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Lexmark 110, W850DN Troubleshooting, Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H

Models: 110 W850DN 19Z0301

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Troubleshooting

174

4Open Door G.

5Remove the jam.

6Close Door G.

7Lift Door H.

8Remove the jam.

9Close Door H.

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Image 174

Lexmark 110, W850DN, 19Z0301 manual Troubleshooting, Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H, Close Door H

Contents

Users Guide DecemberW850 Additional printer setup ContentsSafety information Setting the printer to detect the paper size loaded in a trayUnderstanding printer menus Paper and specialty media guidelinesPrinting Maintaining the printerFinding advanced networking and administrator information Administrative supportTroubleshooting NoticesSafety information SAVE THESE INSTRUCTIONS Learning about theprinter Thank you for choosing this printerFinding information about the printer Selecting a location for the printer In other countries and regions -See the printedPrinter configurations Basic modelConfigured model Understanding the printer control panelDescription Back button Learning about the printerDescription Returns the display to the previous screenMinimizing your printersenvironmental impact Using recycled paper and other office papersAdjusting Power Saver Saving paper and toner3 Click Timeouts Using the Embedded Web ServerUsing the printer control panel Reducing printer noiseRecycling Recycling Lexmark productsSubmitting changes appears Additional printer setup Installing internal optionsAvailable internal options Accessing the system board to install internal options Installing a memory card 2 Flash memory or firmware card connectors3 Printer memory card connector 4 Align the notch on the memory card with the ridge on the connector Additional printer setup3 Open the memory card connector latches 6 Reattach the system board coverInstalling a flash memory or firmware card Plastic pinsMetal pins Installing an internal print server or port interface card Installing a printer hard disk Additional printer setup 3 Attach the ribbon cable to the hard disk4 Attach the mounting plate to the hard disk with the screws Replacing the access panel Installing hardware options Order of installation2 Tray 1 and Tray 2 500-sheet trays Installing optional trays1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays 3 Tray 5 2,000-sheet high capacity feederAttaching cables Verifying printer setup Printing a menu settings pageInstalling the printer software Setting up the printer softwarePrinting a network setup page In WindowsFor Windows users Click Update Now ‑ Ask PrinterUpdating available options in the printer driver For Macintosh usersSetting up wireless printing Preparing to set up the printer on a wireless networkInstalling the printer on a wireless network Windows In Windows Installing the printer on a wireless network MacintoshPrepare to configure the printer In Windows 7 or earlierIn Mac OS X version 10.5 or later Reports Network Setup Page or Reports Network Setup PageEnter the printer information System Preferences Network Wi‑FiSystem Preferences Print & Scan System Preferences Print & Fax Configure the printer for wireless accessConfigure your computer to use the printer wirelessly In Mac OS X version 10.5 or later4 Click Default Browser tab More Printers Installing the printer on an Ethernet network2 Double‑click Printer Setup Utility or Print Center In Mac OS X versionIn Windows 4 Select Ethernet connection, and then click ContinueFor Macintosh users In Windows 7 or earlierIn Mac OS X version 10.5 or later b Double‑click Printer Setup Utility or Print Centerd Click Default Browser tab More Printers In Mac OS X version 10.4 or earlierFor Windows users In WindowsIn Windows 7 or earlier Setting up serial printing For Macintosh usersSystem Preferences Print & Scan System Preferences Print & Fax h Click Continue Finish In WindowsIn Windows 7 or earlier In Windowsc Do either of the following Additional printer setupg Print a test page to verify printer installation d From the menu that appears, select PropertiesLoadingpaperand specialty media Setting the paper size and typeSetting the printer to detect the paper size loaded in a tray Submitting Selection appears, followed by the Size Sensing menuSpecify a unit of measurement Configuring Universal paper settingsSubmitting Selection appears, followed by the Universal Setup menu Specify the paper height and widthLoading the standard or optional 500‑sheet trays Submitting Selection appears, followed by the Universal Setup menuLong ‑edge orientation Short ‑edge orientationLoading A5 or Statement paper sizes Loading B5 or Executive paper sizesSubmitting Selection appears, followed by the Size Sensing menu Loading the 2000‑sheet high capacity feeder Submitting Selection appears, followed by the Size Sensing menuLoading paper and specialty media 4 Load paper in the tray with the print side down5 Insert the tray Loading the 2,000-sheet dual input trays Loading paper and specialty media 4 Load paper in the tray with the print side up5 Insert the tray Loading the multipurpose feeder Paper Envelopes Transparencies Note Avoid scratching or touching the print sideLoading paper and specialty media Load only one size and type of paper at a timeLoad envelopes with the flap side up Resetting the Printer appears Loading letter‑ or A4‑size paper in the short‑edge orientationSubmitting Change appears Unlinking trays Linking and unlinking traysLinking trays Linking exit binsAssigning a Custom Type x name Submitting selection appears, followed by Paper MenuSubmitting selection appears 4 Click Custom Names 2 Click SettingsChanging a Custom Type x name 7 Click Custom TypesMoisture content Paper characteristicsWeight Paper andspecialtymedia guidelinesSelecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterheadSupported paper sizes Supported paper sizes, types, and weightsStoring paper Basic input traysPaper size Paper and specialty media guidelinesDimensions Standard 500 ‑sheet trays Tray 1 Multipurpose feederPaper size Optional input traysDimensions OptionalPaper and specialty media guidelines Supported paper types and weightsDimensions Paper sizeMultipurpose Paper typeStandard OptionalPrinting a document Tips on using letterheadPrinting Printing on specialty mediaSource or process Orienting the paper for long‑ or short‑edge printingPaper trays Print sideTips on using transparencies High capacity feederMultipurpose tray Tips on using envelopes Tips on using labelsTips on using card stock Printing confidential and other held jobsHolding jobs in the printer For Windows Users 2 Click Properties, Preferences, Options, or SetupPrinting confidential and other held jobs 3 Click Other Options, and then click Print and HoldPrinting from a mobile device For Macintosh usersPrinting from a flash drive Printing information pages Printing a font sample listPrinting a directory list Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Printing the print quality test pagesSupported finishing features Standard binFor Macintosh users Finisher Bin Finisher Bin 2 finishing featuresFinisher Bin SizeAdjusting toner darkness 2 Click Settings 3 Click Print Settings 4 Click Quality MenuUnderstandingprintermenus Menus listPaper Size/Type menu Default Source menuPaper menu Menu itemDescription Understanding printer menusMenu item Tray x TypeDescription Understanding printer menusMenu item MP Feeder TypeDescription Configure MP menuMenu item Menu itemMenu item Substitute Size menuPaper Texture menu DescriptionDescription Understanding printer menusMenu item Rough Envelope TexturePaper Loading menu Menu itemDescription Menu item Universal Setup menuCustom Types menu DescriptionDescription Bin Setup menuMenu item Menu ItemDescription Reports menuMenu Item Menu itemMenu item Network/Ports menuActive NIC menu DescriptionPS SmartSwitch Standard Network or Network x menusPCL SmartSwitch NPA ModeMenu item Network Reports menuReports DescriptionPrint Setup Page Network Card menuTCP/IP menu Print NetWare SetupIPv6 menu Menu itemDescription Menu item Wireless menuNetwork/Ports Network x Net x Setup Wireless DescriptionAppleTalk menu NetWare menuMenu item LexLink menuStandard USB menu DescriptionUnderstanding printer menus SMTP Setup menuUse the following menu to configure the SMTP server Menu itemMenu item DescriptionPrimary SMTP Gateway Confidential Print menu Security menuMiscellaneous menu Menu itemDescription Disk Wiping menuMenu item Automatic WipingDescription Security Audit Log menuMenu item Menu itemSet Date/Time menu Settings menuGeneral Settings menu Menu itemTimeouts Run Initial setupAlarms Understanding printer menusMenu item end ‑of ‑job message before canceling the remainder of the print jobUnderstanding printer menus DescriptionDescription Setup menuMenu item Menu itemJob Waiting Understanding printer menusMenu item Print AreaResource Save Understanding printer menusMenu item Job Accounting Print All OrderDescription Finishing menuMenu item Sides DuplexDescription Understanding printer menusMenu item Separator SourceDescription Quality menuMenu item Menu itemDescription Utilities menuMenu item Menu itemDescription XPS menuMenu item Menu itemPCL Emul menu PDF menuPostScript menu Menu itemUnderstanding printer menus Menu itemDescription Menu item DescriptionSpecifies whether the printer automatically performs a line feed after a carriage Description HTML menuMenu item Menu itemDescription Image menuMenu item Menu itemMenu item Flash Drive menuUnderstanding printer menus DescriptionUnderstanding printer menus Menu itemDescription Description Help menuMenu item Menu itemUnderstanding printer menus Menu itemDescription Storing supplies Cleaning the exterior of the printerMaintaining theprinter Conserving suppliesChecking the status of supplies from the printer control panel Checking the status of suppliesOrdering supplies Checking the status of supplies from a network computerOrdering a maintenance kit Ordering a photoconductor kitOrdering staple cartridges Replacing supplies Replacing the toner cartridgeMaintaining the printer 7 Close the front doorReplacing the photoconductor 3 Lower Side Door A 4 Pull the photoconductor out of the printer Place the photoconductor on a flat, clean surfaceMaintaining the printer 5 Unpack the new photoconductor6 Align and insert the end of the photoconductor The photoconductor clicks into place when correctly installedMaintaining the printer 7 Remove the tape from the top of the photoconductorMoving the printer Before moving the printerRemoving the optional trays 4 Remove the cable cover 5 Disconnect the optional drawer connector Maintaining the printerMoving the printer to another location Shipping the printerUsing the Embedded Web Server AdministrativesupportFinding advanced networking and administrator information Checking the virtual displayChecking the device status 2 Click Device StatusRestoring the factory default settings Restoring Factory Defaults appearsSolving basic printer problems TroubleshootingSolving basic problems CHECK THE NETWORK SETTINGSChange input src to Custom Type Name Change input src to Custom Type Name load orientationChange input src to Custom String Change input src to Custom String load orientation Change input src to sizeChange input src to size load orientation Check input src guides Change input src to type sizeChange input src to type size load orientation Check input src orientation or guidesClose cover Some held jobs were not restoredClose door Close surface HLoad input src with Custom String Insert the hole punch boxLoad input src with Custom Type Name Load input src with sizeLoad Manual Feeder with type size Load Manual Feeder with Custom StringLoad Manual Feeder with size Load staplesRemove paper from bin Restore Held Jobs?Remove paper from standard output bin Remove paper from all bins34 Short paper 35 Insufficient memory to support Resource Save feature32 Cartridge part number unsupported by device 34 Incorrect media, check input src guides37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some held jobs will not be restored37 Insufficient memory to collate job 37 Insufficient memory, some held jobs were deleted51 Defective flash detected 50 PPDS font error39 Complex page, some data may not have printed 52 Not enough free space in flash memory for resources53 Unformatted flash detected 54 Serial option x error54 Network x software error 55 Unsupported option in slot56 Standard USB port disabled 56 Parallel port x disabled56 Serial port x disabled 56 Standard parallel port disabled58 Too many flash options installed 57 Configuration change, some held jobs were not restored58 Too many disks installed 61 Defective disk63 Unformatted disk 80 Routine maintenance needed62 Disk full 84 Insert photoconductor88.yy Replace cartridge 1565 Emulation error, load emulation optionClearing jams 88 Replace cartridge to continueUnderstanding jam numbers and locations E A D B C F H G K J200-201 paper jams Jam numbers What to do202 paper jam 203, 230-231 paper jams 203 paper jamTroubleshooting 2 Open Door E by pushing the release latch and lowering the door3 Pull the jam up 4 Close Door E 5 Close Door A 1 Open Door D 2 Remove the jam 230 paper jamTroubleshooting 3 Close Door DTroubleshooting 4 Open Door A by pushing the release latch up and lowering the door5 Open Door E by pushing the release latch and lowering the door 6 Pull the jam up 7 Close Door E 8 Close Door A 231 paper jamTroubleshooting 1 Open Door DTroubleshooting 2 Remove the jam 3 Close Door D4 Open Door A by pushing the release latch up and lowering the door 24x paper jam Jam in Tray2 Remove the jam 3 Insert Tray Jam in the optional trayTroubleshooting 1 Pull the tray out2 Remove the jam 3 Insert the tray Clearing jam in Door ATroubleshooting 1 Open Door A by pushing the release latch up and lowering the door2 Pull the jam up and toward you Clearing jam in Door BTroubleshooting 3 Close Door A2 Pull the jam up and toward you 3 Close Door B 241 paper jamTroubleshooting 1 Open Door CNote Make sure all paper fragments are removed 3 Close Door C Troubleshooting2 Pull the jam up and toward you 4 Open Tray 1, and then remove any crumpled paper from the tray250 paper jam 280-282 paper jams280‑281 paper jams 3 Close Door A 4 Open Door F 5 Remove the jam Troubleshooting2 Pull the jam up and toward you 6 Close Door F283, 289 staple jams 282 paper jam283 paper jam 2 Remove the jam 3 Close Door H 289 staple errorTroubleshooting 1 Open Door GTroubleshooting 3 Firmly pull the colored tab to remove the staple cartridge6 Press down on the staple guard until it snaps securely into place 28x paper jam 284 paper jam8 Remove the jam Troubleshooting4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H 9 Close Door HTroubleshooting 285-286 paper jams287-288 paper jams 1 Lift Door H 2 Remove the jam 3 Close Door HPrinter control panel display is blank or displays only diamonds Solving printing problemsMultiple‑language PDFs do not print 3 Select Print as imageMAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING Error message about reading USB drive appearsMAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLEConfidential and other held jobs do not print CHANGE THE PAGE PROTECT SETTING TO OFFCHECK THE PAPER TYPE SETTING Job takes longer than expected to printIncorrect characters print MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODEUSE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS Tray linking does not workRESET THE PRINTER Solving option problemsOption does not operate correctly or quits after it is installed MAKE SURE THE OPTION IS INSTALLEDPaper trays Solving 2,000-sheet drawer problemsMAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY MAKE SURE THE PAPER IS LOADED CORRECTLYMemory card Internal Solutions PortMAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY Flash memory cardPaper jam message remains after jam is cleared Solving paper feed problemsPaper frequently jams Page that jammed does not reprint after you clear the jamBlank pages Solving print quality problemsIsolating print quality problems PACKING MATERIAL MAY BE ON THE TONER CARTRIDGEClipped images CHECK THE PAPER SIZE SETTINGABCDE ABCDE ABCDE Ghost imagesIncorrect margins CHECK THE TONER DARKNESS SETTINGGray background CHECK THE PAPER SIZE SETTINGTHE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY Paper curlPrint irregularities CHECK THE PAPER TYPE SETTINGPrint is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGSABC DEF THE FUSER MAY BE WORN OR DEFECTIVECHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS Print is too lightTHE TONER IS LOW CHECK THE PAPER TYPE SETTINGSolid black or white streaks appear on transparencies or paper Repeating defectsSkewed print ENSURE THAT THE FILL PATTERN IS CORRECTTHE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Streaked horizontal linesCHECK THE PAPER TYPE THE TONER IS SMEAREDTHERE IS TONER IN THE PAPER PATH Streaked vertical linesToner fog or background shading appears on the page THE TONER CARTRIDGE IS DEFECTIVETHE CHARGE ROLLS MAY BE DEFECTIVE CHECK THE PAPER TEXTURE SETTINGToner rubs off CHECK THE PAPER TYPE SETTINGUneven print density Toner specksTransparency print quality is poor CHECK THE TRANSPARENCIESE-mail Contacting customer supportTech Library Live chatEdition notice NoticesProduct information 2012 Lexmark International, Inc All rights reservedGOVERNMENT END USERS TrademarksNoise emission levels 1-meter average sound pressure, dBAProduct disposal Temperature informationWaste from Electrical and Electronic Equipment WEEE directive ENERGY STAR Laser noticeLaser advisory label Power consumptionProduct power consumption Power consumption WattsEuropean Community EC directives conformity Power SaverOff mode Industry Canada compliance statementExposure to radio frequency radiation Regulatory notices for wireless productsCCC EMC notice BSMI EMC notice Notice to users in BrazilTaiwan NCC RF notice statement India emissions notice Industry Canada CanadaNotice to users in the European Union Ελληνική Limited warranty service STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERSLimited warranty LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERSExtent of limited warranty Limitation of liabilityPatent acknowledgment Additional rightsIndex NumericsPage Page paper weights supported by printer PCL Emul menu 113 PDF menu paper feed troubleshooting message remains after jam is clearedsupported by printer 63 where to load port interface card 20 port settingsPage Page Index XPS menu