6. Follow the instructions on the screen to use the diagnostic program.
For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program, which is available for download at:
http://www.lenovo.com/drivers
Basic troubleshooting tables
Use the basic troubleshooting information to find solutions to problems that have definite symptoms.
ThinkServer EasyStartup program problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 83 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 89.
Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in “Installing, removing, or replacing hardware” on page 40.
Symptom |
| Action |
|
|
|
The ThinkServer EasyStartup DVD does not start. | 1. | Make sure that the server supports the ThinkServer |
|
| EasyStartup program and has a bootable DVD drive. |
| 2. | Make sure that you have set the optical drive with |
|
| the ThinkServer EasyStartup DVD as the first startup |
|
| device. |
| 3. | Verify if the optical drive or the disc has problems. |
|
| See “Optical drive problems” on page 84. |
|
| |
The operating system installation program continuously | Make more space available on the hard disk drive. | |
loops. |
|
|
|
|
|
The ThinkServer EasyStartup program cannot start the | 1. | Make sure that the operating system media is |
operating system media. |
| supported by the ThinkServer EasyStartup program |
|
| version your are using. For a list of the supported |
|
| operating systems, refer to the user guide and |
|
| compatibility notes for the ThinkServer EasyStartup |
|
| program through the program main interface. See |
|
| “Starting the ThinkServer EasyStartup program” on |
|
| page 29. |
| 2. | Verify if the optical drive or the disc has problems. |
|
| See “Optical drive problems” on page 84. |
|
|
|
Optical drive problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 83 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 89.
Notes:
1.If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in “Installing, removing, or replacing hardware” on page 40.
