Lenovo TS140 Basic troubleshooting tables, ThinkServer EasyStartup program problems, Symptom

6. Follow the instructions on the screen to use the diagnostic program.

For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program, which is available for download at:

http://www.lenovo.com/drivers

Basic troubleshooting tables

Use the basic troubleshooting information to find solutions to problems that have definite symptoms.

ThinkServer EasyStartup program problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 83 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 89.

Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in “Installing, removing, or replacing hardware” on page 40.

Symptom		Action
The ThinkServer EasyStartup DVD does not start.	1.	Make sure that the server supports the ThinkServer
		EasyStartup program and has a bootable DVD drive.
	2.	Make sure that you have set the optical drive with
		the ThinkServer EasyStartup DVD as the first startup
		device.
	3.	Verify if the optical drive or the disc has problems.
		See “Optical drive problems” on page 84.
The operating system installation program continuously	Make more space available on the hard disk drive.
loops.
The ThinkServer EasyStartup program cannot start the	1.	Make sure that the operating system media is
operating system media.		supported by the ThinkServer EasyStartup program
		version your are using. For a list of the supported
		operating systems, refer to the user guide and
		compatibility notes for the ThinkServer EasyStartup
		program through the program main interface. See
		“Starting the ThinkServer EasyStartup program” on
		page 29.
	2.	Verify if the optical drive or the disc has problems.
		See “Optical drive problems” on page 84.

Optical drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 83 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 89.

Notes:

1.If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in “Installing, removing, or replacing hardware” on page 40.

84ThinkServer TS140 User Guide