Multi-Tech Systems MT2834BLR, MT2834BR manual Tech Support, Recording Modem Information, Service

Chapter 6 - Warranty and Service

6.3Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-2439. Please fill out the modem information (below), and have it available when you call. If your modem requires service, the tech support specialist will guide you on how to send in your modem (see Section 6.3.2).

6.3.1Recording Modem Information

Please fill in the following information on your Multi-Tech modem. This will help tech support in answering your questions.

Modem Model No.: ___________________________________

Modem Serial No.: ____________________________________

Modem Firmware Version: _____________________________

COM Port#: _________________________________________

FAX Software Type and Version: ________________________

DataComm Software Type and Version: __________________

The modem model and serial numbers are silkscreened on the bottom of your modem. The software version is printed on the System CD label. Type ATI1 to display the modem firmware version.

Please note the status of your modem before calling tech support. This status can include LED indicators, screen messages, diagnostic test results, problems with a specific application, etc..

6.3.2Service

If your tech support specialist decides that service is required, modems may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your modem:

•a description of the problem.

•return billing and return shipping addresses.

•contact name and phone number.

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