Motorola i550plus manual Understanding Status Messages, International Roaming Customer Care, 100

•For online assistance, click on Contact Us to send us an e-mail request. Our representatives are committed to assisting you. Every effort will be made to address your questions or concerns within 24 hours. Contact us to add Wireless Web and other services, change rate plans, inquire on your bill and more.

Or, call us at 1-800-639-6111 or dial 611 from your Nextel phone.

International Roaming Customer Care:

Call us at +1-201-531-5202 (toll-free from your Nextel phone).

We’ll be happy to give you help, explanations and anything else you need to enjoy your Nextel service as soon as possible!

Before you contact Nextel Customer Care for service or to resolve an issue, be sure to have your IMEI number and your Model number ready. These numbers are located on a sticker behind the battery on the back of your Nextel phone. Your IMEI number is a 15-digit number beginning with “000”. The Model number is a 10-digit alpha-numeric code. You’ll want to record these numbers, and keep them handy, so that you can replace the battery prior to contacting Customer Care.

Understanding Status Messages

You may receive status messages under certain conditions. Before contacting Customer Care, note the message, numeric code, and the conditions under which it appeared. The following table lists and describes the status messages.

Status Messages	Message Description
Number Not in	The number that you entered is not valid.
Service
User Not Available	The phone that you called is either busy, out-of-
	range, or turned off. Please try again later.
	nextel.com

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