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Lexmark 350d Solving service message issues, Solving paper feed problems, Problem, The Paper Jam

Models: 350d

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Solving service message issues

Troubleshooting

Solving service message issues

Problem

Service messages

Solution

A service message indicates printer failure that may require service. Turn the printer off, wait about 10 seconds, and then turn the printer on.

If the error recurs, write down the error number, the problem, and a detailed description. Call for service.

Solving paper feed problems

Symptom	Cause		Solution

Paper frequently jams.	You are using print media that		Try the following:
	does not meet the printer		• Flex the paper stack.
	specifications.		• Flex the paper stack.
	specifications.		• Turn the print media over.
			• Turn the print media over.
			Check the following:
			• Drawer is properly installed.
			• Print media is loaded correctly.
			• Print media is not damaged.
			• Print media meets printer specifications.
			• Guides are positioned correctly for the print media size
			selected.
			Use recommended print media.
			See the Card Stock & Label Guide available on the
			Lexmark Web site at www.lexmark.com for detailed
			specifications.
			For information that can help prevent jams from
			occurring, see Avoiding jams on page17.
	You have loaded too much print		Make sure the stack of print media does not exceed the
	media.		maximum paper fill indicators on the 250-sheet tray and /
			or the optional drawer.
	Guides in the selected tray are not		Move the tray guides to the correct position for the loaded
	set to the appropriate position for		print media size.
	the loaded print media size.
	The paper has absorbed moisture		• Load paper from a fresh package.
	due to high humidity.		• Store paper in its original wrapper until you load it.
			For more information, see Storing print media on
			page16.
The Paper Jam	You have not pressed	or have	Clear the entire paper path, and then press	. For more
message remains after	not cleared the entire paper path.		information, see Clearing a jam on page44.
you remove the jammed
paper.
The page that jammed	Jam Recovery in the Setup menu		Set Jam Recovery to Auto or On.
does not reprint after you	is set to Off.		For more information, see the Menus and Messages
clear the jam.			For more information, see the Menus and Messages
clear the jam.			Guide.
			Guide.
Blank pages feed into	The tray in use has an incorrect		Load the correct print media type for your print job, or
the output bin.	print media type loaded in it.		change the Paper Type to match the loaded print media
			type.
			For more information, see the Menus and Messages
			Guide.

Solving service message issues

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Lexmark 350d Solving service message issues, Solving paper feed problems, Problem, The Paper Jam, Troubleshooting, Symptom

Contents

E350d and E352dn User’s GuideJune Trademarks Safety informationEditionJune 2006 Lexmark International, Inc. All rights reservedChapter 1 Learning about the printer ContentsChapter 4 Installing options Chapter 2 Understanding print media guidelinesChapter 8 Administrative support ContentsChapter 7 Troubleshooting Notices1 Learning about the printer Printer overviewLearning about the printer Learning about the printer Printer overviewEthernet connect Learning about the printer Printer overviewPaper Menu Understanding the control panel Understanding the control panelLearning about the printer Status Button or control panel itemFunction IndicatesWhat types of print media can be loaded? Weight2 Understanding print media guidelines Understanding print media guidelinesSelecting print media Paper characteristicsWeight PaperUnacceptable paper Moisture contentFiber content SmoothnessUnderstanding print media guidelines Selecting paper Selecting preprinted forms and letterheadSelecting print media Selecting transparencies TransparenciesUnderstanding print media guidelines Printing on letterhead Media source or processUnderstanding print media guidelines EnvelopesLabels Selecting print mediaStoring print media Storing print mediaCard stock Understanding print media guidelinesAvoiding jams Avoiding jamsUnderstanding print media guidelines 3 Printing Loading the 250-sheet trayPrinting Printing Loading the 250-sheet trayPrinting Loading the 250-sheet tray6 Insert the 250-sheet tray Extending the tray for legal-size or folio-size paper PrintingLoading the 250-sheet tray Printing Attaching the dust cover Loading the 250-sheet trayLoading the manual feeder Loading the manual feederPrinting Linking trays Linking traysSending a job to print PrintingCanceling a job from a computer running Windows Canceling a print jobCanceling a job from the printer control panel Canceling a job from the taskbarCanceling a job from a Macintosh computer running Mac OS Printing the menu settings pageCanceling a job from a Macintosh computer Printing the menu settings pagePrinting a font sample list Printing a network setup pagePrinting a network setup page Standard Network appears4 Installing options Accessing the system boardInstalling options Installing options Accessing the system boardInstalling options Accessing the system board7 Remove the cover and set it aside Adding a memory card Adding a memory cardInstalling options Adding a flash memory card Adding a flash memory cardInstalling options Installing an optional 250-sheet drawer or 550-sheet drawer Installing an optional 250-sheet drawer or 550-sheet drawerInstalling options Recognizing installed options Recognizing installed optionsInstalling options Storing supplies What the setting does5 Maintaining the printer Conserving suppliesPart number Maintaining the printerOrdering supplies DescriptionMaintaining the printer Ordering a toner cartridgeChanging a toner cartridge Ordering suppliesMaintaining the printer Ordering supplies3 Remove the toner cartridge Photoconductor kit end-of-life Photoconductor kit end-of-lifeOrdering a photoconductor kit Maintaining the printerChanging a photoconductor kit Maintaining the printerPhotoconductor kit end-of-life Maintaining the printer Photoconductor kit end-of-lifeRecycling Lexmark products Maintenance kitMaintenance kit Machine voltageUnderstanding jam messages 6 Clearing jamsIdentifying jams Clearing jamsClearing a jam Clearing jamsClearing a jam 4 Install the 250-sheet tray Clearing jamsClearing a jam Clearing a jam 5 Open the front door, and remove the print cartridge assemblyClearing jams CAUTION The fuser or fuser area may be hotClearing jams Clearing a jam7 Open the rear exit, and remove the jammed pages Clearing jams Clearing a jam in the manual feeder2 Open the front door, and remove the print cartridge assembly Clearing a jamClearing jams Clearing a jamTroubleshooting 7 TroubleshootingCalling for service Online customer supportSymptom Solving printing problemsTroubleshooting SolutionTroubleshooting Turning on Reduced Curl modeTurning on Reduced Curl mode SymptomOption Solving option problemsSolving option problems ActionSolving service message issues Solving service message issuesSolving paper feed problems ProblemTroubleshooting Solving print quality problemsSolving print quality problems ProblemProblem TroubleshootingSolving print quality problems ActionProblem TroubleshootingSolving print quality problems Make sure the Paper Size setting in the Paper menu is correctPurpose † Values marked by an asterisk * are the factory default settingsMenu selection ValuesCleaning the printhead lens Cleaning the printhead lensTroubleshooting Troubleshooting Cleaning the printhead lens5 Gently wipe the printhead lens with a clean, dry, lint-free cloth Disabling control panel menus 8 Administrative supportAdministrative support Enabling control panel menusSetting security using the Embedded Web Server EWS Restoring factory default settingsSelecting printer operating mode Administrative supportSetting security using the Embedded Web Server EWS Setting the system passwordUsing the secure Embedded Web Server Supporting SNMPv3 Simple Network Management Protocol versionLocking the control panel menus Administrative supportSetting security using the Embedded Web Server EWS Electronic emission notices NoticesConventions Industry Canada compliance statementEuropean Community EC directives conformity Power regulation noticeNotices Japanese VCCI notice Korean MIC statement Hot surface noticeProduct energy consumption Off modeNoise emission levels Total energy usageWaste from Electrical and Electronic Equipment WEEE directive Statement of Limited Warranty for Lexmark E350d and E352dnLimited warranty Laser noticeStatement of Limited Warranty for Lexmark E350d and E352dn Limited warranty serviceExtent of limited warranty Limitation of liabilityAdditional rights Statement of Limited Warranty for Lexmark E350d and E352dnNotices Index NumericsIndex