Troubleshooting
Symptom
Incorrect characters print.
Large jobs do not collate.
Unexpected page breaks occur.
The paper is curled once it exits the printer.
Cause
You are using an incompatible parallel cable.
The printer is in Hex Trace mode.
Collate is not set to On.
The job is too complex.
The printer does not have enough memory.
The job has timed out.
The print media has been in the printer too long or is too heavy.
The print job has too many pages for simplex printing.
The paper has absorbed moisture due to high humidity.
Solution
If you are using a parallel interface, make sure you are using an IEEE
If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
Set Collation to On in the Finishing Menu or through the printer driver.
Note: Setting Collation to Off in the driver overrides the setting in the Finishing Menu.
For more information, see the Menus and Messages Guide.
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.
Add printer memory.
Set Print Timeout to a higher value from the Setup Menu. For more information, see the Menus and Messages Guide.
•Use paper that is sealed in its original packaging.
•Turn the paper over.
•Rotate the paper 180 degrees.
•If you are printing a
•When printing on heavy print media, open the rear exit door for a
•Try another kind or brand of print media, such as a xerographic paper for laser printers.
•If possible, try printing in a less humid environment.
If the paper still curls, select the Reduced Curl setting from the Configuration menu (see Turning on Reduced Curl mode).
Turning on Reduced Curl mode
If the print media is curled once it exits the printer, Reduced Curl mode can be turned on to help reduce the problem. However, before turning this mode on, you should try the possible solutions offered in Troubleshooting. For more
information, see The paper is curled once it exits the printer.
Note: Print speed is significantly slower in Reduced Curl mode.
1Turn the printer off.
Note: Disabling the control panel menus does not prevent access to other menu groups.
2Press and hold 
and 
while turning the printer on.
3Release both buttons when Performing Self Test appears on the display.
The printer performs its
4Press 
until Reduced Curl appears, and then press 
. Off* is default.
5Press 
once, On appears.
Turning on Reduced Curl mode
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