Users Guide
December
W850
Safety information
Contents
Additional printer setup
Setting the printer to detect the paper size loaded in a tray
Printing
Paper and specialty media guidelines
Understanding printer menus
Maintaining the printer
Troubleshooting
Administrative support
Finding advanced networking and administrator information
Notices
Safety information
SAVE THESE INSTRUCTIONS
Learning about theprinter
Thank you for choosing this printer
Finding information about the printer
In other countries and regions -See the printed
Selecting a location for the printer
Basic model
Printer configurations
Configured model
Understanding the printer control panel
Description
Description
Learning about the printer
Back button
Returns the display to the previous screen
Adjusting Power Saver
Using recycled paper and other office papers
Minimizing your printersenvironmental impact
Saving paper and toner
Using the printer control panel
Using the Embedded Web Server
3 Click Timeouts
Reducing printer noise
Recycling
Recycling Lexmark products
Submitting changes appears
Additional printer setup
Installing internal options
Available internal options
Accessing the system board to install internal options
Installing a memory card
2 Flash memory or firmware card connectors
3 Printer memory card connector
3 Open the memory card connector latches
Additional printer setup
4 Align the notch on the memory card with the ridge on the connector
6 Reattach the system board cover
Installing a flash memory or firmware card
Plastic pins
Metal pins
Installing an internal print server or port interface card
Installing a printer hard disk
Additional printer setup
3 Attach the ribbon cable to the hard disk
4 Attach the mounting plate to the hard disk with the screws
Replacing the access panel
Order of installation
Installing hardware options
1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays
Installing optional trays
2 Tray 1 and Tray 2 500-sheet trays
3 Tray 5 2,000-sheet high capacity feeder
Attaching cables
Printing a menu settings page
Verifying printer setup
Printing a network setup page
Setting up the printer software
Installing the printer software
In Windows
Updating available options in the printer driver
Click Update Now ‑ Ask Printer
For Windows users
For Macintosh users
Preparing to set up the printer on a wireless network
Setting up wireless printing
Installing the printer on a wireless network Windows
Prepare to configure the printer
Installing the printer on a wireless network Macintosh
In Windows
In Windows 7 or earlier
Enter the printer information
Reports Network Setup Page or Reports Network Setup Page
In Mac OS X version 10.5 or later
System Preferences Network Wi‑Fi
Configure your computer to use the printer wirelessly
Configure the printer for wireless access
System Preferences Print & Scan System Preferences Print & Fax
In Mac OS X version 10.5 or later
2 Double‑click Printer Setup Utility or Print Center
Installing the printer on an Ethernet network
4 Click Default Browser tab More Printers
In Mac OS X version
For Macintosh users
4 Select Ethernet connection, and then click Continue
In Windows
In Windows 7 or earlier
d Click Default Browser tab More Printers
b Double‑click Printer Setup Utility or Print Center
In Mac OS X version 10.5 or later
In Mac OS X version 10.4 or earlier
For Windows users
In Windows
In Windows 7 or earlier
Setting up serial printing
For Macintosh users
System Preferences Print & Scan System Preferences Print & Fax
In Windows 7 or earlier
In Windows
h Click Continue Finish
In Windows
g Print a test page to verify printer installation
Additional printer setup
c Do either of the following
d From the menu that appears, select Properties
Setting the printer to detect the paper size loaded in a tray
Setting the paper size and type
Loadingpaperand specialty media
Submitting Selection appears, followed by the Size Sensing menu
Submitting Selection appears, followed by the Universal Setup menu
Configuring Universal paper settings
Specify a unit of measurement
Specify the paper height and width
Submitting Selection appears, followed by the Universal Setup menu
Loading the standard or optional 500‑sheet trays
Short ‑edge orientation
Long ‑edge orientation
Loading A5 or Statement paper sizes
Loading B5 or Executive paper sizes
Submitting Selection appears, followed by the Size Sensing menu
Submitting Selection appears, followed by the Size Sensing menu
Loading the 2000‑sheet high capacity feeder
Loading paper and specialty media
4 Load paper in the tray with the print side down
5 Insert the tray
Loading the 2,000-sheet dual input trays
Loading paper and specialty media
4 Load paper in the tray with the print side up
5 Insert the tray
Loading the multipurpose feeder
Note Avoid scratching or touching the print side
Paper Envelopes Transparencies
Loading paper and specialty media
Load only one size and type of paper at a time
Load envelopes with the flap side up
Resetting the Printer appears
Loading letter‑ or A4‑size paper in the short‑edge orientation
Submitting Change appears
Linking trays
Linking and unlinking trays
Unlinking trays
Linking exit bins
Assigning a Custom Type x name
Submitting selection appears, followed by Paper Menu
Submitting selection appears
Changing a Custom Type x name
2 Click Settings
4 Click Custom Names
7 Click Custom Types
Weight
Paper characteristics
Moisture content
Paper andspecialtymedia guidelines
Unacceptable paper
Fiber content
Selecting paper
Selecting preprinted forms and letterhead
Storing paper
Supported paper sizes, types, and weights
Supported paper sizes
Basic input trays
Dimensions
Paper and specialty media guidelines
Paper size
Standard 500 ‑sheet trays Tray 1 Multipurpose feeder
Dimensions
Optional input trays
Paper size
Optional
Dimensions
Supported paper types and weights
Paper and specialty media guidelines
Paper size
Standard
Paper type
Multipurpose
Optional
Printing
Tips on using letterhead
Printing a document
Printing on specialty media
Paper trays
Orienting the paper for long‑ or short‑edge printing
Source or process
Print side
Tips on using transparencies
High capacity feeder
Multipurpose tray
Tips on using labels
Tips on using envelopes
Tips on using card stock
Printing confidential and other held jobs
Holding jobs in the printer
Printing confidential and other held jobs
2 Click Properties, Preferences, Options, or Setup
For Windows Users
3 Click Other Options, and then click Print and Hold
For Macintosh users
Printing from a mobile device
Printing from a flash drive
Printing information pages
Printing a font sample list
Printing a directory list
Canceling a print job from the printer control panel
Canceling a print job
Canceling a print job from the computer
Printing the print quality test pages
Supported finishing features
Standard bin
For Macintosh users
Finisher Bin
Finisher Bin 2 finishing features
Finisher Bin
Size
2 Click Settings 3 Click Print Settings 4 Click Quality Menu
Adjusting toner darkness
Menus list
Understandingprintermenus
Paper menu
Default Source menu
Paper Size/Type menu
Menu item
Menu item
Understanding printer menus
Description
Tray x Type
Menu item
Understanding printer menus
Description
MP Feeder Type
Menu item
Configure MP menu
Description
Menu item
Paper Texture menu
Substitute Size menu
Menu item
Description
Menu item
Understanding printer menus
Description
Rough Envelope Texture
Paper Loading menu
Menu item
Description
Custom Types menu
Universal Setup menu
Menu item
Description
Menu item
Bin Setup menu
Description
Menu Item
Menu Item
Reports menu
Description
Menu item
Active NIC menu
Network/Ports menu
Menu item
Description
PCL SmartSwitch
Standard Network or Network x menus
PS SmartSwitch
NPA Mode
Reports
Network Reports menu
Menu item
Description
TCP/IP menu
Network Card menu
Print Setup Page
Print NetWare Setup
IPv6 menu
Menu item
Description
Network/Ports Network x Net x Setup Wireless
Wireless menu
Menu item
Description
NetWare menu
AppleTalk menu
Standard USB menu
LexLink menu
Menu item
Description
Use the following menu to configure the SMTP server
SMTP Setup menu
Understanding printer menus
Menu item
Menu item
Description
Primary SMTP Gateway
Miscellaneous menu
Security menu
Confidential Print menu
Menu item
Menu item
Disk Wiping menu
Description
Automatic Wiping
Menu item
Security Audit Log menu
Description
Menu item
General Settings menu
Settings menu
Set Date/Time menu
Menu item
Alarms
Run Initial setup
Timeouts
Understanding printer menus
Understanding printer menus
end ‑of ‑job message before canceling the remainder of the print job
Menu item
Description
Menu item
Setup menu
Description
Menu item
Menu item
Understanding printer menus
Job Waiting
Print Area
Menu item Job Accounting
Understanding printer menus
Resource Save
Print All Order
Menu item
Finishing menu
Description
Sides Duplex
Menu item
Understanding printer menus
Description
Separator Source
Menu item
Quality menu
Description
Menu item
Menu item
Utilities menu
Description
Menu item
Menu item
XPS menu
Description
Menu item
PostScript menu
PDF menu
PCL Emul menu
Menu item
Understanding printer menus
Menu item
Description
Menu item
Description
Specifies whether the printer automatically performs a line feed after a carriage
Menu item
HTML menu
Description
Menu item
Menu item
Image menu
Description
Menu item
Understanding printer menus
Flash Drive menu
Menu item
Description
Understanding printer menus
Menu item
Description
Menu item
Help menu
Description
Menu item
Understanding printer menus
Menu item
Description
Maintaining theprinter
Cleaning the exterior of the printer
Storing supplies
Conserving supplies
Ordering supplies
Checking the status of supplies
Checking the status of supplies from the printer control panel
Checking the status of supplies from a network computer
Ordering a maintenance kit
Ordering a photoconductor kit
Ordering staple cartridges
Replacing the toner cartridge
Replacing supplies
7 Close the front door
Maintaining the printer
Replacing the photoconductor
Maintaining the printer
Place the photoconductor on a flat, clean surface
3 Lower Side Door A 4 Pull the photoconductor out of the printer
5 Unpack the new photoconductor
Maintaining the printer
The photoconductor clicks into place when correctly installed
6 Align and insert the end of the photoconductor
7 Remove the tape from the top of the photoconductor
Before moving the printer
Moving the printer
Removing the optional trays
Maintaining the printer
4 Remove the cable cover 5 Disconnect the optional drawer connector
Shipping the printer
Moving the printer to another location
Finding advanced networking and administrator information
Administrativesupport
Using the Embedded Web Server
Checking the virtual display
2 Click Device Status
Checking the device status
Restoring Factory Defaults appears
Restoring the factory default settings
Solving basic problems
Troubleshooting
Solving basic printer problems
CHECK THE NETWORK SETTINGS
Change input src to Custom Type Name
Change input src to Custom Type Name load orientation
Change input src to Custom String
Change input src to Custom String load orientation
Change input src to size
Change input src to size load orientation
Change input src to type size load orientation
Change input src to type size
Check input src guides
Check input src orientation or guides
Close door
Some held jobs were not restored
Close cover
Close surface H
Load input src with Custom Type Name
Insert the hole punch box
Load input src with Custom String
Load input src with size
Load Manual Feeder with size
Load Manual Feeder with Custom String
Load Manual Feeder with type size
Load staples
Remove paper from standard output bin
Restore Held Jobs?
Remove paper from bin
Remove paper from all bins
32 Cartridge part number unsupported by device
35 Insufficient memory to support Resource Save feature
34 Short paper
34 Incorrect media, check input src guides
37 Insufficient memory to collate job
37 Insufficient memory, some held jobs will not be restored
37 Insufficient memory for Flash Memory Defragment operation
37 Insufficient memory, some held jobs were deleted
39 Complex page, some data may not have printed
50 PPDS font error
51 Defective flash detected
52 Not enough free space in flash memory for resources
54 Network x software error
54 Serial option x error
53 Unformatted flash detected
55 Unsupported option in slot
56 Serial port x disabled
56 Parallel port x disabled
56 Standard USB port disabled
56 Standard parallel port disabled
58 Too many disks installed
57 Configuration change, some held jobs were not restored
58 Too many flash options installed
61 Defective disk
62 Disk full
80 Routine maintenance needed
63 Unformatted disk
84 Insert photoconductor
Clearing jams
1565 Emulation error, load emulation option
88.yy Replace cartridge
88 Replace cartridge to continue
E A D B C F H G K J
Understanding jam numbers and locations
Jam numbers What to do
200-201 paper jams
202 paper jam
203 paper jam
203, 230-231 paper jams
Troubleshooting
2 Open Door E by pushing the release latch and lowering the door
3 Pull the jam up 4 Close Door E 5 Close Door A
Troubleshooting
230 paper jam
1 Open Door D 2 Remove the jam
3 Close Door D
Troubleshooting
4 Open Door A by pushing the release latch up and lowering the door
5 Open Door E by pushing the release latch and lowering the door
Troubleshooting
231 paper jam
6 Pull the jam up 7 Close Door E 8 Close Door A
1 Open Door D
Troubleshooting
2 Remove the jam 3 Close Door D
4 Open Door A by pushing the release latch up and lowering the door
Jam in Tray
24x paper jam
Troubleshooting
Jam in the optional tray
2 Remove the jam 3 Insert Tray
1 Pull the tray out
Troubleshooting
Clearing jam in Door A
2 Remove the jam 3 Insert the tray
1 Open Door A by pushing the release latch up and lowering the door
Troubleshooting
Clearing jam in Door B
2 Pull the jam up and toward you
3 Close Door A
Troubleshooting
241 paper jam
2 Pull the jam up and toward you 3 Close Door B
1 Open Door C
2 Pull the jam up and toward you
Troubleshooting
Note Make sure all paper fragments are removed 3 Close Door C
4 Open Tray 1, and then remove any crumpled paper from the tray
250 paper jam
280-282 paper jams
280‑281 paper jams
2 Pull the jam up and toward you
Troubleshooting
3 Close Door A 4 Open Door F 5 Remove the jam
6 Close Door F
283, 289 staple jams
282 paper jam
283 paper jam
Troubleshooting
289 staple error
2 Remove the jam 3 Close Door H
1 Open Door G
Troubleshooting
3 Firmly pull the colored tab to remove the staple cartridge
6 Press down on the staple guard until it snaps securely into place
284 paper jam
28x paper jam
4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H
Troubleshooting
8 Remove the jam
9 Close Door H
287-288 paper jams
285-286 paper jams
Troubleshooting
1 Lift Door H 2 Remove the jam 3 Close Door H
Multiple‑language PDFs do not print
Solving printing problems
Printer control panel display is blank or displays only diamonds
3 Select Print as image
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
Error message about reading USB drive appears
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
CHECK THE PAPER TYPE SETTING
CHANGE THE PAGE PROTECT SETTING TO OFF
Confidential and other held jobs do not print
Job takes longer than expected to print
USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS
MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
Incorrect characters print
Tray linking does not work
Option does not operate correctly or quits after it is installed
Solving option problems
RESET THE PRINTER
MAKE SURE THE OPTION IS INSTALLED
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
Solving 2,000-sheet drawer problems
Paper trays
MAKE SURE THE PAPER IS LOADED CORRECTLY
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
Internal Solutions Port
Memory card
Flash memory card
Paper frequently jams
Solving paper feed problems
Paper jam message remains after jam is cleared
Page that jammed does not reprint after you clear the jam
Isolating print quality problems
Solving print quality problems
Blank pages
PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
ABCDE ABCDE ABCDE
CHECK THE PAPER SIZE SETTING
Clipped images
Ghost images
Gray background
CHECK THE TONER DARKNESS SETTING
Incorrect margins
CHECK THE PAPER SIZE SETTING
Print irregularities
Paper curl
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
CHECK THE PAPER TYPE SETTING
ABC DEF
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
Print is too dark
THE FUSER MAY BE WORN OR DEFECTIVE
THE TONER IS LOW
Print is too light
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
CHECK THE PAPER TYPE SETTING
Skewed print
Repeating defects
Solid black or white streaks appear on transparencies or paper
ENSURE THAT THE FILL PATTERN IS CORRECT
CHECK THE PAPER TYPE
Streaked horizontal lines
THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
THE TONER IS SMEARED
Toner fog or background shading appears on the page
Streaked vertical lines
THERE IS TONER IN THE PAPER PATH
THE TONER CARTRIDGE IS DEFECTIVE
Toner rubs off
CHECK THE PAPER TEXTURE SETTING
THE CHARGE ROLLS MAY BE DEFECTIVE
CHECK THE PAPER TYPE SETTING
Transparency print quality is poor
Toner specks
Uneven print density
CHECK THE TRANSPARENCIES
Tech Library
Contacting customer support
E-mail
Live chat
Product information
Notices
Edition notice
2012 Lexmark International, Inc All rights reserved
Trademarks
GOVERNMENT END USERS
1-meter average sound pressure, dBA
Noise emission levels
Waste from Electrical and Electronic Equipment WEEE directive
Temperature information
Product disposal
ENERGY STAR Laser notice
Product power consumption
Power consumption
Laser advisory label
Power consumption Watts
Off mode
Power Saver
European Community EC directives conformity
Industry Canada compliance statement
CCC EMC notice BSMI EMC notice
Regulatory notices for wireless products
Exposure to radio frequency radiation
Notice to users in Brazil
Industry Canada Canada
Taiwan NCC RF notice statement India emissions notice
Notice to users in the European Union
Ελληνική
Limited warranty
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS
Limited warranty service
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS
Limitation of liability
Extent of limited warranty
Additional rights
Patent acknowledgment
Numerics
Index
Page
Page
supported by printer 63 where to load
paper feed troubleshooting message remains after jam is cleared
paper weights supported by printer PCL Emul menu 113 PDF menu
port interface card 20 port settings
Page
Page
XPS menu
Index