66
Chapter 6 - Warranty and Service
6.3 Tech Support
Multi-Tech has an excellent staff of technical support personnel available
to help you get the most out of your Multi-Tech product. If you have any
questions about the operation of this unit, call 1-800-972-2439. Please fill
out the modem information (below), and have it available when you call. If
your modem requires service, the tech support specialist will guide you on
how to send in your modem (see Section 6.3.2).
6.3.1 Recording Modem Information
Please fill in the following information on your Multi-Tech modem. This will
help tech support in answering your questions.
Modem Model No.: ___________________________________
Modem Serial No.:____________________________________
Modem Firmware Version: _____________________________
COM Port#: _________________________________________
FAX Software Type and Version:________________________
DataComm Software Type and Version: __________________
The modem model and serial numbers are silkscreened on the bottom of
your modem. The software version is printed on the System CD label. Type
ATI1 to display the modem firmware version.
Please note the status of your modem before calling tech support. This
status can include LED indicators, screen messages, diagnostic test
results, problems with a specific application, etc..
6.3.2 Service
If your tech support specialist decides that service is required, modems
may be sent (freight prepaid) to our factory. Return shipping charges will
be paid by Multi-Tech Systems.
Include the following with your modem:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.