5.Make sure the remote is programmed correctly for your TV and is set to the proper device mode. (See Use and program the remote on page 13 for more information.)
Remote or front panel control problems
Cannot control the Moxi 3012 using front panel buttons
Try using the Moxi remote. If it works, call customer service for a replacement Moxi.
Cannot control TV using the remote
You cannot control the Moxi Menu using the remote control; how- ever, the Moxi 3012 front panel control buttons work.
•Make sure the remote has fresh batteries.
•Check the line of sight between the remote and the front of the Moxi 3012 for obstructions.
•If the Moxi 3012 responds sluggishly or intermittently to remote control key presses, the problem may be caused by the TV. Some TVs, including those with backlight systems, emit a frequency that interferes with the frequency used by the remote control. Try relocating the TV or the Moxi 3012 so that the Moxi 3012 is well behind the TV.
Troubleshoot
External hard drive issues
Use the following tips if you experience issues with your external hard
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Recovering corrupted programs
The Moxi 3012 may prompt you to reformat an external hard drive that has already been formatted for use with the Moxi 3012 and con- tains recorded programs. Your recordings may be recoverable.
1.When the message appears, select Close to dismiss the message.
2.Turn off the external hard drive and the Moxi 3012, and then restart them both.
3.Wait until all disk activity stops. This may take several minutes but it indicates that the Moxi 3012 is attempting to resolve the corrupt data.
4.Check the Recorded TV category for recovered recordings. If they do not appear, repeat this procedure once more. If they still do not appear, the recordings are corrupt and the external hard drive must be reformatted.
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