Pro910 Series Users Guide
December
Contents
Printing
Copying
Scanning
Faxing
Using SmartSolutions 125
Mailing
Networking
Troubleshooting
Index
Safety information
Minimizing your printers environmental impact
About your printer
Thank you for choosing this printer
Conserving energy
Recycling
Finding information about the printer
Conserving ink
Publications
Go to http//smartsolutions.lexmark.com. Click Help to
Understanding the parts of the printer
About your printer
Use
Scanner unit Access the ink cartridges and printhead
Ordering and replacing supplies
Ordering ink cartridges
Return Program Cartridge Regular cartridge
Replacing ink cartridges
Using genuine Lexmark ink cartridges
Installing ink cartridges
Removing ink cartridges
Ordering paper and other supplies
Part Number
Recycling Lexmark products
Paper Paper size
Using the printer control panel buttons and menus
Using the printer control panel
Understanding the home screen
Navigating menus using the touch screen
Changing the Sleep timeout
Touch Paper Setup Paper Type
Use Scroll bar Scroll up and down the menu list
Device Setup
Restoring factory default settings
Print Mode Setup 2-Sided Copy, Standalone On
Saving paper and energy
Software installed during printer installation
Using the printer software
Using the Windows printer software
Minimum system requirements
Printer software
Launching the Print dialog
Using the Macintosh printer software
Use Printer Settings Customize settings for fax jobs
Launching an application
For Windows users
Finding and installing optional software
Accessing Web links
For Macintosh users
Updating the printer software
Reinstalling the printer software
Uninstalling the printer software
Downloading PCL and PS drivers Windows only
Installing the printer software
Using the Internet
Loading paper and original documents
Loading the paper tray
Page
Loading envelopes or photo paper
Page
Page
Loading various paper types
Load up to Make sure
Loading paper and original documents
Load up to Make sure Envelopes
Loading paper and original documents
Saving paper settings
Loading original documents on the scanner glass
Loading original documents into the ADF
Linking trays
Tips for printing
Click Properties, Preferences, Options, or Setup
Printing
Printing basic documents
Collating printed copies
Changing the print order of pages
Printing multiple pages on one sheet
Printing envelopes
Printing specialty documents
Printing documents from a memory card or flash drive
Touch Print Documents
Printing on labels
Paper/Finishing tab Manage Custom Sizes New
Printing on custom‑size paper
Using a memory card or flash drive with the printer
Working with photos
Tips
Printing photos using the printer control panel
Supported memory cards and file types
Touch View Photos
Printing photos from a PictBridge-enabled digital camera
Connected. Use Camera to choose and print photos
Printing on both sides of the paper duplexing
Printing on both sides of the paper duplexing automatically
Setting the duplex printing dry time
Using the control panel
Using the printer software
For Macintosh users
Managing print jobs
Finding the print queue for your printer
System Preferences Print & Fax select your printer
Setting your printer as the default printer
Creating a print queue
For Windows users
Changing the default printing mode
Pausing print jobs
Canceling print jobs
Resuming print jobs
What is LexPrint?
Printing from a mobile device
Supported printers
Making copies
Copying
Tips for copying
Copy More Options Number of Copies
Enlarging or reducing images
Adjusting copy quality
Copying an ID card
Making a copy lighter or darker
Collating copies using the printer control panel
Placing separator sheets between copies
Copying multiple pages on one sheet
Making a duplex copy
Placing an overlay message on each
Removing the background of a copy
Making a two‑sided duplex copy automatically
Canceling copy jobs
Making a duplex copy manually
Scanning
Tips for scanning
Scanning to a local computer
Scanning to a network computer
Scanning to a flash drive or memory card
Scanning photos for editing
Scanning documents for editing
Scanning directly to e‑mail using the printer software
Scanning FAQ
How can I improve the quality of a scan?
How do I scan in black and white?
Canceling scan jobs
Why am I being asked for a PIN?
Changing the e‑mail settings after setup
Setting up the printer to e-mail
Setting up the e‑mail function
If you want to change the Smtp server settings
Address Book
If you want to change the e‑mail settings
Creating an e-mail contact list
Touch Add a Contact Add Contact Name
Creating an e‑mail contact list using the computer
Double‑click Printer Settings
Contacts tab Individuals tab
Sending e-mail
Tips for e‑mailing
Canceling an e‑mail
Scanning a document or photo to e-mail
Touch Scan E‑mail
Faxing
Setting up the printer to fax
Setup 1 Printer is connected to a dedicated fax line
Scenario 1 Standard telephone line
Connected to the same telephone wall jack
Connected to different wall jacks
Tips for this setup
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Tips for this setup
To connect
Setup 1 Printer is connected directly to a cable modem
Scenario 5 Country‑ or region‑specific setup
Connecting the printer to a non‑RJ‑11 wall jack
EXT Line
Connecting the printer to a wall jack in Germany
Entering your user information
Setting the fax header
Fax Setup Dialing and Sending Fax Name
Touch Fax Number
Setting the fax footer
Configuring the fax settings
Configuring fax settings using the printer control panel
Fax Setup Ringing and Answering Fax Footer
Using the Printer Settings in Macintosh
Configuring fax settings using the fax software
Using the Fax Setup Wizard in Windows
Double-clickPrinter Settings
Creating a contact list using the printer control panel
Creating a contact list using the fax software
Creating a contact list
Sending faxes
Tips for sending faxes
Sending faxes using the printer control panel
Sending faxes using the computer
To send a fax to a single recipient
Tips for receiving faxes
Fax Setup Ringing and Answering Auto Answer On Accept
Receiving faxes
Receiving faxes automatically
Faxing FAQ
Fax Setup Ringing and Answering Auto Answer
Receiving faxes manually
What is my dialing prefix?
What is a splitter and what type of splitter should I use?
What is my fax number?
When do I need to set Auto Answer to On?
How do I set the distinctive ring for the printer?
Fax Setup Ringing and Answering Ring Pattern
How many rings should I set?
How can I check the dial tone?
How do I change the resolution of the documents that I fax?
How do I adjust the speaker volume on the printer?
What settings work best with voice mail service?
Adjusting the dialing volume
How do I send a fax at a scheduled time?
How do I send a fax using a phone calling card?
Fax Setup Fax Reports Transmission Log Printing
How do I know that the fax was sent successfully?
How do I forward a fax?
How do I view the fax history of the printer?
How do I print a fax on both sides of the paper?
How do I block faxes?
Fax Setup Fax Blocking Block No ID On Accept
Can I retrieve failed faxes?
Blocking faxes from unidentified senders
Networking
Installing the printer on a wireless network
Wireless network compatibility
Supported network security options
Network Setup Print Setup
Printing a network setup
Information you will need during wireless setup
No Security
Authentication
Information you will need during advanced wireless setup
Wireless Mode
Network Name Ssid
Installing the printer on a wireless network
Authentication type Encryption method
Encryption
Installing the printer on other computers
Determining the printer status using the network indicators
Indicator Printer status
Before you begin
Special wireless installation instructions
Adding the printer to your wireless network
For Windows users Click Unlisted Network
Double‑click Wireless Setup Assistant
Changing wireless settings after installation
Click Configuration TCP/IP Set static IP address
Assigning a static IP address
Advanced wireless setup
Adding a printer to an existing ad hoc wireless network
WPA Personal, WPA2‑Personal or WPA2‑Enterprise
Configuring Wi‑Fi Protected Setup manually
Configuring security
EAP‑MD5, MSCHAPv2, or Leap
Installing the printer on an Ethernet network
Configuring 802.1X Authentication
If you have selected Do this
Installing the printer on an Ethernet network
Performing network management tasks
If the printer is currently set up for Ethernet
Using the printer wirelessly
Using the printer locally USB
If the printer is currently set up for wireless
Using the printer over an Ethernet network
Select Set as Default Printer from the menu
Selecting a printer
Double‑click Lexmark Extras Lexmark Setup Assistant
Adding the printer
Double‑click Printer Setup Utility or Print Center
Sharing a printer in a Windows environment
Mac OS X version 10.5 or later
Sharing a printer in a Macintosh environment
Click Sharing or Printer Properties
Networking FAQ
What is Wi‑Fi Protected Setup?
What is a network?
What is an SSID?
Where do I find my SSID?
Characters Security type
How are home networks configured?
Wireless network examples
Scenario 2 Wireless network with Internet access
Scenario 3 Wireless network with no Internet access
What is a USB cable?
Why do I need a USB cable?
How do I attach the USB cable?
How are infrastructure and ad hoc networks different?
Infrastructure Ad hoc
Checking computer connectivity
Finding the signal strength
Network Setup Wireless Networking
Checking printer connectivity
Move the Printer Closer to the Access Point
How can I improve wireless signal strength?
Check the Wireless Signal Quality
Remove Obstacles Between the Access Point and the Printer
Arrange the Network to Reduce Signal Absorption
For Macintosh users with an access point
Click Advanced or Configure
For Macintosh users with an AirPort base station
What is a MAC address?
How do I find the MAC address?
What is an IP address?
What is TCP/IP?
How do I locate IP addresses?
Network Setup TCP/IP IPv4
What is a key index?
What is the difference between Guided and Advanced setup?
How are IP addresses assigned?
Creating and customizing printer solutions
Using SmartSolutions
What are SmartSolutions?
Creating and customizing printer solutions
Using a Web browser
Click Visit Lexmark SmartSolutions
Maintaining ink cartridges
Using the printer control panel
Maintaining the printer
Checking ink levels
Cleaning the exterior of the printer
Cleaning the printhead nozzles
Touch Clean Printhead or Deep Clean Printhead
Cleaning the scanner glass
Cleaning the touch screen
Moving the printer to another location
Setup troubleshooting
Troubleshooting
If Troubleshooting does not solve your problem
Before you troubleshoot
Device Setup Language
Software did not install
Change the Language Using the Printer Menus
Reconnect the Printer Power Supply
Print job does not print or is missing pages
Make Sure the INK Cartridges are Inserted Correctly
Printer is printing blank pages
Printer is busy or does not respond
Make Sure the USB Port is Enabled in Windows
Cannot delete documents from the print queue
Cannot print through USB
Cannot Collate Job
Alignment Problem
Understanding printer messages
Change Paper Source to Size Paper
Change Paper Source to Size Type Paper
Communication Error
Default E‑mail Message
Close Printer
Duplex Unit Missing
‑mail Transmission Error
Ink Cartridge Error
‑mail Server Not Specified
Ink Low
Ink Cartridge Missing
Ink Cartridge Unsupported
Load Paper Source with Size Paper
Load Paper Source with Size Type Paper
Memory Device Error
Network x Software Error
No E‑mail Address
Printer Memory Full
Printhead Error
Paper Tray x Removed
Printhead Cannot Move
Printhead Missing
Printhead Unsupported
Proxy Error
Printhead Warning
SmartSolutions Update Failed
Scanner Disabled
Security Certificate Error
Replace Ink Cartridge
Clearing paper jams
Check the jam clearance area
Check the paper tray
Paper jam in the exit tray
Paper jam in the duplex unit
Paper jam in the ADF select models only
Check the ADF
Check under the ADF tray
Paper or specialty media misfeeds
Check Paper Condition
Check Paper Loading
Print troubleshooting
Check the INK Levels
Streaks or lines on printed image
Print speed is slow
ADD Memory to the Computer
Copy and scan troubleshooting
Computer slows down when printing
Copier or scanner does not respond
Partial copies or scans of documents or photos
Scanner unit does not close
Poor copy or scanned image quality
Scan was not successful
Cannot scan to a computer over a network
Mail troubleshooting
Scanning takes too long or freezes the computer
Cannot send e‑mail
Connection checklist
Fax troubleshooting
Fax troubleshooting checklist
Cannot attach files
Cannot send faxes
Enable Error Correction
Enable Automatic FAX Conversion
Make Sure to Enter Your User Information in the Printer
Cannot receive faxes
Cannot run the fax software
Fax error messages on the printer control panel
Make Sure a FAX Driver is Installed
Make Sure That YOU have the Correct Manual Answer Code
Troubleshooting 162
Memory card troubleshooting checklist
Memory card troubleshooting
Network troubleshooting
Nothing happens when a memory card is inserted
General Networking
Network troubleshooting checklist
Wireless Networking
Ethernet Networking
Make Sure the USB Port on the Computer is Working
Continue button is unavailable
Make Sure the Printer is Plugged in and Turned on
Make Sure the USB Cable is Working
RUN the Installer Again
Computer firewall is blocking communication with the printer
Cannot print over wireless network
Wireless troubleshooting
Resetting the wireless settings to factory defaults
Network Setup Reset Network Settings Yes
Move Your Access Point Away from Other Electronic Devices
For Macintosh users with an access point
Wireless print server not installed
Locating the printer IP address
Resolving intermittent wireless communications issues
Troubleshooting 173
Check for Known Issues with the Access Point
Product information
Edition notice
Lexmark International, Inc All rights reserved
United States Government Rights
Trademarks
Noise emission levels
Modular component notice
Licensing notices
Meter average sound pressure, dBA
Battery notice Static sensitivity notice
Product disposal
Product power consumption
Temperature information
Power consumption
Sleep Mode
Avis de conformité aux normes de l’industrie du Canada
Off mode
Industry Canada compliance statement
European Community EC directives conformity
181
182
Utilisation de ce produit en Suisse
Using this product in Switzerland
South Africa telecommunications notice
Verwendung dieses Produkts in der Schweiz
Industry Canada Canada
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada Canada
185
186
Limited warranty service
Statement of Limited Warranty
Limited warranty
Lexmark International, Inc., Lexington, KY
Extent of limited warranty
Limitation of liability
Additional rights
Lexmark Software Limited Warranty and License Agreement
190
Microsoft Corporation Notices
Adobe Systems Incorporated Notice
Index
Numerics
EAP‑TLS
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VPN