Users Guide
December
W850
Setting the printer to detect the paper size loaded in a tray
Contents
Safety information
Additional printer setup
Maintaining the printer
Paper and specialty media guidelines
Printing
Understanding printer menus
Notices
Administrative support
Troubleshooting
Finding advanced networking and administrator information
Safety information
SAVE THESE INSTRUCTIONS
Learning about theprinter
Thank you for choosing this printer
Finding information about the printer
In other countries and regions -See the printed
Selecting a location for the printer
Basic model
Printer configurations
Configured model
Understanding the printer control panel
Description
Returns the display to the previous screen
Learning about the printer
Description
Back button
Saving paper and toner
Using recycled paper and other office papers
Adjusting Power Saver
Minimizing your printersenvironmental impact
Reducing printer noise
Using the Embedded Web Server
Using the printer control panel
3 Click Timeouts
Recycling
Recycling Lexmark products
Submitting changes appears
Additional printer setup
Installing internal options
Available internal options
Accessing the system board to install internal options
Installing a memory card
2 Flash memory or firmware card connectors
3 Printer memory card connector
6 Reattach the system board cover
Additional printer setup
3 Open the memory card connector latches
4 Align the notch on the memory card with the ridge on the connector
Installing a flash memory or firmware card
Plastic pins
Metal pins
Installing an internal print server or port interface card
Installing a printer hard disk
Additional printer setup
3 Attach the ribbon cable to the hard disk
4 Attach the mounting plate to the hard disk with the screws
Replacing the access panel
Order of installation
Installing hardware options
3 Tray 5 2,000-sheet high capacity feeder
Installing optional trays
1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays
2 Tray 1 and Tray 2 500-sheet trays
Attaching cables
Printing a menu settings page
Verifying printer setup
In Windows
Setting up the printer software
Printing a network setup page
Installing the printer software
For Macintosh users
Click Update Now ‑ Ask Printer
Updating available options in the printer driver
For Windows users
Preparing to set up the printer on a wireless network
Setting up wireless printing
Installing the printer on a wireless network Windows
In Windows 7 or earlier
Installing the printer on a wireless network Macintosh
Prepare to configure the printer
In Windows
System Preferences Network Wi‑Fi
Reports Network Setup Page or Reports Network Setup Page
Enter the printer information
In Mac OS X version 10.5 or later
In Mac OS X version 10.5 or later
Configure the printer for wireless access
Configure your computer to use the printer wirelessly
System Preferences Print & Scan System Preferences Print & Fax
In Mac OS X version
Installing the printer on an Ethernet network
2 Double‑click Printer Setup Utility or Print Center
4 Click Default Browser tab More Printers
In Windows 7 or earlier
4 Select Ethernet connection, and then click Continue
For Macintosh users
In Windows
In Mac OS X version 10.4 or earlier
b Double‑click Printer Setup Utility or Print Center
d Click Default Browser tab More Printers
In Mac OS X version 10.5 or later
For Windows users
In Windows
In Windows 7 or earlier
Setting up serial printing
For Macintosh users
System Preferences Print & Scan System Preferences Print & Fax
In Windows
In Windows
In Windows 7 or earlier
h Click Continue Finish
d From the menu that appears, select Properties
Additional printer setup
g Print a test page to verify printer installation
c Do either of the following
Submitting Selection appears, followed by the Size Sensing menu
Setting the paper size and type
Setting the printer to detect the paper size loaded in a tray
Loadingpaperand specialty media
Specify the paper height and width
Configuring Universal paper settings
Submitting Selection appears, followed by the Universal Setup menu
Specify a unit of measurement
Submitting Selection appears, followed by the Universal Setup menu
Loading the standard or optional 500‑sheet trays
Short ‑edge orientation
Long ‑edge orientation
Loading A5 or Statement paper sizes
Loading B5 or Executive paper sizes
Submitting Selection appears, followed by the Size Sensing menu
Submitting Selection appears, followed by the Size Sensing menu
Loading the 2000‑sheet high capacity feeder
Loading paper and specialty media
4 Load paper in the tray with the print side down
5 Insert the tray
Loading the 2,000-sheet dual input trays
Loading paper and specialty media
4 Load paper in the tray with the print side up
5 Insert the tray
Loading the multipurpose feeder
Note Avoid scratching or touching the print side
Paper Envelopes Transparencies
Loading paper and specialty media
Load only one size and type of paper at a time
Load envelopes with the flap side up
Resetting the Printer appears
Loading letter‑ or A4‑size paper in the short‑edge orientation
Submitting Change appears
Linking exit bins
Linking and unlinking trays
Linking trays
Unlinking trays
Assigning a Custom Type x name
Submitting selection appears, followed by Paper Menu
Submitting selection appears
7 Click Custom Types
2 Click Settings
Changing a Custom Type x name
4 Click Custom Names
Paper andspecialtymedia guidelines
Paper characteristics
Weight
Moisture content
Selecting preprinted forms and letterhead
Fiber content
Unacceptable paper
Selecting paper
Basic input trays
Supported paper sizes, types, and weights
Storing paper
Supported paper sizes
Standard 500 ‑sheet trays Tray 1 Multipurpose feeder
Paper and specialty media guidelines
Dimensions
Paper size
Optional
Optional input trays
Dimensions
Paper size
Paper size
Supported paper types and weights
Dimensions
Paper and specialty media guidelines
Optional
Paper type
Standard
Multipurpose
Printing on specialty media
Tips on using letterhead
Printing
Printing a document
Print side
Orienting the paper for long‑ or short‑edge printing
Paper trays
Source or process
Tips on using transparencies
High capacity feeder
Multipurpose tray
Tips on using labels
Tips on using envelopes
Tips on using card stock
Printing confidential and other held jobs
Holding jobs in the printer
3 Click Other Options, and then click Print and Hold
2 Click Properties, Preferences, Options, or Setup
Printing confidential and other held jobs
For Windows Users
For Macintosh users
Printing from a mobile device
Printing from a flash drive
Printing information pages
Printing a font sample list
Printing a directory list
Printing the print quality test pages
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
Supported finishing features
Standard bin
For Macintosh users
Size
Finisher Bin 2 finishing features
Finisher Bin
Finisher Bin
2 Click Settings 3 Click Print Settings 4 Click Quality Menu
Adjusting toner darkness
Menus list
Understandingprintermenus
Menu item
Default Source menu
Paper menu
Paper Size/Type menu
Tray x Type
Understanding printer menus
Menu item
Description
MP Feeder Type
Understanding printer menus
Menu item
Description
Menu item
Configure MP menu
Menu item
Description
Description
Substitute Size menu
Paper Texture menu
Menu item
Rough Envelope Texture
Understanding printer menus
Menu item
Description
Paper Loading menu
Menu item
Description
Description
Universal Setup menu
Custom Types menu
Menu item
Menu Item
Bin Setup menu
Menu item
Description
Menu item
Reports menu
Menu Item
Description
Description
Network/Ports menu
Active NIC menu
Menu item
NPA Mode
Standard Network or Network x menus
PCL SmartSwitch
PS SmartSwitch
Description
Network Reports menu
Reports
Menu item
Print NetWare Setup
Network Card menu
TCP/IP menu
Print Setup Page
IPv6 menu
Menu item
Description
Description
Wireless menu
Network/Ports Network x Net x Setup Wireless
Menu item
NetWare menu
AppleTalk menu
Description
LexLink menu
Standard USB menu
Menu item
Menu item
SMTP Setup menu
Use the following menu to configure the SMTP server
Understanding printer menus
Menu item
Description
Primary SMTP Gateway
Menu item
Security menu
Miscellaneous menu
Confidential Print menu
Automatic Wiping
Disk Wiping menu
Menu item
Description
Menu item
Security Audit Log menu
Menu item
Description
Menu item
Settings menu
General Settings menu
Set Date/Time menu
Understanding printer menus
Run Initial setup
Alarms
Timeouts
Description
end ‑of ‑job message before canceling the remainder of the print job
Understanding printer menus
Menu item
Menu item
Setup menu
Menu item
Description
Print Area
Understanding printer menus
Menu item
Job Waiting
Print All Order
Understanding printer menus
Menu item Job Accounting
Resource Save
Sides Duplex
Finishing menu
Menu item
Description
Separator Source
Understanding printer menus
Menu item
Description
Menu item
Quality menu
Menu item
Description
Menu item
Utilities menu
Menu item
Description
Menu item
XPS menu
Menu item
Description
Menu item
PDF menu
PostScript menu
PCL Emul menu
Understanding printer menus
Menu item
Description
Menu item
Description
Specifies whether the printer automatically performs a line feed after a carriage
Menu item
HTML menu
Menu item
Description
Menu item
Image menu
Menu item
Description
Description
Flash Drive menu
Understanding printer menus
Menu item
Understanding printer menus
Menu item
Description
Menu item
Help menu
Menu item
Description
Understanding printer menus
Menu item
Description
Conserving supplies
Cleaning the exterior of the printer
Maintaining theprinter
Storing supplies
Checking the status of supplies from a network computer
Checking the status of supplies
Ordering supplies
Checking the status of supplies from the printer control panel
Ordering a maintenance kit
Ordering a photoconductor kit
Ordering staple cartridges
Replacing the toner cartridge
Replacing supplies
7 Close the front door
Maintaining the printer
Replacing the photoconductor
5 Unpack the new photoconductor
Place the photoconductor on a flat, clean surface
Maintaining the printer
3 Lower Side Door A 4 Pull the photoconductor out of the printer
7 Remove the tape from the top of the photoconductor
The photoconductor clicks into place when correctly installed
Maintaining the printer
6 Align and insert the end of the photoconductor
Before moving the printer
Moving the printer
Removing the optional trays
Maintaining the printer
4 Remove the cable cover 5 Disconnect the optional drawer connector
Shipping the printer
Moving the printer to another location
Checking the virtual display
Administrativesupport
Finding advanced networking and administrator information
Using the Embedded Web Server
2 Click Device Status
Checking the device status
Restoring Factory Defaults appears
Restoring the factory default settings
CHECK THE NETWORK SETTINGS
Troubleshooting
Solving basic problems
Solving basic printer problems
Change input src to Custom Type Name
Change input src to Custom Type Name load orientation
Change input src to Custom String
Change input src to Custom String load orientation
Change input src to size
Change input src to size load orientation
Check input src orientation or guides
Change input src to type size
Change input src to type size load orientation
Check input src guides
Close surface H
Some held jobs were not restored
Close door
Close cover
Load input src with size
Insert the hole punch box
Load input src with Custom Type Name
Load input src with Custom String
Load staples
Load Manual Feeder with Custom String
Load Manual Feeder with size
Load Manual Feeder with type size
Remove paper from all bins
Restore Held Jobs?
Remove paper from standard output bin
Remove paper from bin
34 Incorrect media, check input src guides
35 Insufficient memory to support Resource Save feature
32 Cartridge part number unsupported by device
34 Short paper
37 Insufficient memory, some held jobs were deleted
37 Insufficient memory, some held jobs will not be restored
37 Insufficient memory to collate job
37 Insufficient memory for Flash Memory Defragment operation
52 Not enough free space in flash memory for resources
50 PPDS font error
39 Complex page, some data may not have printed
51 Defective flash detected
55 Unsupported option in slot
54 Serial option x error
54 Network x software error
53 Unformatted flash detected
56 Standard parallel port disabled
56 Parallel port x disabled
56 Serial port x disabled
56 Standard USB port disabled
61 Defective disk
57 Configuration change, some held jobs were not restored
58 Too many disks installed
58 Too many flash options installed
84 Insert photoconductor
80 Routine maintenance needed
62 Disk full
63 Unformatted disk
88 Replace cartridge to continue
1565 Emulation error, load emulation option
Clearing jams
88.yy Replace cartridge
E A D B C F H G K J
Understanding jam numbers and locations
Jam numbers What to do
200-201 paper jams
202 paper jam
203 paper jam
203, 230-231 paper jams
Troubleshooting
2 Open Door E by pushing the release latch and lowering the door
3 Pull the jam up 4 Close Door E 5 Close Door A
3 Close Door D
230 paper jam
Troubleshooting
1 Open Door D 2 Remove the jam
Troubleshooting
4 Open Door A by pushing the release latch up and lowering the door
5 Open Door E by pushing the release latch and lowering the door
1 Open Door D
231 paper jam
Troubleshooting
6 Pull the jam up 7 Close Door E 8 Close Door A
Troubleshooting
2 Remove the jam 3 Close Door D
4 Open Door A by pushing the release latch up and lowering the door
Jam in Tray
24x paper jam
1 Pull the tray out
Jam in the optional tray
Troubleshooting
2 Remove the jam 3 Insert Tray
1 Open Door A by pushing the release latch up and lowering the door
Clearing jam in Door A
Troubleshooting
2 Remove the jam 3 Insert the tray
3 Close Door A
Clearing jam in Door B
Troubleshooting
2 Pull the jam up and toward you
1 Open Door C
241 paper jam
Troubleshooting
2 Pull the jam up and toward you 3 Close Door B
4 Open Tray 1, and then remove any crumpled paper from the tray
Troubleshooting
2 Pull the jam up and toward you
Note Make sure all paper fragments are removed 3 Close Door C
250 paper jam
280-282 paper jams
280‑281 paper jams
6 Close Door F
Troubleshooting
2 Pull the jam up and toward you
3 Close Door A 4 Open Door F 5 Remove the jam
283, 289 staple jams
282 paper jam
283 paper jam
1 Open Door G
289 staple error
Troubleshooting
2 Remove the jam 3 Close Door H
Troubleshooting
3 Firmly pull the colored tab to remove the staple cartridge
6 Press down on the staple guard until it snaps securely into place
284 paper jam
28x paper jam
9 Close Door H
Troubleshooting
4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H
8 Remove the jam
1 Lift Door H 2 Remove the jam 3 Close Door H
285-286 paper jams
287-288 paper jams
Troubleshooting
3 Select Print as image
Solving printing problems
Multiple‑language PDFs do not print
Printer control panel display is blank or displays only diamonds
MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
Error message about reading USB drive appears
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
Job takes longer than expected to print
CHANGE THE PAGE PROTECT SETTING TO OFF
CHECK THE PAPER TYPE SETTING
Confidential and other held jobs do not print
Tray linking does not work
MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS
Incorrect characters print
MAKE SURE THE OPTION IS INSTALLED
Solving option problems
Option does not operate correctly or quits after it is installed
RESET THE PRINTER
MAKE SURE THE PAPER IS LOADED CORRECTLY
Solving 2,000-sheet drawer problems
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
Paper trays
Flash memory card
Internal Solutions Port
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
Memory card
Page that jammed does not reprint after you clear the jam
Solving paper feed problems
Paper frequently jams
Paper jam message remains after jam is cleared
PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
Solving print quality problems
Isolating print quality problems
Blank pages
Ghost images
CHECK THE PAPER SIZE SETTING
ABCDE ABCDE ABCDE
Clipped images
CHECK THE PAPER SIZE SETTING
CHECK THE TONER DARKNESS SETTING
Gray background
Incorrect margins
CHECK THE PAPER TYPE SETTING
Paper curl
Print irregularities
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
THE FUSER MAY BE WORN OR DEFECTIVE
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
ABC DEF
Print is too dark
CHECK THE PAPER TYPE SETTING
Print is too light
THE TONER IS LOW
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
ENSURE THAT THE FILL PATTERN IS CORRECT
Repeating defects
Skewed print
Solid black or white streaks appear on transparencies or paper
THE TONER IS SMEARED
Streaked horizontal lines
CHECK THE PAPER TYPE
THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
THE TONER CARTRIDGE IS DEFECTIVE
Streaked vertical lines
Toner fog or background shading appears on the page
THERE IS TONER IN THE PAPER PATH
CHECK THE PAPER TYPE SETTING
CHECK THE PAPER TEXTURE SETTING
Toner rubs off
THE CHARGE ROLLS MAY BE DEFECTIVE
CHECK THE TRANSPARENCIES
Toner specks
Transparency print quality is poor
Uneven print density
Live chat
Contacting customer support
Tech Library
E-mail
2012 Lexmark International, Inc All rights reserved
Notices
Product information
Edition notice
Trademarks
GOVERNMENT END USERS
1-meter average sound pressure, dBA
Noise emission levels
ENERGY STAR Laser notice
Temperature information
Waste from Electrical and Electronic Equipment WEEE directive
Product disposal
Power consumption Watts
Power consumption
Product power consumption
Laser advisory label
Industry Canada compliance statement
Power Saver
Off mode
European Community EC directives conformity
Notice to users in Brazil
Regulatory notices for wireless products
CCC EMC notice BSMI EMC notice
Exposure to radio frequency radiation
Industry Canada Canada
Taiwan NCC RF notice statement India emissions notice
Notice to users in the European Union
Ελληνική
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS
Limited warranty
Limited warranty service
Limitation of liability
Extent of limited warranty
Additional rights
Patent acknowledgment
Numerics
Index
Page
Page
port interface card 20 port settings
paper feed troubleshooting message remains after jam is cleared
supported by printer 63 where to load
paper weights supported by printer PCL Emul menu 113 PDF menu
Page
Page
XPS menu
Index