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Lexmark 19Z0301, 110, W850DN manual Solving printing problems, Multiple‑language PDFs do not print

Models: 110 W850DN 19Z0301

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Troubleshooting

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2Remove the jam.

3Close Door F.

4Open Door G.

5Remove the jam.

6Close Door G.

Solving printing problems

Multiple‑language PDFs do not print

The documents contain unavailable fonts.

1Open the document you want to print in Adobe Acrobat.

2Click the printer icon. The Print dialog appears.

3Select Print as image.

4Click OK.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If the clock graphic and Ready do not appear, then turn the printer off and contact Customer Support.

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Lexmark 19Z0301, 110, W850DN manual Solving printing problems, Multiple‑language PDFs do not print, Select Print as image

Contents

W850 Users GuideDecember Contents Safety informationAdditional printer setup Setting the printer to detect the paper size loaded in a trayPaper and specialty media guidelines PrintingUnderstanding printer menus Maintaining the printerAdministrative support TroubleshootingFinding advanced networking and administrator information NoticesSafety information SAVE THESE INSTRUCTIONS Finding information about the printer Learning about theprinterThank you for choosing this printer Selecting a location for the printer In other countries and regions -See the printedPrinter configurations Basic modelDescription Configured modelUnderstanding the printer control panel Learning about the printer DescriptionBack button Returns the display to the previous screenUsing recycled paper and other office papers Adjusting Power SaverMinimizing your printersenvironmental impact Saving paper and tonerUsing the Embedded Web Server Using the printer control panel3 Click Timeouts Reducing printer noiseSubmitting changes appears RecyclingRecycling Lexmark products Available internal options Additional printer setupInstalling internal options Accessing the system board to install internal options 3 Printer memory card connector Installing a memory card2 Flash memory or firmware card connectors Additional printer setup 3 Open the memory card connector latches4 Align the notch on the memory card with the ridge on the connector 6 Reattach the system board coverMetal pins Installing a flash memory or firmware cardPlastic pins Installing an internal print server or port interface card Installing a printer hard disk 4 Attach the mounting plate to the hard disk with the screws Additional printer setup3 Attach the ribbon cable to the hard disk Replacing the access panel Installing hardware options Order of installationInstalling optional trays 1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays2 Tray 1 and Tray 2 500-sheet trays 3 Tray 5 2,000-sheet high capacity feederAttaching cables Verifying printer setup Printing a menu settings pageSetting up the printer software Printing a network setup pageInstalling the printer software In WindowsClick Update Now ‑ Ask Printer Updating available options in the printer driverFor Windows users For Macintosh usersSetting up wireless printing Preparing to set up the printer on a wireless networkInstalling the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printerIn Windows In Windows 7 or earlierReports Network Setup Page or Reports Network Setup Page Enter the printer informationIn Mac OS X version 10.5 or later System Preferences Network Wi‑FiConfigure the printer for wireless access Configure your computer to use the printer wirelesslySystem Preferences Print & Scan System Preferences Print & Fax In Mac OS X version 10.5 or laterInstalling the printer on an Ethernet network 2 Double‑click Printer Setup Utility or Print Center4 Click Default Browser tab More Printers In Mac OS X version4 Select Ethernet connection, and then click Continue For Macintosh usersIn Windows In Windows 7 or earlierb Double‑click Printer Setup Utility or Print Center d Click Default Browser tab More PrintersIn Mac OS X version 10.5 or later In Mac OS X version 10.4 or earlierIn Windows 7 or earlier For Windows usersIn Windows System Preferences Print & Scan System Preferences Print & Fax Setting up serial printingFor Macintosh users In Windows In Windows 7 or earlierh Click Continue Finish In WindowsAdditional printer setup g Print a test page to verify printer installationc Do either of the following d From the menu that appears, select PropertiesSetting the paper size and type Setting the printer to detect the paper size loaded in a trayLoadingpaperand specialty media Submitting Selection appears, followed by the Size Sensing menuConfiguring Universal paper settings Submitting Selection appears, followed by the Universal Setup menuSpecify a unit of measurement Specify the paper height and widthLoading the standard or optional 500‑sheet trays Submitting Selection appears, followed by the Universal Setup menuLong ‑edge orientation Short ‑edge orientationSubmitting Selection appears, followed by the Size Sensing menu Loading A5 or Statement paper sizesLoading B5 or Executive paper sizes Loading the 2000‑sheet high capacity feeder Submitting Selection appears, followed by the Size Sensing menu5 Insert the tray Loading paper and specialty media4 Load paper in the tray with the print side down Loading the 2,000-sheet dual input trays 5 Insert the tray Loading paper and specialty media4 Load paper in the tray with the print side up Loading the multipurpose feeder Paper Envelopes Transparencies Note Avoid scratching or touching the print sideLoad envelopes with the flap side up Loading paper and specialty mediaLoad only one size and type of paper at a time Submitting Change appears Resetting the Printer appearsLoading letter‑ or A4‑size paper in the short‑edge orientation Linking and unlinking trays Linking traysUnlinking trays Linking exit binsSubmitting selection appears Assigning a Custom Type x nameSubmitting selection appears, followed by Paper Menu 2 Click Settings Changing a Custom Type x name4 Click Custom Names 7 Click Custom TypesPaper characteristics WeightMoisture content Paper andspecialtymedia guidelinesFiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterheadSupported paper sizes, types, and weights Storing paperSupported paper sizes Basic input traysPaper and specialty media guidelines DimensionsPaper size Standard 500 ‑sheet trays Tray 1 Multipurpose feederOptional input trays DimensionsPaper size OptionalSupported paper types and weights DimensionsPaper and specialty media guidelines Paper sizePaper type StandardMultipurpose OptionalTips on using letterhead PrintingPrinting a document Printing on specialty mediaOrienting the paper for long‑ or short‑edge printing Paper traysSource or process Print sideMultipurpose tray Tips on using transparenciesHigh capacity feeder Tips on using envelopes Tips on using labelsHolding jobs in the printer Tips on using card stockPrinting confidential and other held jobs 2 Click Properties, Preferences, Options, or Setup Printing confidential and other held jobsFor Windows Users 3 Click Other Options, and then click Print and HoldPrinting from a mobile device For Macintosh usersPrinting from a flash drive Printing a directory list Printing information pagesPrinting a font sample list Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing the print quality test pagesFor Macintosh users Supported finishing featuresStandard bin Finisher Bin 2 finishing features Finisher BinFinisher Bin SizeAdjusting toner darkness 2 Click Settings 3 Click Print Settings 4 Click Quality MenuUnderstandingprintermenus Menus listDefault Source menu Paper menuPaper Size/Type menu Menu itemUnderstanding printer menus Menu itemDescription Tray x TypeUnderstanding printer menus Menu itemDescription MP Feeder TypeConfigure MP menu Menu itemDescription Menu itemSubstitute Size menu Paper Texture menuMenu item DescriptionUnderstanding printer menus Menu itemDescription Rough Envelope TextureDescription Paper Loading menuMenu item Universal Setup menu Custom Types menuMenu item DescriptionBin Setup menu Menu itemDescription Menu ItemReports menu Menu ItemDescription Menu itemNetwork/Ports menu Active NIC menuMenu item DescriptionStandard Network or Network x menus PCL SmartSwitchPS SmartSwitch NPA ModeNetwork Reports menu ReportsMenu item DescriptionNetwork Card menu TCP/IP menuPrint Setup Page Print NetWare SetupDescription IPv6 menuMenu item Wireless menu Network/Ports Network x Net x Setup WirelessMenu item DescriptionAppleTalk menu NetWare menuLexLink menu Standard USB menuMenu item DescriptionSMTP Setup menu Use the following menu to configure the SMTP serverUnderstanding printer menus Menu itemPrimary SMTP Gateway Menu itemDescription Security menu Miscellaneous menuConfidential Print menu Menu itemDisk Wiping menu Menu itemDescription Automatic WipingSecurity Audit Log menu Menu itemDescription Menu itemSettings menu General Settings menuSet Date/Time menu Menu itemRun Initial setup AlarmsTimeouts Understanding printer menusend ‑of ‑job message before canceling the remainder of the print job Understanding printer menusMenu item DescriptionSetup menu Menu itemDescription Menu itemUnderstanding printer menus Menu itemJob Waiting Print AreaUnderstanding printer menus Menu item Job AccountingResource Save Print All OrderFinishing menu Menu itemDescription Sides DuplexUnderstanding printer menus Menu itemDescription Separator SourceQuality menu Menu itemDescription Menu itemUtilities menu Menu itemDescription Menu itemXPS menu Menu itemDescription Menu itemPDF menu PostScript menuPCL Emul menu Menu itemDescription Understanding printer menusMenu item Specifies whether the printer automatically performs a line feed after a carriage Menu itemDescription HTML menu Menu itemDescription Menu itemImage menu Menu itemDescription Menu itemFlash Drive menu Understanding printer menusMenu item DescriptionDescription Understanding printer menusMenu item Help menu Menu itemDescription Menu itemDescription Understanding printer menusMenu item Cleaning the exterior of the printer Maintaining theprinterStoring supplies Conserving suppliesChecking the status of supplies Ordering suppliesChecking the status of supplies from the printer control panel Checking the status of supplies from a network computerOrdering staple cartridges Ordering a maintenance kitOrdering a photoconductor kit Replacing supplies Replacing the toner cartridgeMaintaining the printer 7 Close the front doorReplacing the photoconductor Place the photoconductor on a flat, clean surface Maintaining the printer3 Lower Side Door A 4 Pull the photoconductor out of the printer 5 Unpack the new photoconductorThe photoconductor clicks into place when correctly installed Maintaining the printer6 Align and insert the end of the photoconductor 7 Remove the tape from the top of the photoconductorMoving the printer Before moving the printerRemoving the optional trays 4 Remove the cable cover 5 Disconnect the optional drawer connector Maintaining the printerMoving the printer to another location Shipping the printerAdministrativesupport Finding advanced networking and administrator informationUsing the Embedded Web Server Checking the virtual displayChecking the device status 2 Click Device StatusRestoring the factory default settings Restoring Factory Defaults appearsTroubleshooting Solving basic problemsSolving basic printer problems CHECK THE NETWORK SETTINGSChange input src to Custom String Change input src to Custom Type NameChange input src to Custom Type Name load orientation Change input src to size load orientation Change input src to Custom String load orientationChange input src to size Change input src to type size Change input src to type size load orientationCheck input src guides Check input src orientation or guidesSome held jobs were not restored Close doorClose cover Close surface HInsert the hole punch box Load input src with Custom Type NameLoad input src with Custom String Load input src with sizeLoad Manual Feeder with Custom String Load Manual Feeder with sizeLoad Manual Feeder with type size Load staplesRestore Held Jobs? Remove paper from standard output binRemove paper from bin Remove paper from all bins35 Insufficient memory to support Resource Save feature 32 Cartridge part number unsupported by device34 Short paper 34 Incorrect media, check input src guides37 Insufficient memory, some held jobs will not be restored 37 Insufficient memory to collate job37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some held jobs were deleted50 PPDS font error 39 Complex page, some data may not have printed51 Defective flash detected 52 Not enough free space in flash memory for resources54 Serial option x error 54 Network x software error53 Unformatted flash detected 55 Unsupported option in slot56 Parallel port x disabled 56 Serial port x disabled56 Standard USB port disabled 56 Standard parallel port disabled57 Configuration change, some held jobs were not restored 58 Too many disks installed58 Too many flash options installed 61 Defective disk80 Routine maintenance needed 62 Disk full63 Unformatted disk 84 Insert photoconductor1565 Emulation error, load emulation option Clearing jams88.yy Replace cartridge 88 Replace cartridge to continueUnderstanding jam numbers and locations E A D B C F H G K J200-201 paper jams Jam numbers What to do202 paper jam 203, 230-231 paper jams 203 paper jam3 Pull the jam up 4 Close Door E 5 Close Door A Troubleshooting2 Open Door E by pushing the release latch and lowering the door 230 paper jam Troubleshooting1 Open Door D 2 Remove the jam 3 Close Door D5 Open Door E by pushing the release latch and lowering the door Troubleshooting4 Open Door A by pushing the release latch up and lowering the door 231 paper jam Troubleshooting6 Pull the jam up 7 Close Door E 8 Close Door A 1 Open Door D4 Open Door A by pushing the release latch up and lowering the door Troubleshooting2 Remove the jam 3 Close Door D 24x paper jam Jam in TrayJam in the optional tray Troubleshooting2 Remove the jam 3 Insert Tray 1 Pull the tray outClearing jam in Door A Troubleshooting2 Remove the jam 3 Insert the tray 1 Open Door A by pushing the release latch up and lowering the doorClearing jam in Door B Troubleshooting2 Pull the jam up and toward you 3 Close Door A241 paper jam Troubleshooting2 Pull the jam up and toward you 3 Close Door B 1 Open Door CTroubleshooting 2 Pull the jam up and toward youNote Make sure all paper fragments are removed 3 Close Door C 4 Open Tray 1, and then remove any crumpled paper from the tray280‑281 paper jams 250 paper jam280-282 paper jams Troubleshooting 2 Pull the jam up and toward you3 Close Door A 4 Open Door F 5 Remove the jam 6 Close Door F283 paper jam 283, 289 staple jams282 paper jam 289 staple error Troubleshooting2 Remove the jam 3 Close Door H 1 Open Door G6 Press down on the staple guard until it snaps securely into place Troubleshooting3 Firmly pull the colored tab to remove the staple cartridge 28x paper jam 284 paper jamTroubleshooting 4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H8 Remove the jam 9 Close Door H285-286 paper jams 287-288 paper jamsTroubleshooting 1 Lift Door H 2 Remove the jam 3 Close Door HSolving printing problems Multiple‑language PDFs do not printPrinter control panel display is blank or displays only diamonds 3 Select Print as imageError message about reading USB drive appears MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLEDMAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLECHANGE THE PAGE PROTECT SETTING TO OFF CHECK THE PAPER TYPE SETTINGConfidential and other held jobs do not print Job takes longer than expected to printMAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGSIncorrect characters print Tray linking does not workSolving option problems Option does not operate correctly or quits after it is installedRESET THE PRINTER MAKE SURE THE OPTION IS INSTALLEDSolving 2,000-sheet drawer problems MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLYPaper trays MAKE SURE THE PAPER IS LOADED CORRECTLYInternal Solutions Port MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLYMemory card Flash memory cardSolving paper feed problems Paper frequently jamsPaper jam message remains after jam is cleared Page that jammed does not reprint after you clear the jamSolving print quality problems Isolating print quality problemsBlank pages PACKING MATERIAL MAY BE ON THE TONER CARTRIDGECHECK THE PAPER SIZE SETTING ABCDE ABCDE ABCDEClipped images Ghost imagesCHECK THE TONER DARKNESS SETTING Gray backgroundIncorrect margins CHECK THE PAPER SIZE SETTINGPaper curl Print irregularitiesTHE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY CHECK THE PAPER TYPE SETTINGCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS ABC DEFPrint is too dark THE FUSER MAY BE WORN OR DEFECTIVEPrint is too light THE TONER IS LOWCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS CHECK THE PAPER TYPE SETTINGRepeating defects Skewed printSolid black or white streaks appear on transparencies or paper ENSURE THAT THE FILL PATTERN IS CORRECTStreaked horizontal lines CHECK THE PAPER TYPETHE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER THE TONER IS SMEAREDStreaked vertical lines Toner fog or background shading appears on the pageTHERE IS TONER IN THE PAPER PATH THE TONER CARTRIDGE IS DEFECTIVECHECK THE PAPER TEXTURE SETTING Toner rubs offTHE CHARGE ROLLS MAY BE DEFECTIVE CHECK THE PAPER TYPE SETTINGToner specks Transparency print quality is poorUneven print density CHECK THE TRANSPARENCIESContacting customer support Tech LibraryE-mail Live chatNotices Product informationEdition notice 2012 Lexmark International, Inc All rights reservedGOVERNMENT END USERS TrademarksNoise emission levels 1-meter average sound pressure, dBATemperature information Waste from Electrical and Electronic Equipment WEEE directiveProduct disposal ENERGY STAR Laser noticePower consumption Product power consumptionLaser advisory label Power consumption WattsPower Saver Off modeEuropean Community EC directives conformity Industry Canada compliance statementRegulatory notices for wireless products CCC EMC notice BSMI EMC noticeExposure to radio frequency radiation Notice to users in BrazilTaiwan NCC RF notice statement India emissions notice Industry Canada CanadaNotice to users in the European Union Ελληνική STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS Limited warrantyLimited warranty service LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERSExtent of limited warranty Limitation of liabilityPatent acknowledgment Additional rightsIndex NumericsPage Page paper feed troubleshooting message remains after jam is cleared supported by printer 63 where to loadpaper weights supported by printer PCL Emul menu 113 PDF menu port interface card 20 port settingsPage Page Index XPS menu