W850
Users Guide
December
Additional printer setup
Contents
Safety information
Setting the printer to detect the paper size loaded in a tray
Understanding printer menus
Paper and specialty media guidelines
Printing
Maintaining the printer
Finding advanced networking and administrator information
Administrative support
Troubleshooting
Notices
Safety information
SAVE THESE INSTRUCTIONS
Finding information about the printer
Learning about theprinter
Thank you for choosing this printer
Selecting a location for the printer
In other countries and regions -See the printed
Printer configurations
Basic model
Description
Configured model
Understanding the printer control panel
Back button
Learning about the printer
Description
Returns the display to the previous screen
Minimizing your printersenvironmental impact
Using recycled paper and other office papers
Adjusting Power Saver
Saving paper and toner
3 Click Timeouts
Using the Embedded Web Server
Using the printer control panel
Reducing printer noise
Submitting changes appears
Recycling
Recycling Lexmark products
Available internal options
Additional printer setup
Installing internal options
Accessing the system board to install internal options
3 Printer memory card connector
Installing a memory card
2 Flash memory or firmware card connectors
4 Align the notch on the memory card with the ridge on the connector
Additional printer setup
3 Open the memory card connector latches
6 Reattach the system board cover
Metal pins
Installing a flash memory or firmware card
Plastic pins
Installing an internal print server or port interface card
Installing a printer hard disk
4 Attach the mounting plate to the hard disk with the screws
Additional printer setup
3 Attach the ribbon cable to the hard disk
Replacing the access panel
Installing hardware options
Order of installation
2 Tray 1 and Tray 2 500-sheet trays
Installing optional trays
1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays
3 Tray 5 2,000-sheet high capacity feeder
Attaching cables
Verifying printer setup
Printing a menu settings page
Installing the printer software
Setting up the printer software
Printing a network setup page
In Windows
For Windows users
Click Update Now ‑ Ask Printer
Updating available options in the printer driver
For Macintosh users
Setting up wireless printing
Preparing to set up the printer on a wireless network
Installing the printer on a wireless network Windows
In Windows
Installing the printer on a wireless network Macintosh
Prepare to configure the printer
In Windows 7 or earlier
In Mac OS X version 10.5 or later
Reports Network Setup Page or Reports Network Setup Page
Enter the printer information
System Preferences Network Wi‑Fi
System Preferences Print & Scan System Preferences Print & Fax
Configure the printer for wireless access
Configure your computer to use the printer wirelessly
In Mac OS X version 10.5 or later
4 Click Default Browser tab More Printers
Installing the printer on an Ethernet network
2 Double‑click Printer Setup Utility or Print Center
In Mac OS X version
In Windows
4 Select Ethernet connection, and then click Continue
For Macintosh users
In Windows 7 or earlier
In Mac OS X version 10.5 or later
b Double‑click Printer Setup Utility or Print Center
d Click Default Browser tab More Printers
In Mac OS X version 10.4 or earlier
In Windows 7 or earlier
For Windows users
In Windows
System Preferences Print & Scan System Preferences Print & Fax
Setting up serial printing
For Macintosh users
h Click Continue Finish
In Windows
In Windows 7 or earlier
In Windows
c Do either of the following
Additional printer setup
g Print a test page to verify printer installation
d From the menu that appears, select Properties
Loadingpaperand specialty media
Setting the paper size and type
Setting the printer to detect the paper size loaded in a tray
Submitting Selection appears, followed by the Size Sensing menu
Specify a unit of measurement
Configuring Universal paper settings
Submitting Selection appears, followed by the Universal Setup menu
Specify the paper height and width
Loading the standard or optional 500‑sheet trays
Submitting Selection appears, followed by the Universal Setup menu
Long ‑edge orientation
Short ‑edge orientation
Submitting Selection appears, followed by the Size Sensing menu
Loading A5 or Statement paper sizes
Loading B5 or Executive paper sizes
Loading the 2000‑sheet high capacity feeder
Submitting Selection appears, followed by the Size Sensing menu
5 Insert the tray
Loading paper and specialty media
4 Load paper in the tray with the print side down
Loading the 2,000-sheet dual input trays
5 Insert the tray
Loading paper and specialty media
4 Load paper in the tray with the print side up
Loading the multipurpose feeder
Paper Envelopes Transparencies
Note Avoid scratching or touching the print side
Load envelopes with the flap side up
Loading paper and specialty media
Load only one size and type of paper at a time
Submitting Change appears
Resetting the Printer appears
Loading letter‑ or A4‑size paper in the short‑edge orientation
Unlinking trays
Linking and unlinking trays
Linking trays
Linking exit bins
Submitting selection appears
Assigning a Custom Type x name
Submitting selection appears, followed by Paper Menu
4 Click Custom Names
2 Click Settings
Changing a Custom Type x name
7 Click Custom Types
Moisture content
Paper characteristics
Weight
Paper andspecialtymedia guidelines
Selecting paper
Fiber content
Unacceptable paper
Selecting preprinted forms and letterhead
Supported paper sizes
Supported paper sizes, types, and weights
Storing paper
Basic input trays
Paper size
Paper and specialty media guidelines
Dimensions
Standard 500 ‑sheet trays Tray 1 Multipurpose feeder
Paper size
Optional input trays
Dimensions
Optional
Paper and specialty media guidelines
Supported paper types and weights
Dimensions
Paper size
Multipurpose
Paper type
Standard
Optional
Printing a document
Tips on using letterhead
Printing
Printing on specialty media
Source or process
Orienting the paper for long‑ or short‑edge printing
Paper trays
Print side
Multipurpose tray
Tips on using transparencies
High capacity feeder
Tips on using envelopes
Tips on using labels
Holding jobs in the printer
Tips on using card stock
Printing confidential and other held jobs
For Windows Users
2 Click Properties, Preferences, Options, or Setup
Printing confidential and other held jobs
3 Click Other Options, and then click Print and Hold
Printing from a mobile device
For Macintosh users
Printing from a flash drive
Printing a directory list
Printing information pages
Printing a font sample list
Canceling a print job from the computer
Canceling a print job
Canceling a print job from the printer control panel
Printing the print quality test pages
For Macintosh users
Supported finishing features
Standard bin
Finisher Bin
Finisher Bin 2 finishing features
Finisher Bin
Size
Adjusting toner darkness
2 Click Settings 3 Click Print Settings 4 Click Quality Menu
Understandingprintermenus
Menus list
Paper Size/Type menu
Default Source menu
Paper menu
Menu item
Description
Understanding printer menus
Menu item
Tray x Type
Description
Understanding printer menus
Menu item
MP Feeder Type
Description
Configure MP menu
Menu item
Menu item
Menu item
Substitute Size menu
Paper Texture menu
Description
Description
Understanding printer menus
Menu item
Rough Envelope Texture
Description
Paper Loading menu
Menu item
Menu item
Universal Setup menu
Custom Types menu
Description
Description
Bin Setup menu
Menu item
Menu Item
Description
Reports menu
Menu Item
Menu item
Menu item
Network/Ports menu
Active NIC menu
Description
PS SmartSwitch
Standard Network or Network x menus
PCL SmartSwitch
NPA Mode
Menu item
Network Reports menu
Reports
Description
Print Setup Page
Network Card menu
TCP/IP menu
Print NetWare Setup
Description
IPv6 menu
Menu item
Menu item
Wireless menu
Network/Ports Network x Net x Setup Wireless
Description
AppleTalk menu
NetWare menu
Menu item
LexLink menu
Standard USB menu
Description
Understanding printer menus
SMTP Setup menu
Use the following menu to configure the SMTP server
Menu item
Primary SMTP Gateway
Menu item
Description
Confidential Print menu
Security menu
Miscellaneous menu
Menu item
Description
Disk Wiping menu
Menu item
Automatic Wiping
Description
Security Audit Log menu
Menu item
Menu item
Set Date/Time menu
Settings menu
General Settings menu
Menu item
Timeouts
Run Initial setup
Alarms
Understanding printer menus
Menu item
end ‑of ‑job message before canceling the remainder of the print job
Understanding printer menus
Description
Description
Setup menu
Menu item
Menu item
Job Waiting
Understanding printer menus
Menu item
Print Area
Resource Save
Understanding printer menus
Menu item Job Accounting
Print All Order
Description
Finishing menu
Menu item
Sides Duplex
Description
Understanding printer menus
Menu item
Separator Source
Description
Quality menu
Menu item
Menu item
Description
Utilities menu
Menu item
Menu item
Description
XPS menu
Menu item
Menu item
PCL Emul menu
PDF menu
PostScript menu
Menu item
Description
Understanding printer menus
Menu item
Specifies whether the printer automatically performs a line feed after a carriage
Menu item
Description
Description
HTML menu
Menu item
Menu item
Description
Image menu
Menu item
Menu item
Menu item
Flash Drive menu
Understanding printer menus
Description
Description
Understanding printer menus
Menu item
Description
Help menu
Menu item
Menu item
Description
Understanding printer menus
Menu item
Storing supplies
Cleaning the exterior of the printer
Maintaining theprinter
Conserving supplies
Checking the status of supplies from the printer control panel
Checking the status of supplies
Ordering supplies
Checking the status of supplies from a network computer
Ordering staple cartridges
Ordering a maintenance kit
Ordering a photoconductor kit
Replacing supplies
Replacing the toner cartridge
Maintaining the printer
7 Close the front door
Replacing the photoconductor
3 Lower Side Door A 4 Pull the photoconductor out of the printer
Place the photoconductor on a flat, clean surface
Maintaining the printer
5 Unpack the new photoconductor
6 Align and insert the end of the photoconductor
The photoconductor clicks into place when correctly installed
Maintaining the printer
7 Remove the tape from the top of the photoconductor
Moving the printer
Before moving the printer
Removing the optional trays
4 Remove the cable cover 5 Disconnect the optional drawer connector
Maintaining the printer
Moving the printer to another location
Shipping the printer
Using the Embedded Web Server
Administrativesupport
Finding advanced networking and administrator information
Checking the virtual display
Checking the device status
2 Click Device Status
Restoring the factory default settings
Restoring Factory Defaults appears
Solving basic printer problems
Troubleshooting
Solving basic problems
CHECK THE NETWORK SETTINGS
Change input src to Custom String
Change input src to Custom Type Name
Change input src to Custom Type Name load orientation
Change input src to size load orientation
Change input src to Custom String load orientation
Change input src to size
Check input src guides
Change input src to type size
Change input src to type size load orientation
Check input src orientation or guides
Close cover
Some held jobs were not restored
Close door
Close surface H
Load input src with Custom String
Insert the hole punch box
Load input src with Custom Type Name
Load input src with size
Load Manual Feeder with type size
Load Manual Feeder with Custom String
Load Manual Feeder with size
Load staples
Remove paper from bin
Restore Held Jobs?
Remove paper from standard output bin
Remove paper from all bins
34 Short paper
35 Insufficient memory to support Resource Save feature
32 Cartridge part number unsupported by device
34 Incorrect media, check input src guides
37 Insufficient memory for Flash Memory Defragment operation
37 Insufficient memory, some held jobs will not be restored
37 Insufficient memory to collate job
37 Insufficient memory, some held jobs were deleted
51 Defective flash detected
50 PPDS font error
39 Complex page, some data may not have printed
52 Not enough free space in flash memory for resources
53 Unformatted flash detected
54 Serial option x error
54 Network x software error
55 Unsupported option in slot
56 Standard USB port disabled
56 Parallel port x disabled
56 Serial port x disabled
56 Standard parallel port disabled
58 Too many flash options installed
57 Configuration change, some held jobs were not restored
58 Too many disks installed
61 Defective disk
63 Unformatted disk
80 Routine maintenance needed
62 Disk full
84 Insert photoconductor
88.yy Replace cartridge
1565 Emulation error, load emulation option
Clearing jams
88 Replace cartridge to continue
Understanding jam numbers and locations
E A D B C F H G K J
200-201 paper jams
Jam numbers What to do
202 paper jam
203, 230-231 paper jams
203 paper jam
3 Pull the jam up 4 Close Door E 5 Close Door A
Troubleshooting
2 Open Door E by pushing the release latch and lowering the door
1 Open Door D 2 Remove the jam
230 paper jam
Troubleshooting
3 Close Door D
5 Open Door E by pushing the release latch and lowering the door
Troubleshooting
4 Open Door A by pushing the release latch up and lowering the door
6 Pull the jam up 7 Close Door E 8 Close Door A
231 paper jam
Troubleshooting
1 Open Door D
4 Open Door A by pushing the release latch up and lowering the door
Troubleshooting
2 Remove the jam 3 Close Door D
24x paper jam
Jam in Tray
2 Remove the jam 3 Insert Tray
Jam in the optional tray
Troubleshooting
1 Pull the tray out
2 Remove the jam 3 Insert the tray
Clearing jam in Door A
Troubleshooting
1 Open Door A by pushing the release latch up and lowering the door
2 Pull the jam up and toward you
Clearing jam in Door B
Troubleshooting
3 Close Door A
2 Pull the jam up and toward you 3 Close Door B
241 paper jam
Troubleshooting
1 Open Door C
Note Make sure all paper fragments are removed 3 Close Door C
Troubleshooting
2 Pull the jam up and toward you
4 Open Tray 1, and then remove any crumpled paper from the tray
280‑281 paper jams
250 paper jam
280-282 paper jams
3 Close Door A 4 Open Door F 5 Remove the jam
Troubleshooting
2 Pull the jam up and toward you
6 Close Door F
283 paper jam
283, 289 staple jams
282 paper jam
2 Remove the jam 3 Close Door H
289 staple error
Troubleshooting
1 Open Door G
6 Press down on the staple guard until it snaps securely into place
Troubleshooting
3 Firmly pull the colored tab to remove the staple cartridge
28x paper jam
284 paper jam
8 Remove the jam
Troubleshooting
4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H
9 Close Door H
Troubleshooting
285-286 paper jams
287-288 paper jams
1 Lift Door H 2 Remove the jam 3 Close Door H
Printer control panel display is blank or displays only diamonds
Solving printing problems
Multiple‑language PDFs do not print
3 Select Print as image
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
Error message about reading USB drive appears
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
Confidential and other held jobs do not print
CHANGE THE PAGE PROTECT SETTING TO OFF
CHECK THE PAPER TYPE SETTING
Job takes longer than expected to print
Incorrect characters print
MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS
Tray linking does not work
RESET THE PRINTER
Solving option problems
Option does not operate correctly or quits after it is installed
MAKE SURE THE OPTION IS INSTALLED
Paper trays
Solving 2,000-sheet drawer problems
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
MAKE SURE THE PAPER IS LOADED CORRECTLY
Memory card
Internal Solutions Port
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
Flash memory card
Paper jam message remains after jam is cleared
Solving paper feed problems
Paper frequently jams
Page that jammed does not reprint after you clear the jam
Blank pages
Solving print quality problems
Isolating print quality problems
PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
Clipped images
CHECK THE PAPER SIZE SETTING
ABCDE ABCDE ABCDE
Ghost images
Incorrect margins
CHECK THE TONER DARKNESS SETTING
Gray background
CHECK THE PAPER SIZE SETTING
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Paper curl
Print irregularities
CHECK THE PAPER TYPE SETTING
Print is too dark
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
ABC DEF
THE FUSER MAY BE WORN OR DEFECTIVE
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
Print is too light
THE TONER IS LOW
CHECK THE PAPER TYPE SETTING
Solid black or white streaks appear on transparencies or paper
Repeating defects
Skewed print
ENSURE THAT THE FILL PATTERN IS CORRECT
THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Streaked horizontal lines
CHECK THE PAPER TYPE
THE TONER IS SMEARED
THERE IS TONER IN THE PAPER PATH
Streaked vertical lines
Toner fog or background shading appears on the page
THE TONER CARTRIDGE IS DEFECTIVE
THE CHARGE ROLLS MAY BE DEFECTIVE
CHECK THE PAPER TEXTURE SETTING
Toner rubs off
CHECK THE PAPER TYPE SETTING
Uneven print density
Toner specks
Transparency print quality is poor
CHECK THE TRANSPARENCIES
E-mail
Contacting customer support
Tech Library
Live chat
Edition notice
Notices
Product information
2012 Lexmark International, Inc All rights reserved
GOVERNMENT END USERS
Trademarks
Noise emission levels
1-meter average sound pressure, dBA
Product disposal
Temperature information
Waste from Electrical and Electronic Equipment WEEE directive
ENERGY STAR Laser notice
Laser advisory label
Power consumption
Product power consumption
Power consumption Watts
European Community EC directives conformity
Power Saver
Off mode
Industry Canada compliance statement
Exposure to radio frequency radiation
Regulatory notices for wireless products
CCC EMC notice BSMI EMC notice
Notice to users in Brazil
Taiwan NCC RF notice statement India emissions notice
Industry Canada Canada
Notice to users in the European Union
Ελληνική
Limited warranty service
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS
Limited warranty
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS
Extent of limited warranty
Limitation of liability
Patent acknowledgment
Additional rights
Index
Numerics
Page
Page
paper weights supported by printer PCL Emul menu 113 PDF menu
paper feed troubleshooting message remains after jam is cleared
supported by printer 63 where to load
port interface card 20 port settings
Page
Page
Index
XPS menu