Lenovo TS140 manual Help and service, Before you call, Calling for service

•Diagnostic solutions

•Product and service warranty

•Product and parts details

•User guides and manuals

•Knowledge base and frequently asked questions

Help and service

This topic contains information about obtaining help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:

•Check all cables to ensure that they are connected.

•Check the power switches to ensure that the system and optional devices are turned on.

•Use the troubleshooting information in your system documentation on the documentation DVD that comes with your product.

•Check for the updated information, new device drivers, and hints and tips on the Lenovo Support Web site at:

http://www.lenovo.com/support

•Download the diagnostic program from the Lenovo Web site, and then run it. See “Using a diagnostic program” on page 83.

If possible, be at your product when you call. Have the following information available:

•Machine type and model

•Serial numbers of your Lenovo hardware products

•Description of the problem

•Exact wording of any error messages

•Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

The following services are available during the warranty period:

•Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

•Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

90ThinkServer TS140 User Guide