Manuals / Lexmark / Computer Equipment / Printer

Lexmark 90T9200, 901, 90T9251, 90E, 90T9250, 91E, Pro915 manual Check under the ADF tray

Models: 90E 91E 901 90T9200 Pro915 90T9250 90T9251

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Page 151

Troubleshooting

151

2Firmly grasp the paper on both sides, and then gently pull it out.

Scenario 1

Scenario 2

Note: Make sure all paper fragments are removed.

3Close the ADF cover.

4Touch OK or press , depending on your printer model.

Check under the ADF tray

1Remove the ADF tray.

3

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Lexmark 90T9200, 901, 90T9251, 90E, 90T9250, 91E, Pro915 manual Check under the ADF tray

Contents

December Pro910 Series Users GuideContents Copying PrintingScanning Networking Using SmartSolutions 125Mailing FaxingIndex TroubleshootingSafety information Conserving energy About your printerThank you for choosing this printer Minimizing your printers environmental impactPublications Finding information about the printerConserving ink RecyclingGo to http//smartsolutions.lexmark.com. Click Help to Understanding the parts of the printer Use About your printerScanner unit Access the ink cartridges and printhead Ordering ink cartridges Ordering and replacing suppliesReturn Program Cartridge Regular cartridge Removing ink cartridges Using genuine Lexmark ink cartridgesInstalling ink cartridges Replacing ink cartridgesPart Number Ordering paper and other suppliesPaper Paper size Recycling Lexmark productsUsing the printer control panel Using the printer control panel buttons and menusUnderstanding the home screen Navigating menus using the touch screen Touch Paper Setup Paper Type Changing the Sleep timeoutUse Scroll bar Scroll up and down the menu list Saving paper and energy Restoring factory default settingsPrint Mode Setup 2-Sided Copy, Standalone On Device SetupMinimum system requirements Using the printer softwareUsing the Windows printer software Software installed during printer installationUse Printer softwareLaunching an application Using the Macintosh printer softwareUse Printer Settings Customize settings for fax jobs Launching the Print dialogFor Macintosh users Finding and installing optional softwareAccessing Web links For Windows usersDownloading PCL and PS drivers Windows only Reinstalling the printer softwareUninstalling the printer software Updating the printer softwareUsing the Internet Installing the printer softwareLoading the paper tray Loading paper and original documentsPage Loading envelopes or photo paper Page Page Load up to Make sure Loading various paper typesLoad up to Make sure Envelopes Loading paper and original documentsLoading paper and original documents Loading original documents on the scanner glass Saving paper settingsLinking trays Loading original documents into the ADFPrinting basic documents Click Properties, Preferences, Options, or SetupPrinting Tips for printingChanging the print order of pages Collating printed copiesPrinting multiple pages on one sheet Touch Print Documents Printing specialty documentsPrinting documents from a memory card or flash drive Printing envelopesPaper/Finishing tab Manage Custom Sizes New Printing on labelsPrinting on custom‑size paper Working with photos Using a memory card or flash drive with the printerTouch View Photos Printing photos using the printer control panelSupported memory cards and file types TipsConnected. Use Camera to choose and print photos Printing photos from a PictBridge-enabled digital cameraPrinting on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingUsing the control panel Setting the duplex printing dry timeUsing the printer software System Preferences Print & Fax select your printer Managing print jobsFinding the print queue for your printer For Macintosh usersCreating a print queue Setting your printer as the default printerFor Windows users Pausing print jobs Changing the default printing modeResuming print jobs Canceling print jobsPrinting from a mobile device What is LexPrint?Supported printers Copy More Options Number of Copies CopyingTips for copying Making copiesMaking a copy lighter or darker Adjusting copy qualityCopying an ID card Enlarging or reducing imagesPlacing separator sheets between copies Collating copies using the printer control panelCopying multiple pages on one sheet Making a two‑sided duplex copy automatically Placing an overlay message on eachRemoving the background of a copy Making a duplex copyMaking a duplex copy manually Canceling copy jobsTips for scanning ScanningScanning to a local computer Scanning to a flash drive or memory card Scanning to a network computerFor Windows users Scanning photos for editingScanning documents for editing Scanning directly to e‑mail using the printer software How can I improve the quality of a scan? Scanning FAQHow do I scan in black and white? Why am I being asked for a PIN? Canceling scan jobsIf you want to change the Smtp server settings Setting up the printer to e-mailSetting up the e‑mail function Changing the e‑mail settings after setupTouch Add a Contact Add Contact Name If you want to change the e‑mail settingsCreating an e-mail contact list Address BookDouble‑click Printer Settings Creating an e‑mail contact list using the computerContacts tab Individuals tab Tips for e‑mailing Sending e-mailScanning a document or photo to e-mail Canceling an e‑mailTouch Scan E‑mail Scenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line FaxingConnected to different wall jacks Connected to the same telephone wall jackTips for this setup Scenario 2 Digital Subscriber Line DSL Tips for this setup Scenario 3 VoIP telephone serviceTo connect To connect Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack EXT Line Connecting the printer to a wall jack in Germany Touch Fax Number Setting the fax headerFax Setup Dialing and Sending Fax Name Entering your user informationFax Setup Ringing and Answering Fax Footer Configuring the fax settingsConfiguring fax settings using the printer control panel Setting the fax footerDouble-clickPrinter Settings Configuring fax settings using the fax softwareUsing the Fax Setup Wizard in Windows Using the Printer Settings in MacintoshCreating a contact list using the fax software Creating a contact list using the printer control panelCreating a contact list For Macintosh users Sending faxesTo send a fax to a single recipient Sending faxes using the printer control panelSending faxes using the computer Tips for sending faxesReceiving faxes automatically Fax Setup Ringing and Answering Auto Answer On AcceptReceiving faxes Tips for receiving faxesFax Setup Ringing and Answering Auto Answer Faxing FAQReceiving faxes manually When do I need to set Auto Answer to On? What is a splitter and what type of splitter should I use?What is my fax number? What is my dialing prefix?How can I check the dial tone? Fax Setup Ringing and Answering Ring PatternHow many rings should I set? How do I set the distinctive ring for the printer?Adjusting the dialing volume How do I adjust the speaker volume on the printer?What settings work best with voice mail service? How do I change the resolution of the documents that I fax?How do I know that the fax was sent successfully? How do I send a fax using a phone calling card?Fax Setup Fax Reports Transmission Log Printing How do I send a fax at a scheduled time?How do I block faxes? How do I view the fax history of the printer?How do I print a fax on both sides of the paper? How do I forward a fax?Can I retrieve failed faxes? Fax Setup Fax Blocking Block No ID On AcceptBlocking faxes from unidentified senders Supported network security options Installing the printer on a wireless networkWireless network compatibility NetworkingNo Security Printing a network setupInformation you will need during wireless setup Network Setup Print SetupNetwork Name Ssid Information you will need during advanced wireless setupWireless Mode AuthenticationAuthentication type Encryption method Installing the printer on a wireless networkEncryption Installing the printer on other computers Indicator Printer status Determining the printer status using the network indicatorsFor Windows users Click Unlisted Network Special wireless installation instructionsAdding the printer to your wireless network Before you beginAssigning a static IP address Changing wireless settings after installationClick Configuration TCP/IP Set static IP address Double‑click Wireless Setup AssistantAdding a printer to an existing ad hoc wireless network Advanced wireless setupEAP‑MD5, MSCHAPv2, or Leap Configuring Wi‑Fi Protected Setup manuallyConfiguring security WPA Personal, WPA2‑Personal or WPA2‑EnterpriseConfiguring 802.1X Authentication Installing the printer on an Ethernet networkIf you have selected Do this Performing network management tasks Installing the printer on an Ethernet networkIf the printer is currently set up for wireless Using the printer wirelesslyUsing the printer locally USB If the printer is currently set up for EthernetSelect Set as Default Printer from the menu Using the printer over an Ethernet networkSelecting a printer Double‑click Lexmark Extras Lexmark Setup Assistant Double‑click Lexmark Extras Lexmark Setup AssistantMac OS X version 10.5 or later Double‑click Printer Setup Utility or Print CenterSharing a printer in a Windows environment Adding the printerClick Sharing or Printer Properties Sharing a printer in a Macintosh environmentWhat is Wi‑Fi Protected Setup? Networking FAQCharacters Security type What is an SSID?Where do I find my SSID? What is a network?Wireless network examples How are home networks configured?Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet accessWhy do I need a USB cable? What is a USB cable?How do I attach the USB cable? Infrastructure Ad hoc How are infrastructure and ad hoc networks different?Checking printer connectivity Finding the signal strengthNetwork Setup Wireless Networking Checking computer connectivityRemove Obstacles Between the Access Point and the Printer How can I improve wireless signal strength?Check the Wireless Signal Quality Move the Printer Closer to the Access PointFor Windows users Arrange the Network to Reduce Signal AbsorptionClick Advanced or Configure For Macintosh users with an access pointFor Macintosh users with an AirPort base station How do I find the MAC address? What is a MAC address?What is TCP/IP? What is an IP address?How do I locate IP addresses? How are IP addresses assigned? What is a key index?What is the difference between Guided and Advanced setup? Network Setup TCP/IP IPv4Creating and customizing printer solutions Using SmartSolutionsWhat are SmartSolutions? Creating and customizing printer solutionsClick Visit Lexmark SmartSolutions Using a Web browserChecking ink levels Using the printer control panelMaintaining the printer Maintaining ink cartridgesCleaning the printhead nozzles Cleaning the exterior of the printerTouch Clean Printhead or Deep Clean Printhead Cleaning the touch screen Cleaning the scanner glassMoving the printer to another location Before you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingReconnect the Printer Power Supply Software did not installChange the Language Using the Printer Menus Device Setup LanguageMake Sure the INK Cartridges are Inserted Correctly Print job does not print or is missing pagesPrinter is busy or does not respond Printer is printing blank pagesCannot delete documents from the print queue Make Sure the USB Port is Enabled in WindowsCannot print through USB Change Paper Source to Size Paper Alignment ProblemUnderstanding printer messages Cannot Collate JobClose Printer Communication ErrorDefault E‑mail Message Change Paper Source to Size Type Paper‑mail Server Not Specified ‑mail Transmission ErrorInk Cartridge Error Duplex Unit MissingLoad Paper Source with Size Paper Ink Cartridge MissingInk Cartridge Unsupported Ink LowNo E‑mail Address Memory Device ErrorNetwork x Software Error Load Paper Source with Size Type PaperPrinthead Cannot Move Printhead ErrorPaper Tray x Removed Printer Memory FullPrinthead Missing Printhead Unsupported Printhead Warning Proxy ErrorReplace Ink Cartridge Scanner DisabledSecurity Certificate Error SmartSolutions Update FailedClearing paper jams Check the jam clearance area Check the paper tray Paper jam in the duplex unit Paper jam in the exit trayCheck the ADF Paper jam in the ADF select models onlyCheck under the ADF tray Check Paper Condition Paper or specialty media misfeedsCheck Paper Loading Print troubleshooting ADD Memory to the Computer Streaks or lines on printed imagePrint speed is slow Check the INK LevelsComputer slows down when printing Copy and scan troubleshootingCopier or scanner does not respond Scan was not successful Scanner unit does not closePoor copy or scanned image quality Partial copies or scans of documents or photosCannot send e‑mail Mail troubleshootingScanning takes too long or freezes the computer Cannot scan to a computer over a networkCannot attach files Fax troubleshootingFax troubleshooting checklist Connection checklistMake Sure to Enter Your User Information in the Printer Enable Error CorrectionEnable Automatic FAX Conversion Cannot send faxesCannot receive faxes Make Sure That YOU have the Correct Manual Answer Code Fax error messages on the printer control panelMake Sure a FAX Driver is Installed Cannot run the fax softwareTroubleshooting 162 Nothing happens when a memory card is inserted Memory card troubleshootingNetwork troubleshooting Memory card troubleshooting checklistEthernet Networking Network troubleshooting checklistWireless Networking General NetworkingMake Sure the USB Cable is Working Continue button is unavailableMake Sure the Printer is Plugged in and Turned on Make Sure the USB Port on the Computer is WorkingComputer firewall is blocking communication with the printer RUN the Installer AgainNetwork Setup Reset Network Settings Yes Wireless troubleshootingResetting the wireless settings to factory defaults Cannot print over wireless networkMove Your Access Point Away from Other Electronic Devices For Windows users For Macintosh users with an access pointClick Advanced or Configure Wireless print server not installedLocating the printer IP address For Macintosh usersResolving intermittent wireless communications issues Troubleshooting 173 Check for Known Issues with the Access Point Edition notice Product informationLexmark International, Inc All rights reserved Trademarks United States Government RightsMeter average sound pressure, dBA Modular component noticeLicensing notices Noise emission levelsProduct disposal Battery notice Static sensitivity noticeSleep Mode Temperature informationPower consumption Product power consumptionEuropean Community EC directives conformity Off modeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada181 182 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandSouth Africa telecommunications notice Utilisation de ce produit en SuisseIndustry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada185 186 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty serviceLimitation of liability Extent of limited warrantyAdditional rights Lexmark Software Limited Warranty and License Agreement 190 Microsoft Corporation Notices Adobe Systems Incorporated Notice Numerics IndexEAP‑TLS Page Page Page Page Page VPN