Pro910 Series Users Guide
December
Contents
Scanning
Printing
Copying
Using SmartSolutions 125
Mailing
Faxing
Networking
Troubleshooting
Index
Safety information
About your printer
Thank you for choosing this printer
Minimizing your printers environmental impact
Conserving energy
Finding information about the printer
Conserving ink
Recycling
Publications
Go to http//smartsolutions.lexmark.com. Click Help to
Understanding the parts of the printer
About your printer
Use
Scanner unit Access the ink cartridges and printhead
Return Program Cartridge Regular cartridge
Ordering and replacing supplies
Ordering ink cartridges
Using genuine Lexmark ink cartridges
Installing ink cartridges
Replacing ink cartridges
Removing ink cartridges
Ordering paper and other supplies
Part Number
Recycling Lexmark products
Paper Paper size
Using the printer control panel buttons and menus
Using the printer control panel
Understanding the home screen
Navigating menus using the touch screen
Use Scroll bar Scroll up and down the menu list
Changing the Sleep timeout
Touch Paper Setup Paper Type
Restoring factory default settings
Print Mode Setup 2-Sided Copy, Standalone On
Device Setup
Saving paper and energy
Using the printer software
Using the Windows printer software
Software installed during printer installation
Minimum system requirements
Printer software
Using the Macintosh printer software
Use Printer Settings Customize settings for fax jobs
Launching the Print dialog
Launching an application
Finding and installing optional software
Accessing Web links
For Windows users
For Macintosh users
Reinstalling the printer software
Uninstalling the printer software
Updating the printer software
Downloading PCL and PS drivers Windows only
Installing the printer software
Using the Internet
Loading paper and original documents
Loading the paper tray
Page
Loading envelopes or photo paper
Page
Page
Loading various paper types
Load up to Make sure
Loading paper and original documents
Load up to Make sure Envelopes
Loading paper and original documents
Saving paper settings
Loading original documents on the scanner glass
Loading original documents into the ADF
Linking trays
Click Properties, Preferences, Options, or Setup
Printing
Tips for printing
Printing basic documents
Collating printed copies
Changing the print order of pages
Printing multiple pages on one sheet
Printing specialty documents
Printing documents from a memory card or flash drive
Printing envelopes
Touch Print Documents
Printing on labels
Paper/Finishing tab Manage Custom Sizes New
Printing on custom‑size paper
Using a memory card or flash drive with the printer
Working with photos
Printing photos using the printer control panel
Supported memory cards and file types
Tips
Touch View Photos
Printing photos from a PictBridge-enabled digital camera
Connected. Use Camera to choose and print photos
Printing on both sides of the paper duplexing
Printing on both sides of the paper duplexing automatically
Using the printer software
Setting the duplex printing dry time
Using the control panel
Managing print jobs
Finding the print queue for your printer
For Macintosh users
System Preferences Print & Fax select your printer
For Windows users
Setting your printer as the default printer
Creating a print queue
Changing the default printing mode
Pausing print jobs
Canceling print jobs
Resuming print jobs
Supported printers
What is LexPrint?
Printing from a mobile device
Copying
Tips for copying
Making copies
Copy More Options Number of Copies
Adjusting copy quality
Copying an ID card
Enlarging or reducing images
Making a copy lighter or darker
Copying multiple pages on one sheet
Collating copies using the printer control panel
Placing separator sheets between copies
Placing an overlay message on each
Removing the background of a copy
Making a duplex copy
Making a two‑sided duplex copy automatically
Canceling copy jobs
Making a duplex copy manually
Scanning to a local computer
Scanning
Tips for scanning
Scanning to a network computer
Scanning to a flash drive or memory card
Scanning photos for editing
Scanning documents for editing
Scanning directly to e‑mail using the printer software
How do I scan in black and white?
Scanning FAQ
How can I improve the quality of a scan?
Canceling scan jobs
Why am I being asked for a PIN?
Setting up the printer to e-mail
Setting up the e‑mail function
Changing the e‑mail settings after setup
If you want to change the Smtp server settings
If you want to change the e‑mail settings
Creating an e-mail contact list
Address Book
Touch Add a Contact Add Contact Name
Contacts tab Individuals tab
Creating an e‑mail contact list using the computer
Double‑click Printer Settings
Sending e-mail
Tips for e‑mailing
Touch Scan E‑mail
Canceling an e‑mail
Scanning a document or photo to e-mail
Setting up the printer to fax
Setup 1 Printer is connected to a dedicated fax line
Faxing
Scenario 1 Standard telephone line
Connected to the same telephone wall jack
Connected to different wall jacks
Tips for this setup
Scenario 2 Digital Subscriber Line DSL
To connect
Scenario 3 VoIP telephone service
Tips for this setup
Setup 1 Printer is connected directly to a cable modem
Scenario 5 Country‑ or region‑specific setup
Connecting the printer to a non‑RJ‑11 wall jack
EXT Line
Connecting the printer to a wall jack in Germany
Setting the fax header
Fax Setup Dialing and Sending Fax Name
Entering your user information
Touch Fax Number
Configuring the fax settings
Configuring fax settings using the printer control panel
Setting the fax footer
Fax Setup Ringing and Answering Fax Footer
Configuring fax settings using the fax software
Using the Fax Setup Wizard in Windows
Using the Printer Settings in Macintosh
Double-clickPrinter Settings
Creating a contact list
Creating a contact list using the printer control panel
Creating a contact list using the fax software
Sending faxes
Sending faxes using the printer control panel
Sending faxes using the computer
Tips for sending faxes
To send a fax to a single recipient
Fax Setup Ringing and Answering Auto Answer On Accept
Receiving faxes
Tips for receiving faxes
Receiving faxes automatically
Receiving faxes manually
Faxing FAQ
Fax Setup Ringing and Answering Auto Answer
What is a splitter and what type of splitter should I use?
What is my fax number?
What is my dialing prefix?
When do I need to set Auto Answer to On?
Fax Setup Ringing and Answering Ring Pattern
How many rings should I set?
How do I set the distinctive ring for the printer?
How can I check the dial tone?
How do I adjust the speaker volume on the printer?
What settings work best with voice mail service?
How do I change the resolution of the documents that I fax?
Adjusting the dialing volume
How do I send a fax using a phone calling card?
Fax Setup Fax Reports Transmission Log Printing
How do I send a fax at a scheduled time?
How do I know that the fax was sent successfully?
How do I view the fax history of the printer?
How do I print a fax on both sides of the paper?
How do I forward a fax?
How do I block faxes?
Blocking faxes from unidentified senders
Fax Setup Fax Blocking Block No ID On Accept
Can I retrieve failed faxes?
Installing the printer on a wireless network
Wireless network compatibility
Networking
Supported network security options
Printing a network setup
Information you will need during wireless setup
Network Setup Print Setup
No Security
Information you will need during advanced wireless setup
Wireless Mode
Authentication
Network Name Ssid
Encryption
Installing the printer on a wireless network
Authentication type Encryption method
Installing the printer on other computers
Determining the printer status using the network indicators
Indicator Printer status
Special wireless installation instructions
Adding the printer to your wireless network
Before you begin
For Windows users Click Unlisted Network
Changing wireless settings after installation
Click Configuration TCP/IP Set static IP address
Double‑click Wireless Setup Assistant
Assigning a static IP address
Advanced wireless setup
Adding a printer to an existing ad hoc wireless network
Configuring Wi‑Fi Protected Setup manually
Configuring security
WPA Personal, WPA2‑Personal or WPA2‑Enterprise
EAP‑MD5, MSCHAPv2, or Leap
If you have selected Do this
Installing the printer on an Ethernet network
Configuring 802.1X Authentication
Installing the printer on an Ethernet network
Performing network management tasks
Using the printer wirelessly
Using the printer locally USB
If the printer is currently set up for Ethernet
If the printer is currently set up for wireless
Selecting a printer
Using the printer over an Ethernet network
Select Set as Default Printer from the menu
Double‑click Lexmark Extras Lexmark Setup Assistant
Double‑click Printer Setup Utility or Print Center
Sharing a printer in a Windows environment
Adding the printer
Mac OS X version 10.5 or later
Sharing a printer in a Macintosh environment
Click Sharing or Printer Properties
Networking FAQ
What is Wi‑Fi Protected Setup?
What is an SSID?
Where do I find my SSID?
What is a network?
Characters Security type
How are home networks configured?
Wireless network examples
Scenario 2 Wireless network with Internet access
Scenario 3 Wireless network with no Internet access
How do I attach the USB cable?
What is a USB cable?
Why do I need a USB cable?
How are infrastructure and ad hoc networks different?
Infrastructure Ad hoc
Finding the signal strength
Network Setup Wireless Networking
Checking computer connectivity
Checking printer connectivity
How can I improve wireless signal strength?
Check the Wireless Signal Quality
Move the Printer Closer to the Access Point
Remove Obstacles Between the Access Point and the Printer
Arrange the Network to Reduce Signal Absorption
For Macintosh users with an AirPort base station
For Macintosh users with an access point
Click Advanced or Configure
What is a MAC address?
How do I find the MAC address?
How do I locate IP addresses?
What is an IP address?
What is TCP/IP?
What is a key index?
What is the difference between Guided and Advanced setup?
Network Setup TCP/IP IPv4
How are IP addresses assigned?
Using SmartSolutions
What are SmartSolutions?
Creating and customizing printer solutions
Creating and customizing printer solutions
Using a Web browser
Click Visit Lexmark SmartSolutions
Using the printer control panel
Maintaining the printer
Maintaining ink cartridges
Checking ink levels
Touch Clean Printhead or Deep Clean Printhead
Cleaning the exterior of the printer
Cleaning the printhead nozzles
Cleaning the scanner glass
Cleaning the touch screen
Moving the printer to another location
Troubleshooting
If Troubleshooting does not solve your problem
Setup troubleshooting
Before you troubleshoot
Software did not install
Change the Language Using the Printer Menus
Device Setup Language
Reconnect the Printer Power Supply
Print job does not print or is missing pages
Make Sure the INK Cartridges are Inserted Correctly
Printer is printing blank pages
Printer is busy or does not respond
Cannot print through USB
Make Sure the USB Port is Enabled in Windows
Cannot delete documents from the print queue
Alignment Problem
Understanding printer messages
Cannot Collate Job
Change Paper Source to Size Paper
Communication Error
Default E‑mail Message
Change Paper Source to Size Type Paper
Close Printer
‑mail Transmission Error
Ink Cartridge Error
Duplex Unit Missing
‑mail Server Not Specified
Ink Cartridge Missing
Ink Cartridge Unsupported
Ink Low
Load Paper Source with Size Paper
Memory Device Error
Network x Software Error
Load Paper Source with Size Type Paper
No E‑mail Address
Printhead Error
Paper Tray x Removed
Printer Memory Full
Printhead Cannot Move
Printhead Missing
Printhead Unsupported
Proxy Error
Printhead Warning
Scanner Disabled
Security Certificate Error
SmartSolutions Update Failed
Replace Ink Cartridge
Clearing paper jams
Check the jam clearance area
Check the paper tray
Paper jam in the exit tray
Paper jam in the duplex unit
Paper jam in the ADF select models only
Check the ADF
Check under the ADF tray
Check Paper Loading
Paper or specialty media misfeeds
Check Paper Condition
Print troubleshooting
Streaks or lines on printed image
Print speed is slow
Check the INK Levels
ADD Memory to the Computer
Copier or scanner does not respond
Copy and scan troubleshooting
Computer slows down when printing
Scanner unit does not close
Poor copy or scanned image quality
Partial copies or scans of documents or photos
Scan was not successful
Mail troubleshooting
Scanning takes too long or freezes the computer
Cannot scan to a computer over a network
Cannot send e‑mail
Fax troubleshooting
Fax troubleshooting checklist
Connection checklist
Cannot attach files
Enable Error Correction
Enable Automatic FAX Conversion
Cannot send faxes
Make Sure to Enter Your User Information in the Printer
Cannot receive faxes
Fax error messages on the printer control panel
Make Sure a FAX Driver is Installed
Cannot run the fax software
Make Sure That YOU have the Correct Manual Answer Code
Troubleshooting 162
Memory card troubleshooting
Network troubleshooting
Memory card troubleshooting checklist
Nothing happens when a memory card is inserted
Network troubleshooting checklist
Wireless Networking
General Networking
Ethernet Networking
Continue button is unavailable
Make Sure the Printer is Plugged in and Turned on
Make Sure the USB Port on the Computer is Working
Make Sure the USB Cable is Working
RUN the Installer Again
Computer firewall is blocking communication with the printer
Wireless troubleshooting
Resetting the wireless settings to factory defaults
Cannot print over wireless network
Network Setup Reset Network Settings Yes
Move Your Access Point Away from Other Electronic Devices
For Macintosh users with an access point
Wireless print server not installed
Locating the printer IP address
Resolving intermittent wireless communications issues
Troubleshooting 173
Check for Known Issues with the Access Point
Lexmark International, Inc All rights reserved
Product information
Edition notice
United States Government Rights
Trademarks
Modular component notice
Licensing notices
Noise emission levels
Meter average sound pressure, dBA
Battery notice Static sensitivity notice
Product disposal
Temperature information
Power consumption
Product power consumption
Sleep Mode
Off mode
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
European Community EC directives conformity
181
182
Using this product in Switzerland
South Africa telecommunications notice
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada Canada
Industry Canada Canada
185
186
Statement of Limited Warranty
Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
Additional rights
Extent of limited warranty
Limitation of liability
Lexmark Software Limited Warranty and License Agreement
190
Microsoft Corporation Notices
Adobe Systems Incorporated Notice
Index
Numerics
EAP‑TLS
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VPN