| What to do if... | |
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You can’t switch your | Check the battery. Is it charged, properly fitted and are the contacts clean and dry? See ’Important Battery |
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phone on | Information’ on page 11. |
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You can’t make calls | Check the antenna. Is it fully extended? |
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| Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in a |
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| building, move closer to a window. |
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| Check the Network Selection settings. Try Manual Selection, or try another network. See ’Network Search’ on page 55. |
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| Check your Operator coverage map. |
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| Is Restricted displayed? Check the Call Barring and Fixed Dialing settings. |
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| Has the call charge limit been reached? Use your PIN2 code to reset the limit or contact your Service Provider. |
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| Has a new SIM card been inserted? Check that no new restrictions have been imposed. |
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You can’t receive calls | Check the antenna. Is it fully extended? |
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| Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in a |
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| building, move closer to a window. |
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| Check the Call Forwarding and Call Barring settings. See ‘Call Forwarding’ on page 39 and ‘Call Barring’ on page 42. |
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| Check the Ringer settings. If it is off, there is no audible alert. See ’Ringer On or Off’ on page 50. |
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Your phone won’t unlock | Have you inserted a new SIM card? Enter the new PIN code. See ’Entering Your SIM Card PIN Code’ on page 17. |
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| Do you have a replacement phone? Enter the default phone unlock code - 1234. |
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| Have you forgotten the unlock code? Press Mrepeatedly to change the unlock code (you will need your |
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| security code). See ’Change Unlock Code’ on page 50. |
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Your PIN is blocked | Enter the PIN unblocking code supplied with your SIM card. See ’Unblocking Your Phone’ on page 51. |
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Your PIN2 is blocked | Enter the PIN2 unblocking code supplied with your SIM card. See ’Change SIM PIN2 Code’ on page 51. |
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Your SIM card won’t work | Is the card inserted the right way round? See ’SIM Card Insertion’ on page 16. |
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| Is the gold chip visibly damaged or scratched? Return the card to your Service Provider. |
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| Check the SIM contacts. If they are dirty, clean them with an antistatic cloth. |
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