Troubleshooting, Checking an unresponsive printer | Lexmark 350d

7 Troubleshooting

Online customer support

Customer support is available on the Lexmark Web site at www.lexmark.com.

Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. See the label on the printer for this information.

The serial number is also listed on the menu settings page. For more information, see Printing the menu settings page on page26.

Note: For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). See the Lexmark Web site at www.lexmark.com for the numbers for other countries/regions. When calling for service, call from the location of the printer.

Checking an unresponsive printer

If your printer is not responding, first make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Other electrical equipment plugged into the outlet is working.

•The printer is turned on.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the problem.

Lexmark Status Messenger Utility

Note: This application is not available with Windows NT or Windows 2000.

The Lexmark Status Messenger informs you when there are errors requiring printer intervention. When a printer error occurs, a message appears on your computer screen telling you what the error is, and points you to the appropriate recovery information in the User’s Guide.

If you installed the Lexmark Status Messenger with your printer software, the utility automatically launches when the software installation is completed.

Troubleshooting

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Lexmark 350d manual Troubleshooting, Online customer support Calling for service, Checking an unresponsive printer

Contents

E350d and E352dn EditionJune Contents Contents Learning about the printer Printer overview Learning about the printer PostScript Menu Understanding the control panel Status Indicates Button or control panel itemFunction Understanding print media guidelines What types of print media can be loaded? Paper Paper characteristicsSelecting print media Understanding print media guidelines Unacceptable paper Smoothness Understanding print media guidelines Selecting paper Selecting preprinted forms and letterhead Selecting transparencies TransparenciesUnderstanding print media guidelines Printing on letterhead Envelopes Labels Storing print media Card stock Avoiding jams Printing Loading the 250-sheet tray Printing Printing Extending the tray for legal-size or folio-size paper Printing Attaching the dust cover Loading the manual feeder Linking trays Sending a job to print Canceling a job from a computer running Windows Canceling a print jobCanceling a job from the printer control panel Canceling a job from the taskbar Canceling a job from a Macintosh computer running Mac OS Printing the menu settingsCanceling a job from a Macintosh computer Printing a network setup Printing a font sample list Installing options Accessing the system board Installing options Installing options Adding a memory card Adding a flash memory card Installing an optional 250-sheet drawer or 550-sheet drawer Recognizing installed options Click File à Properties Click the Install Options tab Conserving supplies Maintaining the printerStoring supplies Ordering supplies Average cartridge yield Maintaining the printerPart number Description Ordering a toner cartridge Changing a toner cartridge Maintaining the printer Photoconductor kit end-of-life Ordering a photoconductor kit Changing a photoconductor kit Maintaining the printer Machine voltage Maintenance kitRecycling Lexmark products Part numbers Understanding jam messages Clearing jamsIdentifying jams Message Clearing a jam Clearing jams Clearing jams Clearing jams Clearing jams Clearing a jam in the manual feeder Clearing jams Checking an unresponsive printer TroubleshootingOnline customer support Calling for service Lexmark Status Messenger Utility Symptom Solving printing problemsTroubleshooting Solution Turning on Reduced Curl mode Action Solving option problemsOption Problem Solving service message issuesSolving paper feed problems Symptom Cause Solution Solving print quality problems Entire page is white Streaks appear on Printing is too dark Problem Action Values Menu selectionPurpose Driver option Cleaning the printhead lens Close the front door Turn the printer on Enabling control panel menus Administrative supportDisabling control panel menus Setting security using the Embedded Web Server EWS Restoring factory default settingsSelecting printer operating mode Administrative support Setting the system password Using the secure Embedded Web Server Locking the control panel menus Conventions Electronic emission notices Industry Canada compliance statement European Community EC directives conformity Noise emission levels Product energy consumption Statement of Limited Warranty for Lexmark E350d and E352dn Laser notice Limited warranty service Additional rights Index Numerics Index