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Lexmark 19Z0301, 110, W850DN manual Troubleshooting, Remove the jam 3 Close Door D

Models: 110 W850DN 19Z0301

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Troubleshooting

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2Remove the jam.

3Close Door D.

4Open Door A by pushing the release latch up and lowering the door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

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Lexmark 19Z0301, 110, W850DN manual Troubleshooting, Remove the jam 3 Close Door D

Contents

W850 Users GuideDecember Safety information ContentsAdditional printer setup Setting the printer to detect the paper size loaded in a trayPrinting Paper and specialty media guidelinesUnderstanding printer menus Maintaining the printerTroubleshooting Administrative supportFinding advanced networking and administrator information NoticesSafety information SAVE THESE INSTRUCTIONS Finding information about the printer Learning about theprinterThank you for choosing this printer In other countries and regions -See the printed Selecting a location for the printerBasic model Printer configurationsDescription Configured modelUnderstanding the printer control panel Description Learning about the printerBack button Returns the display to the previous screenAdjusting Power Saver Using recycled paper and other office papersMinimizing your printersenvironmental impact Saving paper and tonerUsing the printer control panel Using the Embedded Web Server3 Click Timeouts Reducing printer noiseSubmitting changes appears RecyclingRecycling Lexmark products Available internal options Additional printer setupInstalling internal options Accessing the system board to install internal options 3 Printer memory card connector Installing a memory card2 Flash memory or firmware card connectors 3 Open the memory card connector latches Additional printer setup4 Align the notch on the memory card with the ridge on the connector 6 Reattach the system board coverMetal pins Installing a flash memory or firmware cardPlastic pins Installing an internal print server or port interface card Installing a printer hard disk 4 Attach the mounting plate to the hard disk with the screws Additional printer setup3 Attach the ribbon cable to the hard disk Replacing the access panel Order of installation Installing hardware options1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays Installing optional trays2 Tray 1 and Tray 2 500-sheet trays 3 Tray 5 2,000-sheet high capacity feederAttaching cables Printing a menu settings page Verifying printer setupPrinting a network setup page Setting up the printer softwareInstalling the printer software In WindowsUpdating available options in the printer driver Click Update Now ‑ Ask PrinterFor Windows users For Macintosh usersPreparing to set up the printer on a wireless network Setting up wireless printingInstalling the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network MacintoshIn Windows In Windows 7 or earlierEnter the printer information Reports Network Setup Page or Reports Network Setup PageIn Mac OS X version 10.5 or later System Preferences Network Wi‑FiConfigure your computer to use the printer wirelessly Configure the printer for wireless accessSystem Preferences Print & Scan System Preferences Print & Fax In Mac OS X version 10.5 or later2 Double‑click Printer Setup Utility or Print Center Installing the printer on an Ethernet network4 Click Default Browser tab More Printers In Mac OS X versionFor Macintosh users 4 Select Ethernet connection, and then click ContinueIn Windows In Windows 7 or earlierd Click Default Browser tab More Printers b Double‑click Printer Setup Utility or Print CenterIn Mac OS X version 10.5 or later In Mac OS X version 10.4 or earlierIn Windows 7 or earlier For Windows usersIn Windows System Preferences Print & Scan System Preferences Print & Fax Setting up serial printingFor Macintosh users In Windows 7 or earlier In Windowsh Click Continue Finish In Windowsg Print a test page to verify printer installation Additional printer setupc Do either of the following d From the menu that appears, select PropertiesSetting the printer to detect the paper size loaded in a tray Setting the paper size and typeLoadingpaperand specialty media Submitting Selection appears, followed by the Size Sensing menuSubmitting Selection appears, followed by the Universal Setup menu Configuring Universal paper settingsSpecify a unit of measurement Specify the paper height and widthSubmitting Selection appears, followed by the Universal Setup menu Loading the standard or optional 500‑sheet traysShort ‑edge orientation Long ‑edge orientationSubmitting Selection appears, followed by the Size Sensing menu Loading A5 or Statement paper sizesLoading B5 or Executive paper sizes Submitting Selection appears, followed by the Size Sensing menu Loading the 2000‑sheet high capacity feeder5 Insert the tray Loading paper and specialty media4 Load paper in the tray with the print side down Loading the 2,000-sheet dual input trays 5 Insert the tray Loading paper and specialty media4 Load paper in the tray with the print side up Loading the multipurpose feeder Note Avoid scratching or touching the print side Paper Envelopes TransparenciesLoad envelopes with the flap side up Loading paper and specialty mediaLoad only one size and type of paper at a time Submitting Change appears Resetting the Printer appearsLoading letter‑ or A4‑size paper in the short‑edge orientation Linking trays Linking and unlinking traysUnlinking trays Linking exit binsSubmitting selection appears Assigning a Custom Type x nameSubmitting selection appears, followed by Paper Menu Changing a Custom Type x name 2 Click Settings4 Click Custom Names 7 Click Custom TypesWeight Paper characteristicsMoisture content Paper andspecialtymedia guidelinesUnacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterheadStoring paper Supported paper sizes, types, and weightsSupported paper sizes Basic input traysDimensions Paper and specialty media guidelinesPaper size Standard 500 ‑sheet trays Tray 1 Multipurpose feederDimensions Optional input traysPaper size OptionalDimensions Supported paper types and weightsPaper and specialty media guidelines Paper sizeStandard Paper typeMultipurpose OptionalPrinting Tips on using letterheadPrinting a document Printing on specialty mediaPaper trays Orienting the paper for long‑ or short‑edge printingSource or process Print sideMultipurpose tray Tips on using transparenciesHigh capacity feeder Tips on using labels Tips on using envelopesHolding jobs in the printer Tips on using card stockPrinting confidential and other held jobs Printing confidential and other held jobs 2 Click Properties, Preferences, Options, or SetupFor Windows Users 3 Click Other Options, and then click Print and HoldFor Macintosh users Printing from a mobile devicePrinting from a flash drive Printing a directory list Printing information pagesPrinting a font sample list Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing the print quality test pagesFor Macintosh users Supported finishing featuresStandard bin Finisher Bin Finisher Bin 2 finishing featuresFinisher Bin Size2 Click Settings 3 Click Print Settings 4 Click Quality Menu Adjusting toner darknessMenus list UnderstandingprintermenusPaper menu Default Source menuPaper Size/Type menu Menu itemMenu item Understanding printer menusDescription Tray x TypeMenu item Understanding printer menusDescription MP Feeder TypeMenu item Configure MP menuDescription Menu itemPaper Texture menu Substitute Size menuMenu item DescriptionMenu item Understanding printer menusDescription Rough Envelope TextureDescription Paper Loading menuMenu item Custom Types menu Universal Setup menuMenu item DescriptionMenu item Bin Setup menuDescription Menu ItemMenu Item Reports menuDescription Menu itemActive NIC menu Network/Ports menuMenu item DescriptionPCL SmartSwitch Standard Network or Network x menusPS SmartSwitch Menu itemReports Network Reports menuMenu item DescriptionTCP/IP menu Network Card menuPrint Setup Page Print NetWare SetupDescription IPv6 menuMenu item Network/Ports Network x Net x Setup Wireless Wireless menuMenu item DescriptionNetWare menu AppleTalk menuStandard USB menu LexLink menuMenu item DescriptionUse the following menu to configure the SMTP server SMTP Setup menuUnderstanding printer menus Menu itemPrimary SMTP Gateway Menu itemDescription Miscellaneous menu Security menuConfidential Print menu Menu itemMenu item Disk Wiping menuDescription Automatic WipingMenu item Security Audit Log menuDescription Menu itemGeneral Settings menu Settings menuSet Date/Time menu Menu itemAlarms Run Initial setupTimeouts Understanding printer menusUnderstanding printer menus end ‑of ‑job message before canceling the remainder of the print jobMenu item DescriptionMenu item Setup menuDescription Menu itemMenu item Understanding printer menusJob Waiting Print AreaMenu item Job Accounting Understanding printer menusResource Save Print All OrderMenu item Finishing menuDescription Sides DuplexMenu item Understanding printer menusDescription Separator SourceMenu item Quality menuDescription Menu itemMenu item Utilities menuDescription Menu itemMenu item XPS menuDescription Menu itemPostScript menu PDF menuPCL Emul menu Menu itemDescription Understanding printer menusMenu item Specifies whether the printer automatically performs a line feed after a carriage Menu itemDescription Menu item HTML menuDescription Menu itemMenu item Image menuDescription Menu itemUnderstanding printer menus Flash Drive menuMenu item DescriptionDescription Understanding printer menusMenu item Menu item Help menuDescription Menu itemDescription Understanding printer menusMenu item Maintaining theprinter Cleaning the exterior of the printerStoring supplies Conserving suppliesOrdering supplies Checking the status of suppliesChecking the status of supplies from the printer control panel Checking the status of supplies from a network computerOrdering staple cartridges Ordering a maintenance kitOrdering a photoconductor kit Replacing the toner cartridge Replacing supplies7 Close the front door Maintaining the printerReplacing the photoconductor Maintaining the printer Place the photoconductor on a flat, clean surface3 Lower Side Door A 4 Pull the photoconductor out of the printer 5 Unpack the new photoconductorMaintaining the printer The photoconductor clicks into place when correctly installed6 Align and insert the end of the photoconductor 7 Remove the tape from the top of the photoconductorBefore moving the printer Moving the printerRemoving the optional trays Maintaining the printer 4 Remove the cable cover 5 Disconnect the optional drawer connectorShipping the printer Moving the printer to another locationFinding advanced networking and administrator information AdministrativesupportUsing the Embedded Web Server Checking the virtual display2 Click Device Status Checking the device statusRestoring Factory Defaults appears Restoring the factory default settingsSolving basic problems TroubleshootingSolving basic printer problems CHECK THE NETWORK SETTINGSChange input src to Custom String Change input src to Custom Type NameChange input src to Custom Type Name load orientation Change input src to size load orientation Change input src to Custom String load orientationChange input src to size Change input src to type size load orientation Change input src to type sizeCheck input src guides Check input src orientation or guidesClose door Some held jobs were not restoredClose cover Close surface HLoad input src with Custom Type Name Insert the hole punch boxLoad input src with Custom String Load input src with sizeLoad Manual Feeder with size Load Manual Feeder with Custom StringLoad Manual Feeder with type size Load staplesRemove paper from standard output bin Restore Held Jobs?Remove paper from bin Remove paper from all bins32 Cartridge part number unsupported by device 35 Insufficient memory to support Resource Save feature34 Short paper 34 Incorrect media, check input src guides37 Insufficient memory to collate job 37 Insufficient memory, some held jobs will not be restored37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some held jobs were deleted39 Complex page, some data may not have printed 50 PPDS font error51 Defective flash detected 52 Not enough free space in flash memory for resources54 Network x software error 54 Serial option x error53 Unformatted flash detected 55 Unsupported option in slot56 Serial port x disabled 56 Parallel port x disabled56 Standard USB port disabled 56 Standard parallel port disabled58 Too many disks installed 57 Configuration change, some held jobs were not restored58 Too many flash options installed 61 Defective disk62 Disk full 80 Routine maintenance needed63 Unformatted disk 84 Insert photoconductorClearing jams 1565 Emulation error, load emulation option88.yy Replace cartridge 88 Replace cartridge to continueE A D B C F H G K J Understanding jam numbers and locationsJam numbers What to do 200-201 paper jams202 paper jam 203 paper jam 203, 230-231 paper jams3 Pull the jam up 4 Close Door E 5 Close Door A Troubleshooting2 Open Door E by pushing the release latch and lowering the door Troubleshooting 230 paper jam1 Open Door D 2 Remove the jam 3 Close Door D5 Open Door E by pushing the release latch and lowering the door Troubleshooting4 Open Door A by pushing the release latch up and lowering the door Troubleshooting 231 paper jam6 Pull the jam up 7 Close Door E 8 Close Door A 1 Open Door D4 Open Door A by pushing the release latch up and lowering the door Troubleshooting2 Remove the jam 3 Close Door D Jam in Tray 24x paper jamTroubleshooting Jam in the optional tray2 Remove the jam 3 Insert Tray 1 Pull the tray outTroubleshooting Clearing jam in Door A2 Remove the jam 3 Insert the tray 1 Open Door A by pushing the release latch up and lowering the doorTroubleshooting Clearing jam in Door B2 Pull the jam up and toward you 3 Close Door ATroubleshooting 241 paper jam2 Pull the jam up and toward you 3 Close Door B 1 Open Door C2 Pull the jam up and toward you TroubleshootingNote Make sure all paper fragments are removed 3 Close Door C 4 Open Tray 1, and then remove any crumpled paper from the tray280‑281 paper jams 250 paper jam280-282 paper jams 2 Pull the jam up and toward you Troubleshooting3 Close Door A 4 Open Door F 5 Remove the jam 6 Close Door F283 paper jam 283, 289 staple jams282 paper jam Troubleshooting 289 staple error2 Remove the jam 3 Close Door H 1 Open Door G6 Press down on the staple guard until it snaps securely into place Troubleshooting3 Firmly pull the colored tab to remove the staple cartridge 284 paper jam 28x paper jam4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H Troubleshooting8 Remove the jam 9 Close Door H287-288 paper jams 285-286 paper jamsTroubleshooting 1 Lift Door H 2 Remove the jam 3 Close Door H3 Select Print as image Solving printing problemsPrinter control panel display is blank or displays only diamonds MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED Error message about reading USB drive appearsMAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLECHECK THE PAPER TYPE SETTING CHANGE THE PAGE PROTECT SETTING TO OFFConfidential and other held jobs do not print Job takes longer than expected to printIncorrect characters print USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGSTray linking does not work Large jobs do not collateOption does not operate correctly or quits after it is installed Solving option problemsRESET THE PRINTER MAKE SURE THE OPTION IS INSTALLEDMAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Solving 2,000-sheet drawer problemsPaper trays MAKE SURE THE PAPER IS LOADED CORRECTLYMAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY Internal Solutions PortMemory card Flash memory cardPaper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared Page that jammed does not reprint after you clear the jamIsolating print quality problems Solving print quality problemsBlank pages PACKING MATERIAL MAY BE ON THE TONER CARTRIDGEABCDE ABCDE ABCDE CHECK THE PAPER SIZE SETTINGClipped images Ghost imagesGray background CHECK THE TONER DARKNESS SETTINGIncorrect margins CHECK THE PAPER SIZE SETTINGPrint irregularities Paper curlTHE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY CHECK THE PAPER TYPE SETTINGABC DEF CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGSPrint is too dark THE FUSER MAY BE WORN OR DEFECTIVETHE TONER IS LOW Print is too lightCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS CHECK THE PAPER TYPE SETTINGSkewed print Repeating defectsSolid black or white streaks appear on transparencies or paper ENSURE THAT THE FILL PATTERN IS CORRECTCHECK THE PAPER TYPE Streaked horizontal linesTHE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER THE TONER IS SMEAREDToner fog or background shading appears on the page Streaked vertical linesTHERE IS TONER IN THE PAPER PATH THE TONER CARTRIDGE IS DEFECTIVEToner rubs off CHECK THE PAPER TEXTURE SETTINGTHE CHARGE ROLLS MAY BE DEFECTIVE CHECK THE PAPER TYPE SETTINGTransparency print quality is poor Toner specksUneven print density CHECK THE TRANSPARENCIESTech Library Contacting customer supportE-mail Live chatProduct information NoticesEdition notice 2012 Lexmark International, Inc All rights reservedTrademarks GOVERNMENT END USERS1-meter average sound pressure, dBA Noise emission levelsWaste from Electrical and Electronic Equipment WEEE directive Temperature informationProduct disposal ENERGY STAR Laser noticeProduct power consumption Power consumptionLaser advisory label Power consumption WattsEuropean Community EC directives conformity Power SaverIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaCCC EMC notice BSMI EMC notice Regulatory notices for wireless productsExposure to radio frequency radiation Notice to users in BrazilIndustry Canada Canada Taiwan NCC RF notice statement India emissions noticeNotice to users in the European Union Ελληνική Limited warranty STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERSLimited warranty service LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERSLimitation of liability Extent of limited warrantyAdditional rights Patent acknowledgmentNumerics IndexPage Page supported by printer 63 where to load paper feed troubleshooting message remains after jam is clearedpaper weights supported by printer PCL Emul menu 113 PDF menu port interface card 20 port settingsPage Page XPS menu Index