Troubleshooting, Problem Possible Solution | Motorola DCT 2000

Section 5

T r o u b l e s h o o t i n g

This section provides information to assist you in quickly detecting, isolating, and resolving error conditions that might occur when using the DCT 2000. If you need assistance, call TRC at 1-888-944-HELP (1-888-944-4357).

Table 5-1 is a list of possible problems and solutions:

Table 5 - 1

Troubleshooting guidelines

Problem	Possible Solution
No power to the DCT 2000	Check the power outlet for AC power.
	Be sure the TV is tuned to the output channel of the DCT 2000 (channel 3 or 4).
	Verify that cable connections are correct from the TV set or monitor to the DCT 2000.
	Check that the power cord is properly plugged into the outlet and DCT 2000.
Remote control is not	Check for an obstruction between the remote control and the DCT 2000. Aim the remote control
responding	directly at the DCT 2000, not the TV or VCR.
	Be sure you firmly and deliberately press and release operation keys one at a time.
	Verify that channels can be changed using the keys on the front panel and then check that the
	batteries have been installed properly. Replace with new batteries if necessary.
	Check that the DCT 2000 has been initialized correctly, refer to Diagnostics.
The DCT 2000 is not	Check the cable connections and hand-tighten if necessary.
receiving a cable signal	Verify that the cable connections are correct.
	Verify that the cable connections are correct.
	Verify the TV is working and has a clear picture.
Guide has no data	Unplug the power to the DCT 2000 and plug in the unit again. Wait for the DCT 2000 to collect
	the data.
VCR did not record	Turn the VCR off when you are not using it.
	Be sure the IR Blaster is correctly placed.
	Check the Scheduled Events list to be sure programs are scheduled for recording.

DCT 2000 Installation Manual

Image 40

Motorola DCT 2000 installation manual Troubleshooting, Problem Possible Solution

Contents

Cursormessages Remote Page Installation N t e n t sT r o d u c t i o n E r v i e w Troubleshooting Specification sD i n g t h e I R B l a s t e r O p t i o n A g n o s t i c s Back view of remote control Standard cabling B r e v i a t i o n s a n d a c r o n y m s G u r e sAudio on the VCR CD player cabling Audio through Stereo Receiver Figure B-3 DCT 2000 Status − OSD B l e s A t u r e s a n d O p t i o n s T r o d u c t i o nSection Number, and the repair/return procedure I n g T h i s M a n u a lDCT 2000 advanced set top terminal Operational tests L a t e d D o c u m e n t a t i o n C u m e n t C o n v e n t i o n sY o u N e e d H e l p Asterisk L l i n g f o r R e p a i r s T 2 0 0 0 Installation M a n u a l E r v i e wO n t P a n e l G u r e 2 T 2 0 0 0 f r o n t p a n e l YF e a t u r e N c t i o n A r P a n e l E mG u r e 2 T 2 0 0 0 r e a r p a n e l B l e 2 A r p a n e l Left and right audio RCA jacks used for stereo audio output T i o n sG u r e 2 T 2 0 0 0 o p t i o n s M e N c t i o n DRC 400 remote control DRC 400 Remote ControlM o t e C o n t r o l s Remote control keys Displays preset favorite cable channelsDisplays the help screen Or page Pages through menu screens and the program guide Installing Batteries in Remote Control Back view of remote control DCT 2000 Installation Manual Install i n g t h e D C T 2 0 0 InstallationF o r e Y o u B e g i n A n d a r d C a b l i n g D i a g r a m Standard wiring with a Starfone module A R F O N E m o d u l e c a b l i n g d i a g r a m A n d a r d V C R C a b l i n g D i a g r a m G u r e 3 A n d a r d V C R c a b l i n g B y p a s s S w i t c h V C R C a b l i n g D i a g r a m s Cabling with RF Bypass module using RF return Module with a Starfone module I n M o d u l e C a b l i n g D i a g r a m sModule with return on Cable a Illustrates a DCT 2000 when the return is on Cable B Module with return on Cable B Return on Starfone module G u r e 3 1 T u r n o n C a b l e B See appropriate Cable diagram Composite VCR cabling E r e o C a b l i n g D i a g r a m B a s e b a n d Stereotv Stereo Audio on VCR/audio output on TV CD Player CD player cabling Digital Audio Mode PCM Mode AC 3 Mode L b y D i g i t a l C a b l i n g D i a g r a m sAudio port functionality Left/Right RCA ports Audio for digital and analog channels D i o t h r o u g h S t e r e o R e c e i v e r Video Baseband Video Feature Testing Procedure E r a t i o n a l C h e c k D i n g t h e I R B l a s t e r O p t i o n IR transmitter installed in mounting bracketC a t i n g t h e I R R e c e i v e r o n t h e V C R E c k i n g t h e Installation Install i n g t h e I R B l a s t e rIR Blaster installed Troubleshooting Problem Possible Solution Specification s Appendix a25 dB 136 channels, each @ +15 dBmV Hum modulation distortion Specification s C e s s i n g D i a g n o s t i c s A g n o s t i c sAppendix B Moves the cursor up Displays the Diagnostics Main menu V i g a t i n g t h e D i a g n o s t i c sOFF state Off state No function Diagnostic Table B Diagnostic DCT 2000 General Status Figure B DCT 2000 general status − LEDs Initialization status errors Error Code Cause Remedy Out-of-Band Receiver Status State Data Activity and EMM Data Activity Indicators StatusOff Blank Data received In-Band Receiver Status Figure B Band receiver digital status − LED EMM Data Activity Indicator − LED and OSD Band Data Activity Indicator − LED and OSDCarrier Lock − LED and OSD PCR Lock − OSD Only Band ErrorS s value Meaning Figure B Band receiver status error count short term OSD Unit Address DCT 2000 Unit Address Firmware Version Figure B DENA firmware version LEDs Current-Channel Status LED Channel TypesT LED Table B Channel Types − LED and OSD Purchasable Indicator − LED and OSD Preview Indicator − LED and OSDAcquisition States D LED State Current Channel Status OSD Figure B Current Channel Status OSD for analog channel Variables Current channel status − OSD fieldsTable B Current channel status − OSD fields Renewable Security System Figure B Renewable security status LEDs Current Mode TvPC Required − LED and OSDTvPC Status LEDs and Status Starvue II RF Diagnostics Upstream Modem Status Starfone Diagnostics LED and OSD IndicatorMode T Digit D Digit Meaning Mode Status LEDOSDMode Application Code Modules First LED ModeTable B First LED indicating current status of download Keyboard Diagnostics Memory Status Interactive Info OSD MAC Frequency OSD B r e v i a t i o n s a n d a c r o n y m s 02/00469714-001-99