC Card slot 1Insert Outlet Release the telephone jack socket Card Modem Users Guide You can also attachThinkPad the560 Port Replicator Using a Port ReplicatorThinkPad Port Replicator with Advanced EtherJet Feature Off Power is turned offYou Can Dock Then Click ForEnabling the CardBus Sockets 1Click On Start , move Using a Port Replicator Protecting Your Computer Computer goes off standby check box in the Power Using PasswordsPower-on password Hard-disk-drive password Other passwords Entering a PasswordSupervisor password Key 1Type Your Password1Start Easy-Setup Power-on HDD Click Type of password You want to setType Your Desired Appropriate Password Your password is set Hard Do Not Forget Your PasswordReset No way For a Power-On Password or Hard-Disk-Drive Password Changing or Removing a Password Enter On the menu For a Supervisor PasswordEnter the supervisor password SelectPassword Then Enter press SelectPower on Removing a Power-On Password with Supervisor Authority SelectRestart Press Enter Again Click Entering Your Personal Data Using the Personalization Editor Editor Open thePersonalization Editor ThenAttribute . SpecifyWidth a Personalization Editor WindowDraw Image or Color Background Select File Data Deleting the Personalization WindowMenu Window then follow Instructions On the window Using Locks Using the Security Screw Using the Security Screw Solving Computer Problems Questions Frequently Asked Questions AndThinkPad ThinkPad Configuration Frequently Asked Questions How Desk? Disable Orauto disableHow Can Use But Then It? List All the drivers in aHow can I set Does Drivers for This How can I maximize battery life?How Can Load On my computer? Using the Recovery CD on Shut Down TimerEntering Suspend Mode Considerations On theDevice Manager OnStartNotification BoxOptions SelectProperties For OS/2 Warp For DOS Type16550A PS2 Disk TheCritical Using Power ManagementUsing a PC Card Microphone USB Connector ConsiderationCardWizard Consideration Accessories Entertainment Using the NetMeeting Software Occurs Troubleshooting GuideIf a Function-related Troubleshooting Charts Yes Or MessagesMessage Charts 2xx Have Computer Serviced Video Error Action Messages Codes or Problem Action Input Problems PS/2 ProblemsHibernation Value ComputerThis Now Problem LCD Problems Diskette-drive-in-use Indicator ProblemsBattery Problems Infrared ProblemsHard-Disk-Drive Problem Bus Cursor toSettings andControl Panel IRQ Card EitherTone dialing DialingClick onAdvanced Click onPC Card Slots Port Printer Problem External Monitor Problems Replicator InSettings hePort Get Bus Click onMIDI/Joystick Port Problems COM3 , orCOM4 For Windows NT Other Problems Software Problems Temporarily Environment Easy-Setup Testing Your Computer Select theTest icon then selectStart theicon or press ThinkPad 560 then Recovering Lost or Damaged SoftwareUsing the Diskette Factory Using the ThinkPad Customization CD System Customization News UpdatesUsing the ThinkPad Customization CD Getting Started 9Press Restart Using the Recovery CD Recovering Lost or Damaged Software 137 Getting Service About Your Warranty Option List Information on Your Computer Problem Recording Sheet Help by Telephone Customer Support and ServiceHelp by ThinkPad Web Site World ThinkPad EasyServ Fax Information Electronic Support Services Prodigy Use Support and Service Client Support Line Purchasing Additional ServicesEnhanced PC Support Line Network and Server Support Line Ordering Support Line Services Warranty and Repair Services Ordering Publications Obtaining IBM Operating System UpdatesGetting Update Diskettes Features Appendix A. Features and Specifications External interface Features External Diskette DriveMB, 3.5-inch, unformatted diskette Environment SpecificationsSpecifications Size Number IBM Power CordsIBM Power Cords Used Countries Cords IBM Power Cords ThinkPad Dos Appendix B. Handling TipsHandling Tips 157 Ruggedized Mobile Computers Battery Head Thighs Ergonomics Information Handling Tips 161 Appendix C. Product Warranty and NoticesProduct Warranty Service Liability Extent of Warranty Year 2000 Readiness and Instructions Trademarks Federal Communications Commission FCC Statement Electronic Emission Notices European Community Directive Conformance Statement Industry Canada Class B Emission Compliance StatementAvis de conformité à la réglementation dIndustrie Canada 167 Glossary Dimm Midi Prompt 171 Index EDO Dram Online Users Guide, using Screen Problem 119 Index