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Lexmark 110, W850DN, 19Z0301 manual Contacting customer support, Tech Library, E-mail, Live chat

Models: 110 W850DN 19Z0301

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Contacting customer support

Troubleshooting

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Contacting customer support

When you contact customer support, describe the problem you are experiencing, the printer control panel light sequence, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following:

Tech Library	You can browse our library of manuals, support documentation, drivers, and other downloads to help you
	solve common problems.

E-mail	You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond
	and provide you with information to solve your problem.

Live chat	You can chat directly with a service representative. They can work with you to solve your printer problem or
	provide assistance through Assisted Service where the service representative can remotely connect to your
	computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help
	you successfully use your Lexmark product.

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.

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Lexmark 110, W850DN, 19Z0301 manual Contacting customer support, Tech Library, E-mail, Live chat

Contents

Users Guide DecemberW850 Setting the printer to detect the paper size loaded in a tray ContentsSafety information Additional printer setupMaintaining the printer Paper and specialty media guidelinesPrinting Understanding printer menusNotices Administrative supportTroubleshooting Finding advanced networking and administrator informationSafety information SAVE THESE INSTRUCTIONS Learning about theprinter Thank you for choosing this printerFinding information about the printer In other countries and regions -See the printed Selecting a location for the printerBasic model Printer configurationsConfigured model Understanding the printer control panelDescription Returns the display to the previous screen Learning about the printerDescription Back buttonSaving paper and toner Using recycled paper and other office papersAdjusting Power Saver Minimizing your printersenvironmental impactReducing printer noise Using the Embedded Web ServerUsing the printer control panel 3 Click TimeoutsRecycling Recycling Lexmark productsSubmitting changes appears Additional printer setup Installing internal optionsAvailable internal options Accessing the system board to install internal options Installing a memory card 2 Flash memory or firmware card connectors3 Printer memory card connector 6 Reattach the system board cover Additional printer setup3 Open the memory card connector latches 4 Align the notch on the memory card with the ridge on the connectorInstalling a flash memory or firmware card Plastic pinsMetal pins Installing an internal print server or port interface card Installing a printer hard disk Additional printer setup 3 Attach the ribbon cable to the hard disk4 Attach the mounting plate to the hard disk with the screws Replacing the access panel Order of installation Installing hardware options3 Tray 5 2,000-sheet high capacity feeder Installing optional trays1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays 2 Tray 1 and Tray 2 500-sheet traysAttaching cables Printing a menu settings page Verifying printer setupIn Windows Setting up the printer softwarePrinting a network setup page Installing the printer softwareFor Macintosh users Click Update Now ‑ Ask PrinterUpdating available options in the printer driver For Windows usersPreparing to set up the printer on a wireless network Setting up wireless printingInstalling the printer on a wireless network Windows In Windows 7 or earlier Installing the printer on a wireless network MacintoshPrepare to configure the printer In WindowsSystem Preferences Network Wi‑Fi Reports Network Setup Page or Reports Network Setup PageEnter the printer information In Mac OS X version 10.5 or laterIn Mac OS X version 10.5 or later Configure the printer for wireless accessConfigure your computer to use the printer wirelessly System Preferences Print & Scan System Preferences Print & FaxIn Mac OS X version Installing the printer on an Ethernet network2 Double‑click Printer Setup Utility or Print Center 4 Click Default Browser tab More PrintersIn Windows 7 or earlier 4 Select Ethernet connection, and then click ContinueFor Macintosh users In WindowsIn Mac OS X version 10.4 or earlier b Double‑click Printer Setup Utility or Print Centerd Click Default Browser tab More Printers In Mac OS X version 10.5 or laterFor Windows users In WindowsIn Windows 7 or earlier Setting up serial printing For Macintosh usersSystem Preferences Print & Scan System Preferences Print & Fax In Windows In WindowsIn Windows 7 or earlier h Click Continue Finishd From the menu that appears, select Properties Additional printer setupg Print a test page to verify printer installation c Do either of the followingSubmitting Selection appears, followed by the Size Sensing menu Setting the paper size and typeSetting the printer to detect the paper size loaded in a tray Loadingpaperand specialty mediaSpecify the paper height and width Configuring Universal paper settingsSubmitting Selection appears, followed by the Universal Setup menu Specify a unit of measurementSubmitting Selection appears, followed by the Universal Setup menu Loading the standard or optional 500‑sheet traysShort ‑edge orientation Long ‑edge orientationLoading A5 or Statement paper sizes Loading B5 or Executive paper sizesSubmitting Selection appears, followed by the Size Sensing menu Submitting Selection appears, followed by the Size Sensing menu Loading the 2000‑sheet high capacity feederLoading paper and specialty media 4 Load paper in the tray with the print side down5 Insert the tray Loading the 2,000-sheet dual input trays Loading paper and specialty media 4 Load paper in the tray with the print side up5 Insert the tray Loading the multipurpose feeder Note Avoid scratching or touching the print side Paper Envelopes TransparenciesLoading paper and specialty media Load only one size and type of paper at a timeLoad envelopes with the flap side up Resetting the Printer appears Loading letter‑ or A4‑size paper in the short‑edge orientationSubmitting Change appears Linking exit bins Linking and unlinking traysLinking trays Unlinking traysAssigning a Custom Type x name Submitting selection appears, followed by Paper MenuSubmitting selection appears 7 Click Custom Types 2 Click SettingsChanging a Custom Type x name 4 Click Custom NamesPaper andspecialtymedia guidelines Paper characteristicsWeight Moisture contentSelecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperBasic input trays Supported paper sizes, types, and weightsStoring paper Supported paper sizesStandard 500 ‑sheet trays Tray 1 Multipurpose feeder Paper and specialty media guidelinesDimensions Paper sizeOptional Optional input traysDimensions Paper sizePaper size Supported paper types and weightsDimensions Paper and specialty media guidelinesOptional Paper typeStandard MultipurposePrinting on specialty media Tips on using letterheadPrinting Printing a documentPrint side Orienting the paper for long‑ or short‑edge printingPaper trays Source or processTips on using transparencies High capacity feederMultipurpose tray Tips on using labels Tips on using envelopesTips on using card stock Printing confidential and other held jobsHolding jobs in the printer 3 Click Other Options, and then click Print and Hold 2 Click Properties, Preferences, Options, or SetupPrinting confidential and other held jobs For Windows UsersFor Macintosh users Printing from a mobile devicePrinting from a flash drive Printing information pages Printing a font sample listPrinting a directory list Printing the print quality test pages Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerSupported finishing features Standard binFor Macintosh users Size Finisher Bin 2 finishing featuresFinisher Bin Finisher Bin2 Click Settings 3 Click Print Settings 4 Click Quality Menu Adjusting toner darknessMenus list UnderstandingprintermenusMenu item Default Source menuPaper menu Paper Size/Type menuTray x Type Understanding printer menusMenu item DescriptionMP Feeder Type Understanding printer menusMenu item DescriptionMenu item Configure MP menuMenu item DescriptionDescription Substitute Size menuPaper Texture menu Menu itemRough Envelope Texture Understanding printer menusMenu item DescriptionPaper Loading menu Menu itemDescription Description Universal Setup menuCustom Types menu Menu itemMenu Item Bin Setup menuMenu item DescriptionMenu item Reports menuMenu Item DescriptionDescription Network/Ports menuActive NIC menu Menu itemMenu item Standard Network or Network x menusPCL SmartSwitch PS SmartSwitchDescription Network Reports menuReports Menu itemPrint NetWare Setup Network Card menuTCP/IP menu Print Setup PageIPv6 menu Menu itemDescription Description Wireless menuNetwork/Ports Network x Net x Setup Wireless Menu itemNetWare menu AppleTalk menuDescription LexLink menuStandard USB menu Menu itemMenu item SMTP Setup menuUse the following menu to configure the SMTP server Understanding printer menusMenu item DescriptionPrimary SMTP Gateway Menu item Security menuMiscellaneous menu Confidential Print menuAutomatic Wiping Disk Wiping menuMenu item DescriptionMenu item Security Audit Log menuMenu item DescriptionMenu item Settings menuGeneral Settings menu Set Date/Time menuUnderstanding printer menus Run Initial setupAlarms TimeoutsDescription end ‑of ‑job message before canceling the remainder of the print jobUnderstanding printer menus Menu itemMenu item Setup menuMenu item DescriptionPrint Area Understanding printer menusMenu item Job WaitingPrint All Order Understanding printer menusMenu item Job Accounting Resource SaveSides Duplex Finishing menuMenu item DescriptionSeparator Source Understanding printer menusMenu item DescriptionMenu item Quality menuMenu item DescriptionMenu item Utilities menuMenu item DescriptionMenu item XPS menuMenu item DescriptionMenu item PDF menuPostScript menu PCL Emul menuUnderstanding printer menus Menu itemDescription Menu item DescriptionSpecifies whether the printer automatically performs a line feed after a carriage Menu item HTML menuMenu item DescriptionMenu item Image menuMenu item DescriptionDescription Flash Drive menuUnderstanding printer menus Menu itemUnderstanding printer menus Menu itemDescription Menu item Help menuMenu item DescriptionUnderstanding printer menus Menu itemDescription Conserving supplies Cleaning the exterior of the printerMaintaining theprinter Storing suppliesChecking the status of supplies from a network computer Checking the status of suppliesOrdering supplies Checking the status of supplies from the printer control panelOrdering a maintenance kit Ordering a photoconductor kitOrdering staple cartridges Replacing the toner cartridge Replacing supplies7 Close the front door Maintaining the printerReplacing the photoconductor 5 Unpack the new photoconductor Place the photoconductor on a flat, clean surfaceMaintaining the printer 3 Lower Side Door A 4 Pull the photoconductor out of the printer7 Remove the tape from the top of the photoconductor The photoconductor clicks into place when correctly installedMaintaining the printer 6 Align and insert the end of the photoconductorBefore moving the printer Moving the printerRemoving the optional trays Maintaining the printer 4 Remove the cable cover 5 Disconnect the optional drawer connectorShipping the printer Moving the printer to another locationChecking the virtual display AdministrativesupportFinding advanced networking and administrator information Using the Embedded Web Server2 Click Device Status Checking the device statusRestoring Factory Defaults appears Restoring the factory default settingsCHECK THE NETWORK SETTINGS TroubleshootingSolving basic problems Solving basic printer problemsChange input src to Custom Type Name Change input src to Custom Type Name load orientationChange input src to Custom String Change input src to Custom String load orientation Change input src to sizeChange input src to size load orientation Check input src orientation or guides Change input src to type sizeChange input src to type size load orientation Check input src guidesClose surface H Some held jobs were not restoredClose door Close coverLoad input src with size Insert the hole punch boxLoad input src with Custom Type Name Load input src with Custom StringLoad staples Load Manual Feeder with Custom StringLoad Manual Feeder with size Load Manual Feeder with type sizeRemove paper from all bins Restore Held Jobs?Remove paper from standard output bin Remove paper from bin34 Incorrect media, check input src guides 35 Insufficient memory to support Resource Save feature32 Cartridge part number unsupported by device 34 Short paper37 Insufficient memory, some held jobs were deleted 37 Insufficient memory, some held jobs will not be restored37 Insufficient memory to collate job 37 Insufficient memory for Flash Memory Defragment operation52 Not enough free space in flash memory for resources 50 PPDS font error39 Complex page, some data may not have printed 51 Defective flash detected55 Unsupported option in slot 54 Serial option x error54 Network x software error 53 Unformatted flash detected56 Standard parallel port disabled 56 Parallel port x disabled56 Serial port x disabled 56 Standard USB port disabled61 Defective disk 57 Configuration change, some held jobs were not restored58 Too many disks installed 58 Too many flash options installed84 Insert photoconductor 80 Routine maintenance needed62 Disk full 63 Unformatted disk88 Replace cartridge to continue 1565 Emulation error, load emulation optionClearing jams 88.yy Replace cartridgeE A D B C F H G K J Understanding jam numbers and locationsJam numbers What to do 200-201 paper jams202 paper jam 203 paper jam 203, 230-231 paper jamsTroubleshooting 2 Open Door E by pushing the release latch and lowering the door3 Pull the jam up 4 Close Door E 5 Close Door A 3 Close Door D 230 paper jamTroubleshooting 1 Open Door D 2 Remove the jamTroubleshooting 4 Open Door A by pushing the release latch up and lowering the door5 Open Door E by pushing the release latch and lowering the door 1 Open Door D 231 paper jamTroubleshooting 6 Pull the jam up 7 Close Door E 8 Close Door ATroubleshooting 2 Remove the jam 3 Close Door D4 Open Door A by pushing the release latch up and lowering the door Jam in Tray 24x paper jam1 Pull the tray out Jam in the optional trayTroubleshooting 2 Remove the jam 3 Insert Tray1 Open Door A by pushing the release latch up and lowering the door Clearing jam in Door ATroubleshooting 2 Remove the jam 3 Insert the tray3 Close Door A Clearing jam in Door BTroubleshooting 2 Pull the jam up and toward you1 Open Door C 241 paper jamTroubleshooting 2 Pull the jam up and toward you 3 Close Door B4 Open Tray 1, and then remove any crumpled paper from the tray Troubleshooting2 Pull the jam up and toward you Note Make sure all paper fragments are removed 3 Close Door C250 paper jam 280-282 paper jams280‑281 paper jams 6 Close Door F Troubleshooting2 Pull the jam up and toward you 3 Close Door A 4 Open Door F 5 Remove the jam283, 289 staple jams 282 paper jam283 paper jam 1 Open Door G 289 staple errorTroubleshooting 2 Remove the jam 3 Close Door HTroubleshooting 3 Firmly pull the colored tab to remove the staple cartridge6 Press down on the staple guard until it snaps securely into place 284 paper jam 28x paper jam9 Close Door H Troubleshooting4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H 8 Remove the jam1 Lift Door H 2 Remove the jam 3 Close Door H 285-286 paper jams287-288 paper jams TroubleshootingSolving printing problems Printer control panel display is blank or displays only diamonds3 Select Print as image MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE Error message about reading USB drive appearsMAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKINGJob takes longer than expected to print CHANGE THE PAGE PROTECT SETTING TO OFFCHECK THE PAPER TYPE SETTING Confidential and other held jobs do not printLarge jobs do not collate USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGSIncorrect characters print Tray linking does not workMAKE SURE THE OPTION IS INSTALLED Solving option problemsOption does not operate correctly or quits after it is installed RESET THE PRINTERMAKE SURE THE PAPER IS LOADED CORRECTLY Solving 2,000-sheet drawer problemsMAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Paper traysFlash memory card Internal Solutions PortMAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY Memory cardPage that jammed does not reprint after you clear the jam Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedPACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Solving print quality problemsIsolating print quality problems Blank pagesGhost images CHECK THE PAPER SIZE SETTINGABCDE ABCDE ABCDE Clipped imagesCHECK THE PAPER SIZE SETTING CHECK THE TONER DARKNESS SETTINGGray background Incorrect marginsCHECK THE PAPER TYPE SETTING Paper curlPrint irregularities THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITYTHE FUSER MAY BE WORN OR DEFECTIVE CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGSABC DEF Print is too darkCHECK THE PAPER TYPE SETTING Print is too lightTHE TONER IS LOW CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGSENSURE THAT THE FILL PATTERN IS CORRECT Repeating defectsSkewed print Solid black or white streaks appear on transparencies or paperTHE TONER IS SMEARED Streaked horizontal linesCHECK THE PAPER TYPE THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONERTHE TONER CARTRIDGE IS DEFECTIVE Streaked vertical linesToner fog or background shading appears on the page THERE IS TONER IN THE PAPER PATHCHECK THE PAPER TYPE SETTING CHECK THE PAPER TEXTURE SETTINGToner rubs off THE CHARGE ROLLS MAY BE DEFECTIVECHECK THE TRANSPARENCIES Toner specksTransparency print quality is poor Uneven print densityLive chat Contacting customer supportTech Library E-mail2012 Lexmark International, Inc All rights reserved NoticesProduct information Edition noticeTrademarks GOVERNMENT END USERS1-meter average sound pressure, dBA Noise emission levelsENERGY STAR Laser notice Temperature informationWaste from Electrical and Electronic Equipment WEEE directive Product disposalPower consumption Watts Power consumptionProduct power consumption Laser advisory labelAvis de conformité aux normes de l’industrie du Canada Power SaverEuropean Community EC directives conformity Industry Canada compliance statementNotice to users in Brazil Regulatory notices for wireless productsCCC EMC notice BSMI EMC notice Exposure to radio frequency radiationIndustry Canada Canada Taiwan NCC RF notice statement India emissions noticeNotice to users in the European Union Ελληνική LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERSLimited warranty Limited warranty serviceLimitation of liability Extent of limited warrantyAdditional rights Patent acknowledgmentNumerics IndexPage Page port interface card 20 port settings paper feed troubleshooting message remains after jam is clearedsupported by printer 63 where to load paper weights supported by printer PCL Emul menu 113 PDF menuPage Page XPS menu Index