December
Users Guide
W850
Contents
Safety information
Additional printer setup
Setting the printer to detect the paper size loaded in a tray
Paper and specialty media guidelines
Printing
Understanding printer menus
Maintaining the printer
Administrative support
Troubleshooting
Finding advanced networking and administrator information
Notices
Safety information
SAVE THESE INSTRUCTIONS
Thank you for choosing this printer
Learning about theprinter
Finding information about the printer
Selecting a location for the printer
In other countries and regions -See the printed
Printer configurations
Basic model
Understanding the printer control panel
Configured model
Description
Learning about the printer
Description
Back button
Returns the display to the previous screen
Using recycled paper and other office papers
Adjusting Power Saver
Minimizing your printersenvironmental impact
Saving paper and toner
Using the Embedded Web Server
Using the printer control panel
3 Click Timeouts
Reducing printer noise
Recycling Lexmark products
Recycling
Submitting changes appears
Installing internal options
Additional printer setup
Available internal options
Accessing the system board to install internal options
2 Flash memory or firmware card connectors
Installing a memory card
3 Printer memory card connector
Additional printer setup
3 Open the memory card connector latches
4 Align the notch on the memory card with the ridge on the connector
6 Reattach the system board cover
Plastic pins
Installing a flash memory or firmware card
Metal pins
Installing an internal print server or port interface card
Installing a printer hard disk
3 Attach the ribbon cable to the hard disk
Additional printer setup
4 Attach the mounting plate to the hard disk with the screws
Replacing the access panel
Installing hardware options
Order of installation
Installing optional trays
1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays
2 Tray 1 and Tray 2 500-sheet trays
3 Tray 5 2,000-sheet high capacity feeder
Attaching cables
Verifying printer setup
Printing a menu settings page
Setting up the printer software
Printing a network setup page
Installing the printer software
In Windows
Click Update Now ‑ Ask Printer
Updating available options in the printer driver
For Windows users
For Macintosh users
Setting up wireless printing
Preparing to set up the printer on a wireless network
Installing the printer on a wireless network Windows
Installing the printer on a wireless network Macintosh
Prepare to configure the printer
In Windows
In Windows 7 or earlier
Reports Network Setup Page or Reports Network Setup Page
Enter the printer information
In Mac OS X version 10.5 or later
System Preferences Network Wi‑Fi
Configure the printer for wireless access
Configure your computer to use the printer wirelessly
System Preferences Print & Scan System Preferences Print & Fax
In Mac OS X version 10.5 or later
Installing the printer on an Ethernet network
2 Double‑click Printer Setup Utility or Print Center
4 Click Default Browser tab More Printers
In Mac OS X version
4 Select Ethernet connection, and then click Continue
For Macintosh users
In Windows
In Windows 7 or earlier
b Double‑click Printer Setup Utility or Print Center
d Click Default Browser tab More Printers
In Mac OS X version 10.5 or later
In Mac OS X version 10.4 or earlier
In Windows
For Windows users
In Windows 7 or earlier
For Macintosh users
Setting up serial printing
System Preferences Print & Scan System Preferences Print & Fax
In Windows
In Windows 7 or earlier
h Click Continue Finish
In Windows
Additional printer setup
g Print a test page to verify printer installation
c Do either of the following
d From the menu that appears, select Properties
Setting the paper size and type
Setting the printer to detect the paper size loaded in a tray
Loadingpaperand specialty media
Submitting Selection appears, followed by the Size Sensing menu
Configuring Universal paper settings
Submitting Selection appears, followed by the Universal Setup menu
Specify a unit of measurement
Specify the paper height and width
Loading the standard or optional 500‑sheet trays
Submitting Selection appears, followed by the Universal Setup menu
Long ‑edge orientation
Short ‑edge orientation
Loading B5 or Executive paper sizes
Loading A5 or Statement paper sizes
Submitting Selection appears, followed by the Size Sensing menu
Loading the 2000‑sheet high capacity feeder
Submitting Selection appears, followed by the Size Sensing menu
4 Load paper in the tray with the print side down
Loading paper and specialty media
5 Insert the tray
Loading the 2,000-sheet dual input trays
4 Load paper in the tray with the print side up
Loading paper and specialty media
5 Insert the tray
Loading the multipurpose feeder
Paper Envelopes Transparencies
Note Avoid scratching or touching the print side
Load only one size and type of paper at a time
Loading paper and specialty media
Load envelopes with the flap side up
Loading letter‑ or A4‑size paper in the short‑edge orientation
Resetting the Printer appears
Submitting Change appears
Linking and unlinking trays
Linking trays
Unlinking trays
Linking exit bins
Submitting selection appears, followed by Paper Menu
Assigning a Custom Type x name
Submitting selection appears
2 Click Settings
Changing a Custom Type x name
4 Click Custom Names
7 Click Custom Types
Paper characteristics
Weight
Moisture content
Paper andspecialtymedia guidelines
Fiber content
Unacceptable paper
Selecting paper
Selecting preprinted forms and letterhead
Supported paper sizes, types, and weights
Storing paper
Supported paper sizes
Basic input trays
Paper and specialty media guidelines
Dimensions
Paper size
Standard 500 ‑sheet trays Tray 1 Multipurpose feeder
Optional input trays
Dimensions
Paper size
Optional
Supported paper types and weights
Dimensions
Paper and specialty media guidelines
Paper size
Paper type
Standard
Multipurpose
Optional
Tips on using letterhead
Printing
Printing a document
Printing on specialty media
Orienting the paper for long‑ or short‑edge printing
Paper trays
Source or process
Print side
High capacity feeder
Tips on using transparencies
Multipurpose tray
Tips on using envelopes
Tips on using labels
Printing confidential and other held jobs
Tips on using card stock
Holding jobs in the printer
2 Click Properties, Preferences, Options, or Setup
Printing confidential and other held jobs
For Windows Users
3 Click Other Options, and then click Print and Hold
Printing from a mobile device
For Macintosh users
Printing from a flash drive
Printing a font sample list
Printing information pages
Printing a directory list
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
Printing the print quality test pages
Standard bin
Supported finishing features
For Macintosh users
Finisher Bin 2 finishing features
Finisher Bin
Finisher Bin
Size
Adjusting toner darkness
2 Click Settings 3 Click Print Settings 4 Click Quality Menu
Understandingprintermenus
Menus list
Default Source menu
Paper menu
Paper Size/Type menu
Menu item
Understanding printer menus
Menu item
Description
Tray x Type
Understanding printer menus
Menu item
Description
MP Feeder Type
Configure MP menu
Menu item
Description
Menu item
Substitute Size menu
Paper Texture menu
Menu item
Description
Understanding printer menus
Menu item
Description
Rough Envelope Texture
Menu item
Paper Loading menu
Description
Universal Setup menu
Custom Types menu
Menu item
Description
Bin Setup menu
Menu item
Description
Menu Item
Reports menu
Menu Item
Description
Menu item
Network/Ports menu
Active NIC menu
Menu item
Description
Standard Network or Network x menus
PCL SmartSwitch
PS SmartSwitch
NPA Mode
Network Reports menu
Reports
Menu item
Description
Network Card menu
TCP/IP menu
Print Setup Page
Print NetWare Setup
Menu item
IPv6 menu
Description
Wireless menu
Network/Ports Network x Net x Setup Wireless
Menu item
Description
AppleTalk menu
NetWare menu
LexLink menu
Standard USB menu
Menu item
Description
SMTP Setup menu
Use the following menu to configure the SMTP server
Understanding printer menus
Menu item
Description
Menu item
Primary SMTP Gateway
Security menu
Miscellaneous menu
Confidential Print menu
Menu item
Disk Wiping menu
Menu item
Description
Automatic Wiping
Security Audit Log menu
Menu item
Description
Menu item
Settings menu
General Settings menu
Set Date/Time menu
Menu item
Run Initial setup
Alarms
Timeouts
Understanding printer menus
end ‑of ‑job message before canceling the remainder of the print job
Understanding printer menus
Menu item
Description
Setup menu
Menu item
Description
Menu item
Understanding printer menus
Menu item
Job Waiting
Print Area
Understanding printer menus
Menu item Job Accounting
Resource Save
Print All Order
Finishing menu
Menu item
Description
Sides Duplex
Understanding printer menus
Menu item
Description
Separator Source
Quality menu
Menu item
Description
Menu item
Utilities menu
Menu item
Description
Menu item
XPS menu
Menu item
Description
Menu item
PDF menu
PostScript menu
PCL Emul menu
Menu item
Menu item
Understanding printer menus
Description
Description
Menu item
Specifies whether the printer automatically performs a line feed after a carriage
HTML menu
Menu item
Description
Menu item
Image menu
Menu item
Description
Menu item
Flash Drive menu
Understanding printer menus
Menu item
Description
Menu item
Understanding printer menus
Description
Help menu
Menu item
Description
Menu item
Menu item
Understanding printer menus
Description
Cleaning the exterior of the printer
Maintaining theprinter
Storing supplies
Conserving supplies
Checking the status of supplies
Ordering supplies
Checking the status of supplies from the printer control panel
Checking the status of supplies from a network computer
Ordering a photoconductor kit
Ordering a maintenance kit
Ordering staple cartridges
Replacing supplies
Replacing the toner cartridge
Maintaining the printer
7 Close the front door
Replacing the photoconductor
Place the photoconductor on a flat, clean surface
Maintaining the printer
3 Lower Side Door A 4 Pull the photoconductor out of the printer
5 Unpack the new photoconductor
The photoconductor clicks into place when correctly installed
Maintaining the printer
6 Align and insert the end of the photoconductor
7 Remove the tape from the top of the photoconductor
Moving the printer
Before moving the printer
Removing the optional trays
4 Remove the cable cover 5 Disconnect the optional drawer connector
Maintaining the printer
Moving the printer to another location
Shipping the printer
Administrativesupport
Finding advanced networking and administrator information
Using the Embedded Web Server
Checking the virtual display
Checking the device status
2 Click Device Status
Restoring the factory default settings
Restoring Factory Defaults appears
Troubleshooting
Solving basic problems
Solving basic printer problems
CHECK THE NETWORK SETTINGS
Change input src to Custom Type Name load orientation
Change input src to Custom Type Name
Change input src to Custom String
Change input src to size
Change input src to Custom String load orientation
Change input src to size load orientation
Change input src to type size
Change input src to type size load orientation
Check input src guides
Check input src orientation or guides
Some held jobs were not restored
Close door
Close cover
Close surface H
Insert the hole punch box
Load input src with Custom Type Name
Load input src with Custom String
Load input src with size
Load Manual Feeder with Custom String
Load Manual Feeder with size
Load Manual Feeder with type size
Load staples
Restore Held Jobs?
Remove paper from standard output bin
Remove paper from bin
Remove paper from all bins
35 Insufficient memory to support Resource Save feature
32 Cartridge part number unsupported by device
34 Short paper
34 Incorrect media, check input src guides
37 Insufficient memory, some held jobs will not be restored
37 Insufficient memory to collate job
37 Insufficient memory for Flash Memory Defragment operation
37 Insufficient memory, some held jobs were deleted
50 PPDS font error
39 Complex page, some data may not have printed
51 Defective flash detected
52 Not enough free space in flash memory for resources
54 Serial option x error
54 Network x software error
53 Unformatted flash detected
55 Unsupported option in slot
56 Parallel port x disabled
56 Serial port x disabled
56 Standard USB port disabled
56 Standard parallel port disabled
57 Configuration change, some held jobs were not restored
58 Too many disks installed
58 Too many flash options installed
61 Defective disk
80 Routine maintenance needed
62 Disk full
63 Unformatted disk
84 Insert photoconductor
1565 Emulation error, load emulation option
Clearing jams
88.yy Replace cartridge
88 Replace cartridge to continue
Understanding jam numbers and locations
E A D B C F H G K J
200-201 paper jams
Jam numbers What to do
202 paper jam
203, 230-231 paper jams
203 paper jam
2 Open Door E by pushing the release latch and lowering the door
Troubleshooting
3 Pull the jam up 4 Close Door E 5 Close Door A
230 paper jam
Troubleshooting
1 Open Door D 2 Remove the jam
3 Close Door D
4 Open Door A by pushing the release latch up and lowering the door
Troubleshooting
5 Open Door E by pushing the release latch and lowering the door
231 paper jam
Troubleshooting
6 Pull the jam up 7 Close Door E 8 Close Door A
1 Open Door D
2 Remove the jam 3 Close Door D
Troubleshooting
4 Open Door A by pushing the release latch up and lowering the door
24x paper jam
Jam in Tray
Jam in the optional tray
Troubleshooting
2 Remove the jam 3 Insert Tray
1 Pull the tray out
Clearing jam in Door A
Troubleshooting
2 Remove the jam 3 Insert the tray
1 Open Door A by pushing the release latch up and lowering the door
Clearing jam in Door B
Troubleshooting
2 Pull the jam up and toward you
3 Close Door A
241 paper jam
Troubleshooting
2 Pull the jam up and toward you 3 Close Door B
1 Open Door C
Troubleshooting
2 Pull the jam up and toward you
Note Make sure all paper fragments are removed 3 Close Door C
4 Open Tray 1, and then remove any crumpled paper from the tray
280-282 paper jams
250 paper jam
280‑281 paper jams
Troubleshooting
2 Pull the jam up and toward you
3 Close Door A 4 Open Door F 5 Remove the jam
6 Close Door F
282 paper jam
283, 289 staple jams
283 paper jam
289 staple error
Troubleshooting
2 Remove the jam 3 Close Door H
1 Open Door G
3 Firmly pull the colored tab to remove the staple cartridge
Troubleshooting
6 Press down on the staple guard until it snaps securely into place
28x paper jam
284 paper jam
Troubleshooting
4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H
8 Remove the jam
9 Close Door H
285-286 paper jams
287-288 paper jams
Troubleshooting
1 Lift Door H 2 Remove the jam 3 Close Door H
Solving printing problems
Multiple‑language PDFs do not print
Printer control panel display is blank or displays only diamonds
3 Select Print as image
Error message about reading USB drive appears
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
CHANGE THE PAGE PROTECT SETTING TO OFF
CHECK THE PAPER TYPE SETTING
Confidential and other held jobs do not print
Job takes longer than expected to print
MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS
Incorrect characters print
Tray linking does not work
Solving option problems
Option does not operate correctly or quits after it is installed
RESET THE PRINTER
MAKE SURE THE OPTION IS INSTALLED
Solving 2,000-sheet drawer problems
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
Paper trays
MAKE SURE THE PAPER IS LOADED CORRECTLY
Internal Solutions Port
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
Memory card
Flash memory card
Solving paper feed problems
Paper frequently jams
Paper jam message remains after jam is cleared
Page that jammed does not reprint after you clear the jam
Solving print quality problems
Isolating print quality problems
Blank pages
PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
CHECK THE PAPER SIZE SETTING
ABCDE ABCDE ABCDE
Clipped images
Ghost images
CHECK THE TONER DARKNESS SETTING
Gray background
Incorrect margins
CHECK THE PAPER SIZE SETTING
Paper curl
Print irregularities
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
CHECK THE PAPER TYPE SETTING
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
ABC DEF
Print is too dark
THE FUSER MAY BE WORN OR DEFECTIVE
Print is too light
THE TONER IS LOW
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
CHECK THE PAPER TYPE SETTING
Repeating defects
Skewed print
Solid black or white streaks appear on transparencies or paper
ENSURE THAT THE FILL PATTERN IS CORRECT
Streaked horizontal lines
CHECK THE PAPER TYPE
THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
THE TONER IS SMEARED
Streaked vertical lines
Toner fog or background shading appears on the page
THERE IS TONER IN THE PAPER PATH
THE TONER CARTRIDGE IS DEFECTIVE
CHECK THE PAPER TEXTURE SETTING
Toner rubs off
THE CHARGE ROLLS MAY BE DEFECTIVE
CHECK THE PAPER TYPE SETTING
Toner specks
Transparency print quality is poor
Uneven print density
CHECK THE TRANSPARENCIES
Contacting customer support
Tech Library
E-mail
Live chat
Notices
Product information
Edition notice
2012 Lexmark International, Inc All rights reserved
GOVERNMENT END USERS
Trademarks
Noise emission levels
1-meter average sound pressure, dBA
Temperature information
Waste from Electrical and Electronic Equipment WEEE directive
Product disposal
ENERGY STAR Laser notice
Power consumption
Product power consumption
Laser advisory label
Power consumption Watts
Power Saver
Off mode
European Community EC directives conformity
Industry Canada compliance statement
Regulatory notices for wireless products
CCC EMC notice BSMI EMC notice
Exposure to radio frequency radiation
Notice to users in Brazil
Taiwan NCC RF notice statement India emissions notice
Industry Canada Canada
Notice to users in the European Union
Ελληνική
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS
Limited warranty
Limited warranty service
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS
Extent of limited warranty
Limitation of liability
Patent acknowledgment
Additional rights
Index
Numerics
Page
Page
paper feed troubleshooting message remains after jam is cleared
supported by printer 63 where to load
paper weights supported by printer PCL Emul menu 113 PDF menu
port interface card 20 port settings
Page
Page
Index
XPS menu