Troubleshooting
Printing multiple-language PDFs
Symptom
Some documents do not print.
Cause
The documents contain unavailable fonts.
Solution
1Open the document you want to print in Adobe Reader.
2Click the printer icon. The Print dialog appears.
3Select the Print as image check box.
4Click OK.
Solving printing problems
Symptom
The control panel display is blank or displays only diamonds.
Jobs do not print.
Job takes longer than expected to print.
Job prints from the wrong tray or on the wrong print media.
Cause
The printer self test failed.
The printer is not ready to receive data.
The output bin is full.
The paper tray is empty.
You are using the wrong printer driver or are printing to a file.
Your internal print server is not set up properly or is not connected properly.
You are using the wrong interface cable, or the cable is not securely connected.
The job is too complex.
Page Protect is set to On.
The printer Operating Mode is set to Quiet mode or
The control panel menu settings do not match the print media loaded in the tray.
Solution
1Turn the printer off, wait about 10 seconds, and turn the printer back on.
2If the Performing Self Test and Ready messages do not appear, turn the printer off and call for service.
1Make sure Ready or Power Saver appears on the display before sending a job to print.
2Press 
to return the printer to the Ready state.
Remove the stack of paper from the output bin, and then press 
.
1Load paper in the tray.
2Press 
to return the printer to the Ready state.
•Verify you are using the printer driver associated with your printer.
•If you are using a USB Direct interface, make sure you are running Windows 2000, WindowsXP, Windows Vista, or WindowsServer2003 and using a printer driver compatible with Windows2000, WindowsXP, Windows Vista, or WindowsServer2003.
Verify that you have properly configured the printer for network printing.
For more information, see the drivers CD or the Lexmark Web site.
Make sure you are using a recommended interface cable. Make sure the connection is secure.
Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.
Set Page Protect to Off from the Setup Menu.
For more information, see the Menus and Messages Guide.
Set the Operating Mode to Normal. For more information, see Selecting printer operating mode on page62.
Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the tray.
Printing multiple-language PDFs
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