Lexmark 90T9250, 901, 90E Mail troubleshooting, Scanning takes too long or freezes the computer

Troubleshooting 157

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

RESTART THE COMPUTER

Scanning takes too long or freezes the computer

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED

RESTART THE COMPUTER

Cannot scan to a computer over a network

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK

MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER

E-mail troubleshooting

•“Cannot send e‑mail” on page 157

•“Cannot attach files” on page 158

Cannot send e‑mail

CHECK YOUR E‑MAIL CONFIGURATION SETTINGS

Make sure you have correctly completed the e‑mail setup and successfully configured an SMTP server.

CHECK YOUR NETWORK CONNECTION

Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server.

CHECK YOUR PROXY CONFIGURATION

Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person.