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Lexmark 350d manual Solving option problems, Option, Action, Troubleshooting

Models: 350d

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Solving option problems

Troubleshooting

6Press to save.

The control panel returns to Config Menu / Reduced Curl.

7Press until Exit Config Menu appears, and then press . Activating Menu Changes appears. Reduced Curl mode is turned on.

Resetting the Printer appears briefly followed by Performing Self Test, and the printer returns to Ready.

Solving option problems

If an option does not operate correctly after it is installed or if it quits working:

•Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer from the wall outlet, and check the connection between the option and printer.

•Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. For more information, see Printing the menu settings page on page26.

•Make sure the option is selected in the program you are using.

For Macintosh computer users: Make sure the printer is set up in the Chooser.

The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative.

Option

250-sheet drawer

550-sheet dr awer

Printer memory

Action

•Make sure the connection between the drawer and the printer is secure.

•Make sure the print media is loaded correctly.

Make sure printer memory is securely connected to the printer system board.

Solving option problems

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Lexmark 350d manual Solving option problems, Option, Action, Troubleshooting

Contents

June E350d and E352dnUser’s Guide EditionJune Safety informationTrademarks 2006 Lexmark International, Inc. All rights reservedChapter 4 Installing options ContentsChapter 1 Learning about the printer Chapter 2 Understanding print media guidelinesChapter 7 Troubleshooting ContentsChapter 8 Administrative support NoticesLearning about the printer 1 Learning about the printerPrinter overview Ethernet connect Learning about the printerPrinter overview Paper Menu Learning about the printerPrinter overview Learning about the printer Understanding the control panelUnderstanding the control panel Function Button or control panel itemStatus Indicates2 Understanding print media guidelines WeightWhat types of print media can be loaded? Understanding print media guidelinesWeight Paper characteristicsSelecting print media PaperFiber content Moisture contentUnacceptable paper SmoothnessSelecting print media Understanding print media guidelines Selecting paperSelecting preprinted forms and letterhead Understanding print media guidelines Printing on letterhead TransparenciesSelecting transparencies Media source or processLabels EnvelopesUnderstanding print media guidelines Selecting print mediaCard stock Storing print mediaStoring print media Understanding print media guidelinesUnderstanding print media guidelines Avoiding jamsAvoiding jams Printing 3 PrintingLoading the 250-sheet tray Loading the 250-sheet tray Printing6 Insert the 250-sheet tray PrintingLoading the 250-sheet tray Loading the 250-sheet tray Extending the tray for legal-size or folio-size paperPrinting Loading the 250-sheet tray Printing Attaching the dust coverPrinting Loading the manual feederLoading the manual feeder Sending a job to print Linking traysLinking trays PrintingCanceling a job from the printer control panel Canceling a print jobCanceling a job from a computer running Windows Canceling a job from the taskbarCanceling a job from a Macintosh computer Printing the menu settings pageCanceling a job from a Macintosh computer running Mac OS Printing the menu settings pagePrinting a network setup page Printing a network setup pagePrinting a font sample list Standard Network appearsInstalling options 4 Installing optionsAccessing the system board Accessing the system board Installing options7 Remove the cover and set it aside Installing optionsAccessing the system board Installing options Adding a memory cardAdding a memory card Installing options Adding a flash memory cardAdding a flash memory card Installing options Installing an optional 250-sheet drawer or 550-sheet drawerInstalling an optional 250-sheet drawer or 550-sheet drawer Installing options Recognizing installed optionsRecognizing installed options 5 Maintaining the printer What the setting doesStoring supplies Conserving suppliesOrdering supplies Maintaining the printerPart number DescriptionChanging a toner cartridge Ordering a toner cartridgeMaintaining the printer Ordering supplies3 Remove the toner cartridge Maintaining the printerOrdering supplies Ordering a photoconductor kit Photoconductor kit end-of-lifePhotoconductor kit end-of-life Maintaining the printerPhotoconductor kit end-of-life Changing a photoconductor kitMaintaining the printer Photoconductor kit end-of-life Maintaining the printerMaintenance kit Maintenance kitRecycling Lexmark products Machine voltageIdentifying jams 6 Clearing jamsUnderstanding jam messages Clearing jamsClearing a jam Clearing a jamClearing jams Clearing a jam 4 Install the 250-sheet trayClearing jams Clearing jams 5 Open the front door, and remove the print cartridge assemblyClearing a jam CAUTION The fuser or fuser area may be hot7 Open the rear exit, and remove the jammed pages Clearing jamsClearing a jam 2 Open the front door, and remove the print cartridge assembly Clearing a jam in the manual feederClearing jams Clearing a jamClearing a jam Clearing jamsCalling for service 7 TroubleshootingTroubleshooting Online customer supportTroubleshooting Solving printing problemsSymptom SolutionTurning on Reduced Curl mode Turning on Reduced Curl modeTroubleshooting SymptomSolving option problems Solving option problemsOption ActionSolving paper feed problems Solving service message issuesSolving service message issues ProblemSolving print quality problems Solving print quality problemsTroubleshooting ProblemSolving print quality problems TroubleshootingProblem ActionSolving print quality problems TroubleshootingProblem Make sure the Paper Size setting in the Paper menu is correctMenu selection † Values marked by an asterisk * are the factory default settingsPurpose ValuesTroubleshooting Cleaning the printhead lensCleaning the printhead lens 5 Gently wipe the printhead lens with a clean, dry, lint-free cloth TroubleshootingCleaning the printhead lens Administrative support 8 Administrative supportDisabling control panel menus Enabling control panel menusSelecting printer operating mode Restoring factory default settingsSetting security using the Embedded Web Server EWS Administrative supportUsing the secure Embedded Web Server Setting the system passwordSetting security using the Embedded Web Server EWS Supporting SNMPv3 Simple Network Management Protocol versionSetting security using the Embedded Web Server EWS Locking the control panel menusAdministrative support Conventions NoticesElectronic emission notices Industry Canada compliance statementNotices Power regulation noticeEuropean Community EC directives conformity Japanese VCCI notice Korean MIC statement Hot surface noticeNoise emission levels Off modeProduct energy consumption Total energy usageLimited warranty Statement of Limited Warranty for Lexmark E350d and E352dnWaste from Electrical and Electronic Equipment WEEE directive Laser noticeExtent of limited warranty Limited warranty serviceStatement of Limited Warranty for Lexmark E350d and E352dn Limitation of liabilityNotices Additional rightsStatement of Limited Warranty for Lexmark E350d and E352dn Numerics IndexIndex